Mikael Sandberg Community Champion

The short answer is that without an app this cannot be done. You would need Scriptrunner or any of the other apps in the Marketplace that allow you do hide fields based on the value in another field.

Hi @Kylee Kasper, Welcome to Atlassian Community! Inline comments are available while in edit mode, page comments are not visible in edit mode. Check out this KB for more information about comments.

Hi @Sinan Yüksek, Welcome to Atlassian Community! Have a look at this KB on how to set up approvers. Basically you have to go into the workflow that the issue/request is using and on the status that is the approval status enable the approval step. In it you can define if everyone in the field has to approve and what will…

Hi @Francisco, Welcome to Atlassian Community! The values that you see when setting the sprint on an issue is not tied to the project the issue lives in, this is so that you can have issues in different projects being added to the same sprint. And this is why in the automation when you are trying to set the sprint you will…

That's a good question and looking at the automation for Confluence you would have to use a web request to update the page, and I am not sure if that would leave it in draft mode or if that request would also publish the page. I know automation will support the new live edit which was announce here.

Hi @Ned Kost, Welcome to Atlassian Community! No, currently that is not possible to do without an app. I have used Comala Publishing in the past for this scenario together with Comala Document Control for the review process.

Services on DC relies on Opsgenie and the services feature in there. So if you want to recreate this using assets then yes, you would have to reverse engineer it and use automations for it.

Hi @Aaron, Welcome to Atlassian Community! The short answer is no, this is not something that can be done without giving the user full access to the other user's account. 

If you had ProForma Forms installed before it was integrated into JSM you have access to forms in Jira. And this would be the reason you don't see it in your sandbox environment.

What you are looking to do in JQL is not possible in the out-of-the-box version. You are looking to do a nested query and that can only be done if you have an app from the Marketplace that extends JQL to allow queries like that. But why do you need to set the Parent Epic Name field when the parent name will show up in the…

Hi @Sriram Nagarajan, Welcome to Atlassian Community! This would only be possible if you give your customers access to your instance, not just as customers in JSM. Only users that have product access to your instance can be added as watchers. This why there is a field for Request participants, that is how you add customers…

Hi @tmiksa, Welcome to Atlassian Community! The short answer is that this is not possible. The portal group is not associated with the request type once the request has been created.

When you are using OR in your filter it important to also use (). The way your JQL is currently configured it will get you all issues in the DA project that are assigned to John Smith OR all issues in any project that John Smith is the QA Tester and in an open sprint. This should get you the result you are looking for:…

Hi @guenter dlapa, Welcome to Atlassian Community! This community is mainly made up of Atlassian customers and as such we do not have access to other customers instances. You would be better off contacting your IT helpdesk in order to get access. 

Currently the only way you could get a report on this would be to use the Find users endpoint to get all your users and then check the time zone they have on their profile.

Hi @fawzieh.achkar, Welcome to Atlassian Community! This community is made up of mainly Atlassian customers and as such we do not have access to other customers instances. If you do not know who to contact within your organization I would start with your IT Helpdesk. 

I have used JQL Tricks and Enhanced Search (Scriptrunner) in the past. I am pretty sure Enhanced Search has a date compare and it looks like JQL Search Extensions does too.

Hi @Nolan Stone, Welcome to Atlassian Community! The out-of-the-box JQL cannot do date compare (that is basically what you are looking for) so you would have to use one of the apps on the Marketplace in order to do this. Another option would be to use SLAs and specific statuses when the SLA starts and stops.

Based on the error message that you included in the screenshot above the issue is with the user that the rule is running as, not deleted issues. Have you made any changes to your permission scheme or change the user that the automation is running as? By default the permission scheme has the project role…

Here is an example of an automation that I have that adds users to a multi user picker field. For the API call you can take the returned result and do something similar, just assign the list of email addresses to a smart value and then you can use the for each smart value branch and then in that branch make the web request…

Insight is now known as Assets and here is the Marketplace listing for it.

User picker fields will only accept the Atlassian Id of the user, so one way of doing it is to use the Find user endpoint, this will return the Atlassian Id if the user exists. Since you want to do this for a list I would convert the list to a smart value that you can then user in a branch to get the Atlassian Id and add…

In order for a request to be available on the portal the Request type field has to have a value. Unless your automation is using the new "Create issue with a request type" the automation cannot set the request type as part of creating the request.

You can get the issues if you use the Search for issues using JQL. All you have to do is use the JQL that select the projects and the components, something like this: project = A AND components = Something The documentation should have everything you need.

There are a couple of suggestions to add a screen to the automatic transition, see JSDCLOUD-3855 and JSDCLOUD-13102.

In order to show the screen you have to turn off the automatic transition. This would also mean that the approver first have to click on Approve and then transition the request to the next status.

@Inna Mysyluk Yes, and no. If the app is using an API token then you can see it under Security > User API tokens. But it if is using another way to connect you cannot see it. Guard Premium will be able to alert you when a user install an app.

Hi @Jason Sadler, Welcome to Atlassian Community! JSM does not have folders, but what you can do is using Components to categorize the requests, and you can then create different queues for each category. 

Hi @Jeremy Tillman, Welcome to Atlassian Community! Are you using a company-managed project or team-managed? In a company-managed project you just have to create a new board. If you are on a team-managed project you can changed it by going to Project settings > Features and enable Sprints. 

See this KB for best practices regarding the resolution field.