Mikael Sandberg Community Champion

Hi @Rosie Gough, Welcome to Atlassian Community! Currently it is not possible to create custom templates in Whiteboards. I did find this suggestion, CONFCLOUD-76623, that you can vote on and follow.

In the step where you are creating the variable, change {{#issue.customfield_12209}}{"value": "{{profpoints}}"},{{/}} to {{#issue.customfield_12209}}{"value": "{{name}}"},{{/}} The {{name}} part of that will give you the display name of the values selected.

This can be done if your internal users are added as collaborators in the project. In that case then the notification scheme would notify them and you can keep the customer notifications turned off. But this means that your internal users have to have a Jira license, or if they have a JSM license you would have to add a…

Hi @James Forelo, Welcome to Atlassian Community! The short answer is no, the URL smart value that the automation is using cannot be changed. 

You would have to use the REST API to do this. I created a workflow in tray.io that used the Get spaces endpoint to get a list of active personal spaces, I then got the user via the Get user endpoint and if the user was deactivated the space is being archived by setting the status to archived via the Update space endpoint.

In order to enable the rich text editor for custom paragraph fields you have to go the the field configuration (Project settings > Fields), locate the new custom field and then change the renderer to be Wiki style.

Data Manager is currently on track to be released in Q4 2024 according to Atlassian's public roadmap.

I am just guessing but since transitions and workflow are related, that is why those two permissions are related. 

What you see during import is the name of the link, not the outward/inward names. So in this case you should select Link "Test".

Subtasks cannot be created from the backlog, they can only be created from within the parent issue. So what you have to do is open up the issue details view and then click on + Add you will see the option to create a subtask (as long as the issue type has been added to the project).

Yes, the Get form index would get you the name of the form. If the issue has multiple forms then you just have to look at the updated property to figure out which form it was that was submitted.

There is no way of getting the form name via a smart value. If you do not specify the form in the Form submitted trigger the only option would be to use the Forms REST API to get the name. {{initiator}} will get you the user that triggered the automation.

@Santiago Estel In order for a user to be able to view the read-only version of the workflow they have to have transition issue permission, there is no other way of giving them access to the workflow.

Hi @Angel Walton, Welcome to Atlassian Community! No, a page that is in edit mode cannot be exported out. But there are apps that would allow you to keep the draft/review version of the page separate from a approved/published page. There are a couple of apps in the Marketplace that can do this. We are currently using…

Hi @Jeff Sommer-Zervos, Welcome to Atlassian Community! Yes, that is possible. Queues are just filters, so all you need to do is that the queue that you want the request to show up in has a filter that picks up that request. For example lets say you want all emailed requests to go to an email queue the filter would look…

The delay will not update the data the automation have about the issue that triggered the automation. If you do an edit of the issue within the automation, like in this case remove a user from the request participants field you have to Re-fetch issue data for it to work as you expect it.

Without knowing what your automation looks like I cannot say why you get an error on IS-904.

Hi @George Dundon, Welcome to Atlassian Community! You have ended up on the community because Greenshot is using Jira as a way for customers to report issues. You should go to https://greenshot.atlassian.net/jira/software/c/projects/SUPPORT/issues?jql=project%20%3D%20%22SUPPORT%22%20ORDER%20BY%20created%20DESC and create a…

@Hasan.Jehangir No, the sprint field is not automatically updated on all issues when you start a new sprint. You would still need to assign the issue to a sprint, and the recommended way is to do this from the backlog and then drag/drop the issue into the sprint.

You can't use regex with Edit issue, instead you would have to use substringAfter() like this: {{issue.summary.substringAfter(" - ")}} This assume that the format for the summary is always the same.

@Ahmed Arslan The working hours/on-call hours are defined in an on-call schedule under JSM Operations (previously in Opsgenie).

Hi @Christina Monti, Welcome to Atlassian Community! There is a feature in JSM that can find similar requests that you could use for this. It can be enabled if you go to Project settings > Features. It is a manual process currently, but hopefully this will evolve in the future so you could use automation with it 🤞🏻. If you…

Hi @Harry Bridge, Welcome to Atlassian Community! This community is made up mainly of other Atlassian customers and as such we do not have access to other customers instances. You normally do not sign a contract with Atlassian, but you can find all the compliance certifications, DPA, policies etc, under atlassian.com/trust.

Hi @Jackie Brunetto, Welcome to Atlassian Community! Try removing issue from the smart value and only use {{status.name}}, that should give you the status as expected. 

One team-managed project cannot see issues from another team-managed project. What you are trying to do is only possible if the projects are company-managed.

Because you are using regex you cannot use the Issue field condition, instead you would have to use {{smart values}} condition and the contains regular expression like this: Also note that your regex has to look like this: \d{2}\/\d{2}\/\d{4}

The security level is set on each issue/request type, and you can either do it manually or use automation to do it. The security scheme is on the project level.

Hi @David Socarras, Welcome to Atlassian Community! Yes, a user can use their Atlassian credentials to access Opsgenie, all you have to do as an admin is to go to admin.atlassian.com, lookup the user and assign an Opsgenie license to them. 

Hi @Ron Campbell, Welcome to Atlassian Community! Yes, that is possible and what you are looking for is called issue security. Have a look at this KB for more information. Basically what you do is define an security scheme, add the security level field to the request type if it isn't already there and then either manually…

Without an app this is currently not possible in JSM. You can now create multiple help centers and configure those independently, but within the same project you cannot say that one help center should have different request types from another.