Mikael Sandberg Community Champion

Hi @Raoul Buzziol, Welcome to Atlassian Community! I have notified the Atlassian support team that is on here, they will respond back to you within 2 business days regarding this. 

No, HR personnel do not need a license if all they are doing is approving/denying (more edits are needed) the request. All you need to do is adding them as approvers, and if you want them to have the ability to view the ticket after they approve/deny you should add them as request participants. In JSM, the only ones that…

You would need product admin access or higher in order to check, and it can only be done from admin.atlassian.com. My guess is that you are on the Standard plan if you do not see the Analytics menu under Apps.

Unfortunately no, not unless you are an admin and can access admin.atlassian.com and check who belongs to the jira-administrators group. I would contact your IT Helpdesk and they should be able to find that out for you.

What plan are you on? The analytics that you find under Apps is only available if you are on the Premium plan or higher.

Hi @Sohail Alam Welcome to Atlassian Community! I would start by unchecking the "Only include issues changed since the last time..." below the query and go from there.

Hi @Jason Chambers Welcome to Atlassian Community! If you do not have permission to edit workflows it could either be because the permission don't allow you to edit workflows, or the workflow is shared with other projects. If the workflow is shared then only Jira admins can modify it. I would start by checking the…

Yes, that looks good. The only thing I would add before the Team message would be a refetch, that way you would get the change to description and reproduce if they are updated by the automation.

Hi @Cheryl Hill, Welcome to Atlassian Community! The way you have configured the automation it is expected that description has to be empty before moving on to the next action. The way you describe it sounds like you want the automation to continue even when description is not empty. If that is the case then you would need…

The easiest way to check the workflow is to go to the work item and click on the down carrot next to the status and then click on View workflow. From here you can see to which statuses the item can move to.

Okay, does your workflow have the Resolved status?

Hi @Alexander Turbov, Welcome to Atlassian Community! If you can add screenshots of the automation and also the audit log that would help answer this question. Without the screenshots, I would start by checking to make sure that your workflow allows you to move to the resolved status from the status the work item is in…

I'm interested, but do not see why needing to add personal information is needed to sign up for these studies, so unless this change I will pass like everyone else...

Hi @Anisha Jubitha, Welcome to Atlassian Community! I have notified the Atlassian support team that is on here and they will reach out to you within 2 business days to get this resolved.

Hi @Jit Dey, Welcome to Atlassian Community! The short answer is no, currently you cannot configure what options you have to choose from in the queue view.

Correct, if you delete the sprints that will affect both teams. Yes, you could redo the filter, but that only fixes the stats, not the underlying issue. Yes, if you move the ticket over to project A it should remove the sprints from project B. You could very well run into this issue again, it usually happens when a user…

Hi @Edward Lynch, Welcome to Atlassian Community! I have notified the Atlassian support team that is on here and they will reach out to you within 2 business days to get this resolved. 

I remember a team that set view restrictions on the homepage, and I had to tell them every time they said someone could not access the space that it was because of the view restrictions. So my recommendation is to not use view restrictions on the home page, if you need to restrict a space then do it with space permissions…

Correct, page view restrictions override your space settings. So if your space allows Confluence users to view the space but you restrict the home page to only jira-users, then only Confluence users that belongs to jira-users will be able to access the space.

Correct, the article I linked to only applies to when you are using assets object fields on a work item, it does not apply to object attributes.

Just to add to @Marc -Devoteam- answer, depending on if you are on the old or new admin UI the stakeholder role behaves differently. If you are still on the old UI only users that have a JSM license can be stakeholders. If you are on the new US there is a new product role for stakeholders.

Same thing applies to Assets, you cannot have an attribute reference multiple object types, you would have to have an attribute for each object type.

The short answer is no, you cannot reset the asset Id back to zero. Currently it will just keep on adding on top of the last number.

If you can create automations you can create webhooks, they live within the automation rule, it is not set up on the admin side.

Hi @Sayeda Abdelrazik, Welcome to Atlassian Community! If you include the Audit log showing the error that would help to answer questions like this. Your timing suspicion is probably right. You can work around that by either adding a delay in your automation that sets the story point, or from the automation that creates…

Hi @Phill Berry, Welcome to Atlassian Community! You cannot combine objects from different object types into a single field (unless you are bringing in the data to a text field). An assets custom field can only be linked to a single object type. But you can make a second assets field dependent on the selection from the…

Hi @jeff_trotman, You have to use {{lookupIssues.size}}. The capitalization of Issues should make the automation work for you. 

Hi @Maria Ciobanu, Welcome to Atlassian Community! As @Jack Brickey mentioned, this can be done and you can do it in a couple of different ways. The easiest one is to have a custom field, at my previous job I used Tier, that was set when the work item was assigned. We also added two escalated statuses in the workflow and…

Hi @Russell Kingham, Welcome to Atlassian Community! Canned Responses Pro is an app from the Marketplace, and usually you cannot disable apps for a specific project unless the app vendor have that feature. Similar requests is feature that you can turn on for the project, but for both there is no option to temporary…

Hi @[deleted], Welcome to Atlassian Community! This community is mainly made up of other Atlassian customers and as such we do not have access to other customer's instances. You would need to ask your IT Helpdesk for assistance to get access to the instance you are trying to access. Also, please note that this is a public…