Mikael Sandberg Community Champion

Hi @Brad Leese, Welcome to Atlassian Community! Please send this information to https://www.atlassian.com/trust/report-abuse and the team will investigate. They usually do not reach back out to you, but they do look into everything reported. 

Yes, and no. You should be able to under personal settings. But that would only work until Atlassian removes that option and forces you over to the new UI, which I believe will be end of July, but don't take my word for it.

Hi @Sofiya Gubatska, Welcome to Atlassian Community! You would need an app from the Marketplace in order to do this, Confluence do not natively have a sync to Sharepoint.

Hi @Lakhveer Bawa, Welcome to Atlassian Community! In the new UI you can only see the dates for the sprint from the backlog without having to click the Sprint details button. Currently there are no settings that would enable you to see the remaining days in the Active sprint view. 

So you can have different screens for create, edit and default. Normally you only have one for all three with the new UI and the layout. So the reporter could be on the default one but not on the one for create if you are using different screens.

Based on the errors I would check the create screen used in the destination project to make sure that the fields you are trying to copy are present on that screen. If they are not then the automation cannot set them.

Hi @Brigett Whiteman Welcome to Atlassian Community! The new UI do not show that information, and I did a quick search in JAC and could not find a suggestion to add it back. I would recommend that you contact Atlassian support to see if there is a suggestion to have it added in the new UI or they can create one for you.

Have you tried using the Copy option like you do for URL? Have you tried using {{issue.reporter}}? If you want to verify that your smart value has a value you could add a log action, that would help with troubleshooting.

To add to @Trudy P Claspill answer, when does your week starts? Does it start on Sunday or Monday? Depending on the answer you can check the date, if your week starts on Sunday, Friday date should be between 6 and 13 (5 and 12 if your week starts on Monday).

@Scott McDonald because Data Manager has not gotten the GA green light yet... Hopefully GA release is not that far away.

@Scott McDonald as I mentioned above, if you do not see it when going to Assets, go into Assets Configuration and you should see a tab for it where you can enable Data Manager.

Hi @Lex Baldridge, Welcome to Atlassian Community! Each work item will have their own key, you cannot have work items with the same key. 

Hi @First Last, Welcome to Atlassian Community! The attachment menu has moved and you can now find it in the floating action bar by clicking on Show details Attachments are listed at the bottom of the details screen.

Hi @Paul, Welcome to Atlassian Community! Currently that is not possible in a Software project. And the reason behind the differences between a software project and work management project is that they used to be two different products before they were united under Jira last year. I would expect that we will see more…

Hi @komal.mathur.-nd, Welcome to Atlassian Community! Yes that is possible, you can use the Field value changed trigger and set it to due date. Then the automation would trigger every time the due date is set. 

@Jack Brickey If my memory serves me correctly I believe I used this KB as a reference regarding the Category field. I had a similar automation that needed to set the category when a work item was created and at the time you could only use the ID for the value, but it looks like now you can also use the name.

Hi @Vincent Larouche, Welcome to Atlassian Community! The first thing I would check is to make sure that the smart value that has the created work item key is populated, you can do that by adding a log action component in the automation and then see what your smart value is set to. Also make sure that all the fields you…

No, it is all handled via JSM. The only chat available is if you contact Support and phone support is only available if you are on an Enterprise plan.

Hi @ACTRA ITDS, Welcome to Atlassian Community! This is a question for the Pricing, Billing and Licensing team, and you can reach them via this link, https://www.atlassian.com/company/contact/purchasing-licensing

@Marino Poletine the way you have it configured you are clearing out the resolution instead of setting it to a value when moving to Done, and that would explain why Don work items are moved to the next release because resolution is empty.

Hi @mdenson, Welcome to Atlassian Community! Clones are always a complete copy of the repository unless you specify to only clone with a specific branch. 

@Marino Poletine It looks like you have a resolution called Unresolved, which goes against the recommendations for the field. You should never have a resolution called unresolved. Yes, if you are using the new editor you do not see Post functions, in the new editor it is called Rules and the one you want to use is called…

You don't have Jira admin access, so you need to contact your admin in order to restore the deleted field.

Hi @Marino Poletine, Welcome to Atlassian Community! Those work items are moved to the next sprint because the resolution field is not set when they are moved to a done status category. You can read more about the best practice for resolution in this KB. In order to fix it I would use an automation instead of a transition…

You need to have Jira licenses in order to access Jira projects. Having only JSM licenses will not automatically give you access to Jira projects.

Hi @Flavia Helena, Welcome to Atlassian Community! If your maintenance team do not need to be customer facing then you should look at using Jira instead for that team. You can then use automation to open up work items in their project when needed. 

If it was less then 60 days since you deleted the field you can restore it if you go to Custom fields > Trashed. If it is more than 60 days since you deleted the field the only way to restore it would be if you have a backup. 

Hi @Bobbie Jensen Welcome to Atlassian Community! You can change the order of fields on the layout by going to Project settings > Work items > Layout. But when it comes to what you see under +Add, those are predefined panels and currently there is no option that would allow you to rearrange those. I found a suggestion that…

That depends on your screen scheme that you have associated with the work item. If you create a new scheme and screens you remove the parent field for initiatives.

The short answer is you can't. The parent field is based on the hierarchy you have defined on your instance, and a work item can only belong to a single level, therefor you cannot set an initiative to be the parent of another initiative.