Mikael Sandberg Community Champion

Hi @Aziz Ahmadi, Welcome to Atlassian Community! This is a question for the Abuse team, whom you can contact by going to support.atlassian.com and select Contact us > Abuse and then fill out the form. This is a public forum made up of mainly Atlassian customers, and as such we do not have access to other customers…

Hi @PepoCivs, Welcome to Atlassian Community! I have notified the support team that is on here and they will reach out to you within 2 business days. A garbage collection needs to be run on the back end in order to change the repository size. 

Hi @Devon St_ Denis-Richard, Welcome to Atlassian Community! If you look under scope for example Create component you need the following scopes: read:project:jira, read:user:jira, write:project.component:jira, read:application-role:jira, read:avatar:jira, read:group:jira, <br>read:project.component:jira To find components…

Hi @Michael Pigorsh, Welcome to Atlassian Community! Your question is more for the billing team than this public forum. You can contact them by using this link and they should be able to help you, https://www.atlassian.com/company/contact/purchasing-licensing#/ 

Back in the days when we lived in Raleigh we used to go to Goodberry's Frozen Custard, and I usually had their vanilla concrete with Heath bar mixed in. Another favorite was Lumpy's ice cream, they use local ingredients and one of my favorite was their Bourbon ice cream. We have sort of a tradition to take the kids to Snow…

Hi @Samacicia_ Natalie _CNE_, Welcome to Atlassian Community! This is more of a question for you Jira admin, since this community is mainly made up of Atlassian customers and as such we do not have access to other customers instances. You should look at the workflow and figure out if there are other restrictions besides…

What happens if you save the automation without enable it?

Hi @Mark Sheraton, Welcome to Atlassian Community! Have you tried to regenerate the URL that the incoming webhook trigger is using? After you done that try and save the automation. 

Hi @Jiming Liu, Welcome to Atlassian Community! This would be a question for your JSM admin, this community is made up of mainly Atlassian customers and as such we do not have access to other customers instances. I removed the link and changed the title a bit, this is a public forum so you should be cautious posting links…

Automation is using the create/view screen to create new work items, so if the fields that you are copying over to the new work item is not on those screens that is why you get the error message, which is on the destination item. Think of it as a user creating the work item, if the fields are not on the screen the user…

Have you considered using something like Postman to get the field Id? The log action in Automations is limited in output, so I have used Postman to get the full output when needed. The flow will have access to the full response, you just can't output it to the audit log.

Hi @Konstantin Sharlykov, Welcome to Atlassian Community! This is a question for the Atlassian Billing and Licensing team and you can contact them here, https://www.atlassian.com/company/contact/purchasing-licensing 

Hi @Mr_ Beedell_ Roke Julian Lockhart _RJLB_, Welcome to Atlassian Community! I have notified the support team that is on here, they will reach out to you within 2 business days (usually faster) to resolve this. 

Hi @Daniele Vieira Campbell, Welcome to Atlassian Community! Have you checked Settings > Systems > Global automations? From here you can also go into the Audit log tab and search for a work item that you suspect the flow is running on to see which flows triggered on that specific work item. 

Yes, you need admin permissions on both instances in order to link them.

Hi @Michael Miller, Welcome to Atlassian Community! Besides posting it on LinkedIn you can also join the Jobs & Careers group on this forum and post it there.

Hi @Matan BenYishay, Welcome to Atlassian Community! Yes, team managed JSM spaces are limited to only request types, you cannot add subtask as a work item. In order do to that you would need to use a company managed JSM space. 

This forum is made up of Atlassian customers and as such we do not have access to other customers instances. You should use https://support.atlassian.com/contact to contact support to get answers related to your specific question.

Hi @nboulehrouz, Welcome to Atlassian Community! Yes you can integrate a single Bitbucket workspace with multiple Jira instances, have a look at this KB on how to do it, https://support.atlassian.com/bitbucket-cloud/kb/how-to-integrate-multiple-bitbucket-cloud-instances-with-jira-cloud/ 

Yes and no, you cannot specify a specific work item hierarchy for each work item scheme, it is global for you instance. But you can have multiple work items associated with each level so you could make it specific for a project if your work item scheme only include the work items that the space should use. At my previous…

@James Gamble the retirement has been rolled back and will not happen just yet. Atlassian is working on replacements after feedback from customers, see my post below.

Hi @Irina Zdanovych, Welcome to Atlassian Community! The deprecation of the three reports has been rolled back and lozenge has been removed after feedback from customers. You can read the PM's response…

I just notified the support team that is on here and they will reach out to you within 2 business days (often faster).

Hi @Said Gonzalez, Welcome to Atlassian Community! Contact support here, https://support.atlassian.com/contact#/ and select Account login and email issues and Atlassian support can help you. This forum is mainly made up of Atlassian customers and as such we do not have access to other customers instances. 

Hi @Ed Maschler, Welcome to Atlassian Community! The number is based on your Jira license, so if you have a license for 100, the app would be billed for those 100 licenses as well. If you also have JSM, the app will be based on the highest number of licenses. Example: you have 100 Jira licenses and 200 JSM licenses, in…

Hi @Kas Kleespie, Welcome to Atlassian Community! Automation does not have a move action, nor can it change the Space via edit work item. The way we do it if a work item needs to be moved to another space is to clone the work item tho that other space, and close the original work item with a link to the copied work item.

Hi @leikwon, Welcome to Atlassian Community! I have notified the support team that is on here and they will reach out to you within 2 business days (usually faster) to get this resolved. 

A request type has the request form that a customer see on the portal, and then the work item view that the agent see on the back end. You can link the request type to Forms, which allows you to make the input from more dynamic by adding fields and sections that are shown only when specific inputs are selected.

As I mentioned above, it cannot be done in the request form, so you would either have some fields on the request forms and some in forms, or hide everything on the request form and use forms as the main request. A Jira field does not have the option to add additional input fields when you select Other in this case, so the…

Also take a look at this KB to learn more about how to use forms in JSM.