Mikael Sandberg Community Champion

Correct, in order to use the project roles in the permission scheme they have exist first.

I would recommend that you use a permission scheme based on project roles instead of groups. You can then control within each individual project who should have access to it.

This page should give you a good overview of how Jira permissions works, How do Jira permissions work? What you would have to do is create new permission schemes, both for internal projects and the project that your partner company needs access to. You can also use issue security if you need restrict the access even…

Hi @Kote Makkena, Welcome to Atlassian Community! Yes, 8.2.2 is one of the affected versions, so you would need to upgrade to at least 8.17.0. You can find more information about the security advisory and affected versions here, Jira Data Center And Jira Service Management Data Center Security Advisory 2021-07-21

Okay, it looks like the admin groups haven't been added to Confluence. Go to Product access and add administrators and site-admins to Confluence, that should grant you product admin permission.

You cannot set starred spaced to be default for each user, that is an individual user setting. You could use a theme app like Refined for Confluence Cloud to create the initial landing space and have those spaces listed there.

Edit restrictions are not inherited, as outlined here, Add or remove page restrictions. 

Hi @Tech Admin Cognotiv, Welcome to Atlassian Community! Being a site admin does not grant you admin permissions in the products you are using, it only gives you permission to manage users, groups and product access. You have to be a product admin in order to configure a specific product. You can find more information…

Hi @[deleted], Welcome to Atlassian Community! Unlimited members does not equal no cost. Each user that is added to your workspace will add to the cost. You do have the option to add a guest to a single board, that will not cost you anything. You can find more information about here about the billing, How billing works…

Hi @Edmond Dang, Welcome to Atlassian Community! The board is controlled by a filter, so make sure that your filter it not excluding any statuses, and also make sure that you have mapped all your statuses to the columns on your board.

So let me see if I understood your question. You want to have one project, that gives you both Jira Software functions and Jira Service Management? Unfortunately that is possible, the closest you could get is to use a Jira Work Management project.

I don't know why it was not implemented on Cloud, but Jira Server/DC and Jira Cloud are on two different code bases. There is a request in JAC that you can go and vote for to have this added to Cloud, JSWCLOUD-20673. 

The documentation your found is for Jira Server, Jira Cloud does not have these settings.

Hi @Hernan Rodriguez, Welcome to Atlassian Community! Yes, this can be done, and the easiest would be to add the Organizations field to your SLA. Something like this:

Hi @Zhivko Zhelev, Welcome to Atlassian Community! Yes, it is possible to hide that field for a specific project, what you need to do is create either a new field scheme or screen(s) that the project use. Take a look at Specifying field behavior for more information. 

It depends on what Plan you signed up for. If you just recently signed up you would have been added to a standard plan for the trial period. You have the option to downgrade to the free plan by going to admin.atlassian.com and go to Manage subscription, from here you can change the plan you are on.

I am wondering if automation for Confluence would solve this for you once it is released... Then you would not have to use an extra service for it.

One solution that comes to my mind would be using automation and an iPaaS like tray.io or workato to create Confluence pages via the REST API. We use that to trigger workflow steps in Okta for specific requests among other things.

Okay, if a different team is using Zephyr you will not be able to remove it. Some apps allow you to configure for which an app should be available for, but the majority do not have that feature unfortunately. There is a request to have that option to turn off apps on a project level, here is one of them, JRACLOUD-75009,…

Is the user that is triggering the automation also an agent in the JSM project? 

Hi @scott_apalsch, Welcome to Atlassian Community! In order to remove the integration you have to go to Apps > Manage your apps and from here uninstall Zephyr, that should do the trick. Please note that you need Jira admin permissions in order to do this. 

Hi @Kevin Jicha, Welcome to Atlassian Community! If you are using a Jira Service Management project you will by default also get a number of customer notifications already enabled, including the auto response you are looking for. You can find out more about these notifications here, Set up notifications for your customers…

This photo is from not long after we moved into our current neighborhood, and if you squint really, really hard you might see Mount Rainier in the background...don't mind the power lines... My all time favorite sunset is from our favorite inn on the Outer Banks! Wish I was there now!!

Hi @Jonathan Grant, Welcome to Atlassian Community! The change request template is only available if you have create a JSM project using the ITSM template, you will then get these four request type categories: * Service request * Changes * Incidents * Problems The link above will take you to the definitions of them. None…

Hi @Bill LeBlanc, Welcome to Atlassian Community! Q1: You only need licenses for the number of agents you need (users that can be assigned the request and see the queues), your customers that submit requests do not need to have a license at all. Q2: You can have unmanaged users, e.i. users that do not belong to your…

Hi @[deleted], Welcome to Atlassian Community! You have a couple of options, depending on what you want to do with the merge commits. One option is to revert back to the commit you need and remove the newer commits, you can reset your branch to the commit you want. Take a look at this tutorial on how to do this, Resetting,…

The application access is controlled by groups, but there is no option to do this bulk change from admin.atlassian.com unless you remove the group from that the application access. You can use the REST API to remove users in bulk from specific groups. Have a look at Remove user from group for examples. 

Hi @Diego Grisales, Welcome to Atlassian Community! In order to limit what admins see you are looking at setting up Issue security, that way you can control who should be able to view an issue within the project. I have a HR JSM project set up that way because we have onboarding/off-boarding requests in that that people…

You can find all the templates if you click on Projects > Create project, that will take you to the Project template screen, looking something like this:

Hi @Sabrina Watkins, Welcome to Atlassian Community! If you are looking for the template that has these four request type it is named IT service management.