Mikael Sandberg Community Champion

As @Alex mentioned, Asana has a free integration with Jira. Just be aware that not all fields are supported to be synced between the two, the integration only allows you to sync summary, description and reporter. If you need to sync more fields then you should look at using an IPaaS Zapier which has a prebuilt integration…

The reindex should be pretty fast and you know when it is done when the is not visible anymore. Please note that some changes may not affect the SLA, and it sounds like this is one of those cases.

Hi @Gustavo Cardoso Ferreira, Welcome to Atlassian Community! Yes, you can add past holidays to the calendar used by an SLA, and once you save it a reindex will start and your SLA's will be recalculated. 

Unfortunately there is no feature that allows you to do that. The recent label list is based on used labels, so over time the label you want to remove will be taken off the list.

Hi @Alden Quimby, I do not work for Atlassian, so have no insights on where they are at with the Github integration. I would post your question in this thread, it looks like Atlassian was talking to Github about it.

Come to think of it, you could also do this using a new project role instead of groups. If you do the workaround with a new project role, make sure you add that role to the permission scheme as well so both service teams roles have the same permissions.

Unfortunately not, and it seems to affect other fields as well according to this request, JRACLOUD-75387. I ran into a similar issue with request types and solved that using JQL instead. In your case a possible workaround would be to create groups that you add your agents to (limit each group to 40 users) and then use the…

There is nothing in Bitbucket that would allows you to just migrate individual projects, and I did a quick search in the Marketplace and couldn't find an app that would allow you to sync between instances.

Labels cannot be managed, unless you have an app for it like Label Manager. Without an app the only thing you can do if you want to change the name is to create a filter that selects all issues with that label and then do a bulk edit. 

To assign licenses you go go admin.atlassian.com > Manage users and from here you assign users product access by either go to each user's profile and enable access, or you can add them to the default access group. Have a look at Update product access settings for more information.

Have you assigned the JSM license to each of the users in the group that you added to the project role? 

You can find the one for Data Center in the above link as well, just click on Data Center.

You can find the Cloud roadmap here, https://www.atlassian.com/roadmap/cloud

Hi @jdigiova, Welcome to Atlassian Community! Simply put, Jira is a project and issue management tool. You can get more information about the Jira family here, Learn how Jira products work. I would also recommend that you check out Jira Fundamentals which is free, and also check out the other free tutorials that Atlassian…

Hi @Parag Gajare, Welcome to Atlassian Community! In order to change the workflow for one project without affecting other projects you have to also create a new workflow schema that the project should use. It sounds like that is what you missing since all your other projects also see the new workflow. Have a look at this…

Hi @Kara Wardinger, Welcome to Atlassian Community! When you get the error message "You cannot perform this operation..." it means that you are trying to add an outbound transition from a status that don't have an existing outbound transition. Adding a new outbound transition can only be done on an inactive workflow, so…

You cannot promote a project to be a template, but what you could do is create a project that you use when you create other projects. Then at the end when you name the new project you can select your template project to share the configurations with the new one.

The payphone...

Server/Data Center doesn't have a function that allows you to search for issues updated by a specific user. But you could search based on who made the change. Take a look at this thread.

Hi @Jonathan Osgood, Welcome to Atlassian Community! You can sign up for a developer cloud instance by going to go.atlassian.com/cloud-dev, it will give you access to * Confluence: 5 users free * Jira Software: 5 users free * Jira Service Management: 1 agent free * Jira Work Management: 5 users free * All products: Up to…

Something like this

Hi @Marc Blascak, Welcome to Atlassian Community! Have a look at the automation library, in it there is an automation called "Resolve issues due to inactivity" which you could use are your base for the rule you are looking for. In order to combine all three rules, schedule the rule to run every day and then add a branch…

You can find the Cloud roadmap here, https://www.atlassian.com/roadmap/cloud Note that none of the Atlassian Cloud products are using version numbers, they are constantly updated. You can find what is rolling out each week by checking out Atlassian Cloud Documentation blog posts. If you are on the premium plan you will…

What a coincidence, our HR is also using JSM for leave management too. And I like you submission, impressive!

Yeah, I feel you on the need to educate the customer to use the portal instead of emails. About 70% of our requests are still emails, even though we tried to push them to use the portal or Slack. I talked to one of the JSM PMs yesterday and he suggested to maybe use a different SLA for emails.

The corresponding condition in the new automation would be this If you are part of the Service Desk Team project role it means that you are an agent.

Nice one @Fabian Lim, and I can attest that it is really easy to get going, we had 5 teams up and running within a month.

To get is started here is my introduction. I have been using JSM for almost a year now,. We where looking for a replacement to the system that we used to use and the announcement of JSM made us take the leap. One of the unique ways we use JSM is for JIT access, which relies on automation and Okta workflows. It allows us to…

The ITSM workflows are based on ITIL, which calls out that you should have a final quality control before closing a request, so that is why you have multiple done statuses. Like you I have thought of removing the closed status, and doing so will not break anything.

I had the opportunity to talk to the JWM team before it was called JWM, and was part of the EAP of JWM. We currently have a handful of teams that are using it instead of Trello, mainly because of the possibility of be able to create a form. Other then JWM we are using Jira Software, JSM (which we migrated to about a year…