Mikael Sandberg Community Champion

Did you also reconfigure your request types to use these new issue types?

Hi @Pollitt & Partners, Welcome to Atlassian Community! If the user does not have access to your instance you have to go to admin.atlassian.com and invite the user, or if you are using Atlassian Access, grant the user a Jira license. Once that is done, depending on your permission scheme in the project, you may have to add…

Hi @Gary Spross, Welcome to Atlassian Community! Try use {{issue.customfield_10303}} instead and see if that helps.

Yes, unless you manually go into each space in the UI and under Space settings > Space details to find out who created the space.

You can do this by using the REST API, the get space endpoint returns the history of the space which includes who created it.

The short answer is no, you cannot define default post functions for statuses/status categories, and I did a quick search in JAC but could not find a request for it. I would suggest that you go there and create one.

I agree to a point that Insight is limited on Cloud, but it is also on a different code base. Once Atlassian Analytics is released you will be able to create reports based on Insight data. You can automate the upload to it via the REST API. We are using an iPaaS solution to automatically bring in data from InTune and JAMF.…

They can do this via automation that sends the request to the email you provide. In the automation they can decide what information to include.

Just to add what @Connor is mentioning, at the moment you cannot create new issues using the new Forms, you can only add Forms to existing issues in JSW. If you need to create issues from a form your options are to use JWM or JSM. 

Are you setting the request type field on the task? If that field is not set the issue will not be visible on the portal.

Hi @Frank Pride, Welcome to Atlassian Community! In order to do this you would have to set a custom field with the timestamp in order to do that, your other option is to get an app that can report on the transition time. 

There are two options, three is you want to use git submodules which I do not recommend. You can either use Git subtrees to do it, or repo which is a tool from Google. Git subtrees works best for Bitbucket/Sourcetree. You can find out more about Git subtrees in this article, Alternatives To Git Submodule: Git Subtree 

It is only available if you are on the Premium plan, that will enable Insight. But you should still be able to get the service on the standard plan according to the documentation, maybe try and see if this works: {{#issue.affectedServices}} * Service: {{name}} {{/}}

Because services are now stored in Insight you have to use the lookup object in order to get the name, something like this:

As @Nic Brough -Adaptavist- mentioned below, the only option would to not use subtasks.

Couple of things to check; is your customer the reporter or part of the request participants on the cloned issue? Is the Request Type field set?

Hi @Rachel Hart, Welcome to Atlassian Community! Correct, in order for the subtask to count towards the burndown chart it has to be selected by the filter the board is using. If you remove the subtask it will not count, nor will it roll up to the story/task. the board will not consider subtasks that are not visible, the…

The resolution used to indicate why the issue was closed, and is considered an important feature in Jira. Can you leave it in unresolved? Sure, but for example reports that rely on the resolution will not work. Please have a look at Best practices on using the Resolution field for more information.

Hi @Alexey Yakuba, Welcome to Atlassian Community! The MacOS app has been discontinued, you can find the announcement here. 

Hi @Sid, You can find the documentation here, https://confluence.atlassian.com/insightapps/insight-jira-bitbucket-integration-1085180794.html 

Hi @David Andres Ayala Munoz, Welcome to Atlassian Community! I would recommend that you create a new question for this. My guess is that it is related to the fact that the diff in Bitbucket converts the file to UTF-8. 

Hi @Benedict Hawker, Welcome to Atlassian Community! No, space admin permission is not that granular so you can not remove the permission to delete the space. Atlassian does have a new granular admin role on their roadmap, hopefully that will also include space admins. 

In order to display the date when the status change happened you would have to save that to a custom field, JQL doesn't allow you to display data from the history itself.

Hi @Alexandra Khan, Welcome to Atlassian Community! The People is sort of a new feature, and it is used to make it easy to communicate and collaborate across tools. You can find out more about it here and it looks like it will play a role in the new organization chart that is coming to Atlas. You cannot assign tickets to a…

No, services are not tied to a specific project, all services that you create will be visible in all of your ITSM projects.

You could do this using the new form in JSM and set up a data connection to the Get content endpoint to get pages in Confluence. Another option would be to import the pages into Insight and use an Insight object field on the form. It all depends on how many pages you have in Confluence that you want to be selectable.

Hi @Xtend, Someone from the Atlassian support team that is on here should be in contact with you in the near future. 

Hi @Guido Ansede, Welcome to Atlassian Community! You cannot stop the Original Estimate from not being updated via automation. The countdown is based on logged work, and is controlled via the permission scheme who can log work. Automation cannot update the permission scheme based on the workflow. 

No, not yet. Atlassian is still working on it, see ACCESS-621 

My favorite app, besides automation that we use extensively, would be Custom Charts for Jira. It is so flexible and allows you to customize almost anything, and I like that you can configure the simple search so a user can for example change the time period and it updates all charts linked to it.