Mikael Sandberg Community Champion

You can use the bulk transition option to close the re-opened issue, just go to Filters > Advanced issue search and search for the re-opened ones. Once you have the result you are looking for, click on the three-dot menu up in the right hand corner and select Bulk edit and follow the on-screen instructions. When you…

Epics currently have two statuses, the default based on the workflow and Epic status. As long as the epic status is not set to done they will show up in the epic panel. My recommendation is that you either use a post function to set the epic status(only works if you have a dedicated workflow for epics) or an automation…

When you change the workflow you also have to make sure that the column mapping for your board is updated. Go to board settings > Columns to verify that the mapping is correct.

You would need an app in order to not have to include each epic in the JQL. There are a handful of apps in the Marketplace that expand JQL that allow you to do nested searches. I have used both Scriptrunner and JQL Tricks for this, but I would recommend checking the other apps as well to find the one that works for you.

It is based on how you group your swim lanes. Go into Board settings > Swim lanes, and if you select to sort it based on Stories you will get the collapsible view for issues that have sub-tasks.

Is the field configured for the project or the issue type you are searching in? It sounds like the configuration of the field is limiting that field to specific projects/issue types. If you go to Settings > Issues > Custom fields and locate the field and then click on the three-dot menu on the right and Contexts and…

Hi @Rose B Sundermeyer, Welcome to Atlassian Community! Yes, the admin for your account should be the same as your team member, in most cases that is someone within your IT department.

These two operators are very similar, the big difference is that WAS will give you issues that currently have the value or previously did, while CHANGED will only give you issues that had the value in the past.

Hi @Alexander Grant, Welcome to Atlassian Community! You can do this with automation and smart values. Just create a scheduled automation that uses a JQL that gives you both created and resolved issues, then use smart values and the list function to create your Slack message. You learn more about how to use smart values…

Glad that you got it figured out. 

Like this: And

Hi @Jürgen Wieser, Welcome to Atlassian Community! If you add the Projects macro and then in the preview scroll down to the bottom you should see a cog wheel. Click on it, select Edit and it will take you to the configuration screen for the macro. From here you can select to show the list based on category.

Okay, so go to space settings > manage pages > restricted. Here you can see all pages that have page restrictions set. What you are looking for is if any of the parent pages in the page tree has view restrictions set. Note that these restrictions overrides space settings, so even if users belong to the same group, they may…

The short answer is no, you cannot save a draft per say. You can work around it by using a draft status and reduce the required fields to minimum when you create a request, and then when ready to "submit" it have more fields required when moving to the next status. Your other option if you want customers to save a draft is…

Hi theresa.henriksen@stemcell.com, Welcome to Atlassian Community! The pages that your users cannot see, do they or their parents happen to have page restrictions on them? The easiest way to find out is on the page that you are sharing, click on the pad lock up in the right hand corner and then Inspect permissions. Enter…

Hi @Johan Stroman Welcome to Atlassian Community! Short answer is no, once the project is created you cannot change the project type. You would have to create a new project and you can then move your existing issues over to it. Please note that you cannot reuse the project name or key until the existing project has been…

Okay, so I would look and make sure that you do not have more than one field called Approvers. And you should be able to create your own user picker field and limit that to a specific group if needed. Also try and make a copy of your workflow and replace it with the existing one, on rare occasions changes made to an…

Hi @Gabriel Radziszewski, Welcome to Atlassian Community! In your approval step in the workflow, is it set to use the Approvers field? Regarding who can be selected as the approver, that is controlled by the customer permissions. If it is set to the third option that would mean that any customer would be able to see and…

You can use the bubble chart to show the number of comments:

Due to the nature of Rank it would not be possible to look for changes to it in the history either, see this post for more information.

Unless you have a backup of the deleted space then you cannot restore the space. And you cannot access the moved page from the original space, that would only work if you copied the page and then either archived or deleted the page. Atlassian is creating a backup feature, it is currently in EAP and scheduled to be released…

Are you using any extensions in your browser? Have you tried using an incognito window and see if that helps? Have you tried clearing the cache and cookies?

Hi @Arlene OConnor, Welcome to Atlassian Community! It looks like this link should work, https://university.atlassian.com/student/page/1246119-jira-troubleshooting-mistakes-that-haunt-webinar?course_session_id=413660.

You would need a chart app in order to aggregate your first scenario, like Custom Charts for Jira or Dashboard hub for Jira just to mention a few of the ones available on the Marketplace. For the second one you could use the bubble chart that comes with Jira, it doesn't give you the info per user, instead it does it based…

You cannot use a smart value of you want to assign based on balanced workload or round robin. If you want to use a smart value to do the assigning you have to do the round robin or balanced workload in your external automation.

@Markus Pöhler This feature was never added to Cloud, it only works on DC unfortunately.

So you may want to check if the user you are using have been assigned a JSM license or not. I just did a test in my sandbox and gave the Administrators role only access to browse projects, Service Project Agent, and Add Comments and I was able to still see reply to customer but was not able to do anything else. 

No, in the permission scheme there is project permission called Service Project Agent, this is what gives you access to interact with the customer, including reply to customer. You would also have to change other permissions so the specific group can only use the reply to customer and not be able to edit the request,…

The group/role that you gave comment permissions to, did you also give them Service Project Agent permissions?

Hi @Anish, Welcome to Atlassian Community! This is possible, but you need to be on the premium plan in order to get access to Analytics. Your other option would be to use Google Analytics, I haven't used it myself but I have heard from my users that have that it is not as good as Analytics that is included in premium.