Mikael Sandberg Community Champion

Hi @Niklas Asplund, Welcome to Atlassian Community! You would need an app in order to show additional information in list of issues associated with the epic. There are a couple of them in the Marketplace, like Issue Matrix in Jira and Jira Custom Related Columns. 

Correct!

Existing customer will still have access to the portal, all it means when you make that change is that new customers can only be added by agents and admins instead of allowing the customer to sign up by themself.

Hi @Jennifer Fretwell, Welcome to Atlassian Community! The survey email that is sent contains a simple form that allows the user to add a rating and feedback and if you go to Reports > Satisfaction you can see both the rating and the comment. 

Hi John, Welcome to Atlassian Community! You would need an app in order to do it on both Data Center and Cloud. Refined for Jira allows you to customize the portal.

Currently your only option is to link the question to a Jira field in order to be able to trigger an automation on it. Atlassian is working on an API for forms, so hopefully when that is released you could trigger the automation based on issue created and then use the API to get data from the form. Currently the API is…

Sorry @Danielle David, I totally missed your reply, but the above screen shot shows how to do it in a dashboard gadget, and if you go to Reports you can create one there similar to this:

Hi @Catalin C_, This should probably be it's own question, but yes, both of your KPIs that you want to measure are possible. You can either use the built-in Reports tool in JSM or use a dashboard gadget (I use and highly recommend Custom Charts for Jira) to create a chart similar to this:

Hi @Ken Keller, Welcome to Atlassian Community! In order to import into Assets you first have to create the object schema and define the object types and attributes. Once you have done that click Object schema > Configure and from here go to Import and create a new import. You can learn more about importing objects here.

In addition to what @John Funk said, you could take a look at Salto, it allows you to track any changes you are making to your project configuration. 

You would need an app in order to do that, there is no options that allow you to modify the default list. Epic-Manager is one example of such an app, but I am pretty sure that are other ones that can do it too.

Hi @cbaker, You have to use the Atlassian Id for the user you want to add. You can get the Id if you hit the Get user endpoint.

I assume that your automation fails on the link issue component. The reason that one is failing is because you are trying to link the issue that triggers the automation to itself. The link between the new task and the trigger issue should happen as part of Create new task, or you would have to create a branch to do it.

Hi @Seid Muxtarov, Welcome to Atlassian Community! To create a request via API you have to use the JSM API and the Create customer request endpoint. The JSON would look something like this: { "requestParticipants": [ "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d69abfa3980ce712caae" ], "serviceDeskId": "10",…

Yes, if you look at the endpoint that i linked to, Create customer request, above you can see how to create the request via API.

Yes, if you use filter scope that you can limit what the users will see, I use this for peripheral requests and are only showing peripherals available based the location that the user selects. Once Forms have access to Assets fields (which should happen very soon based on the public roadmap) I will use that instead of the…

Hi @robert.solimine, Welcome to Atlassian Community! Currently that is not possible from within Assets, you would have to use a request form and filter issue scope in order to get close to what you want. You could then use automation to add the new object to Assets.

As a request participants you can decide if you want to get notified or not, there is an option in the email that is sent out to turn it off. If you want all your approvers to have access to it after the request has passed the status that they are the approver of they have to be added as request participants. If you add…

Currently that information is not available in the audit log. You may want to join the waitlist for a new Point A product called Beacon, it is a threat detection tool that will notify you when someone is added as a site admin. Also take a look at this announcement here on the Community about it.

This can happen if the admin makes changes to the global permission and removes a group that should have access. Normally you do not make a lot of changes to it, its more like set and forget...

Yes, an admin needs to check if this global permission has changed. The can get to it by going to Settings > System > Global permissions.

Hi @collette, Welcome to Atlassian Community! Check and see if the global permission to browse users and groups have changed, this is the permission that controls @ mentions. 

Co-terming is only possible if you have an annual subscription, it cannot be done in the monthly one. Please have a look at the Purchasing and Licensing FAQ for more information.

In order for approvers to have access to the request after they approved it you have to add them as request participants, since that is the field that controls who have access to the request besides the reporter. I have a employee change request that have 4 different approval steps, and I use multiple user picker fields…

With basic JQL you would have to include all the epics in your query in order to do that, your other option is to get an app that extends JQL so you can do nested queries like this. There are a couple of apps in the Marketplace that does this, I have used JQL Tricks and Scriptrunner in the past, but check out the other…

Here is one of those request, JSDCLOUD-10005, and I would suggest you go and vote and watch it if you want to see it implemented. 

Yes, that is by design currently. I believe there are requests to be able to specify which project they belong to, but for now that is not possible.

This is a fairly simple automation to create, it should look something like this: You may want to add a check to see if it is the first comment as well and also check if assignee is empty.

For JSM you have to use a different endpoint, Create customer request. And for that endpoint your JSON should look something like this: '{ "requestParticipants": [ "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d69abfa3980ce712caae" ], "serviceDeskId": "10", "requestTypeId": "25", "requestFieldValues": { "summary": "Request…

From the advanced search you had search on the contributor which includes the creator. If you only want to search on the creator you have to use CQL in order to do that.