Daniel Eads {unmonitored account} Expert

Hey! Sorry to hear you're having some trouble - IMAPS is a good goal to achieve. I haven't used SSLPoke. It looks like an interesting tool! For now though, I'm going to act as though it didn't have success using the Java keystore. (It's possible for instance that your setenv.sh file is configured to use system Java instead…

Atlassian applications need to operate on a single base URL. This is the URL that's going to be used when Confluence (or Jira, or whatever) generates links in the application itself, in emails it sends, and in any external integrations. You're going to need to decide what the actual URL is you want to use for the…

Woah very cool @Amy Marley and jealous of your potential setup! I just have one girl at 1 who's barred from the basement where my desk is, but it's rather unfortunately directly underneath her usual play area. A separate non-attached space for a desk would be super nice! And looks like you get gobs of sun :)

Interesting - seems like they should be able to answer that question for themselves! Confluence itself runs under a JVM (either the one that comes with the installer or by you installing a system one and pointing Tomcat at the system Java). As long as you can run it under a supported Java (using the Java 8 that comes with…

"We're installing an update" he said and for some information he pled but instead of just saying yes to dismiss his request I gave him this link instead

Hi William, Voting on CONFSERVER-37173 is going to be your best bet. There's not currently enough interest on the feature to trigger a response from a Product Manager. But given enough votes, a product manager will respond on the issue. Cheers, Daniel

Hi Linda, Based on the supported platforms page for Confluence 5.10, it looks like MySQL 5.6.39 (latest available 5.6.x release) is the one you're going to want to go to. Although 5.5 is compatible, looks like there were some issues that weren't actually fixed - the resolution on a couple of those Resolved tickets is…

Hey James! You've got the Service Desk tag on your question, so Meg has answered based on that info. From your comment though, it sounds like you pointed Jira at a particular folder. Jira Service Desk doesn't have folder support (per JSDSERVER-1518) so I'm wondering if you maybe set up a standard Jira mail handler (NOT…

Hey Brian, Based on your comment "Since we created the ticket on the Service Desk team", I think what might have bitten you is a common thing we see in our own service desk. The Request Type needs to be set in order for the ticket to show up in the customer portal. A quick way to check this is by looking at the right…

Hey Meg! As a user group leader, I connected with your comment about small groups and just wanted to encourage you to bring folks from the teams you've onboarded (and even ones you're trying to convince)! We've had new people attend our AUG and things "clicked" for them after seeing how other companies were using the…

Greetings! You can classify Spaces into categories, but this basically just helps you filter spaces when looking at the space directory. On individual pages, you can use labels which are treated specially in search. There are special macros for displaying page results that match certain labels (either confined to a…

Hi Kesha! We've created a few templates, but I think the most useful to us (and thankfully not heavily used) is our Incident Report template. The purpose of this is gathering info about a problem (example: Jira was down for 2 hours), who was affected, and what we did to correct it. Our blank template: And here's one filled…

The Jack (not @Jack Brickey) of all trades badge/quest: accepted answers in every product collection.

Hi Lennart, What you've described ("once a day a mail with an overview of articles, which have been created or edited with my account this day") is what's in the Daily Updates email you can enable from the Settings on your profile. The email is generated and sent at midnight server time. For pages that were updated,…

Hi Oliver, I got this batch of emails too and was surprised - the page that was edited was pretty old. I think this was a one-off fluke. Usually the releases emails are just for the latest version and only send one notification. Confluence also queues up changes on a page and sends a digest with newer versions. I think in…

A fellow AUG leader asked when Atlassian would release a phone - I have an (unnamed) Atlassian VIP on record as saying "We won't do that, because the results would be awful". The followup question was "what will be the name of the phone" and the answer was "the never-gonna-make-it-phone". While it might not be sci-fi…

Hi Daniel (great name!), From your project's settings in Jira, head over to the Widget tab in the left menu. On that page, there's an option to toggle for Show all request types in the widget. That should do it! Cheers, Daniel P.S. for everyone not familiar with the Widget feature, it was released on Cloud just a few…

Wow, that is a nice big monitor and you're split-windowing it... #lifegoals You said no free advertising but we see that Atlassian sticker up on the wall :) We use the Candylio CSAT plugin and have had pleasant exchanges for the bugs we've reported. Glad you're spending some time with us!

Should be noted that filing support tickets on support.atlassian.com is Jira Service Desk powered (set up in a way that customers can only see support tickets they've reported or had shared with them). The support homepage is well integrated with Confluence so you're driven towards relevant documents rather than opening a…

Hi Sravan! After reading through the back and forth, I just want to second Dave's suggestion to reach out to a partner. It looks like you are having quite a bit of trouble with something that's usually pretty straightforward. Any Atlassian Partner will be able to troubleshoot this much more quickly over a screenshare than…

Got stuck at 5. That line on the pavement is suuuuubtle.

As an AUG Leader, I welcome the surge of new attendees who have questions or wisdom to share. And specifically as an AUG Leader in the home of the Big Three and where lots of autonomous vehicle research is taking place, I hope those new attendees arrive in self-driving vehicles.

Hmm - probably worth checking the following: * Was your Confluence Server application restarted since this initially occurred? You can check the Uptime on the System Information page in Administration. * Have you gone through any upgrades since this started (upgrades require a restart, so checking uptime in #1 would give…

Hi Julian, Last time I looked into this also there wasn't a good way to do it. This issue is related; in the case of rejected emails, Service Desk just lets them sit in the inbox: https://jira.atlassian.com/browse/JSDSERVER-818 Given JSD's behavior of letting messages sit, it might be possible to find some third-party…

+1 for Nic's comments. You absolutely should consider personal spaces. And then challenge anyone who is linking documentation that lives in their personal space to move it to the appropriate site space. I like personal spaces for: * Experimentation (can I do ___ with this macro? How can I upload attachments via WebDAV?…

Homepage looks clean and super useful now! I like that it's now pretty easy to see what questions I want to try and work on and that the filters keep my preferences (no replies, most recent first). Good job!

Hi Neeraj, For Slack integration, I'm assuming you mean something along the lines of "When an issue is created or updated in this project meeting these criteria, send a message to a Slack channel". You're going to want to use a plugin for that, and unfortunately the only one for Server is not compatible with JIRA 6.1. I…

The extra width is really nice - feels like less wasted monitor space, and threaded replies are easier to read now.

It's possible to get an A (A+ in fact) with older TLS still enabled so you're not killing non-modern clients. Our networking guys insist on using some awful Cisco WAAS product that only supports TLS 1.0! So we have to leave some things I'd rather have off enabled. And yet, here's our box: The key to doing this safely (and…

Hi Victor, We have needed to rollback an occasional malfunctioning plugin in the past while vendors fix issues related to our environment. You'd be surprised how many plugins seem to have Oracle-specific data storage issues. First, keep detailed records of which version you're upgrading from so you know which version you…