Daniel Eads {unmonitored account} Expert

Hi Christine! For licensing issues, it's best to work directly with Atlassian Support. Sorry for giving you the runaround a bit, but could you open a support request at https://support.atlassian.com/contact/ ? I pulled this from the licensing FAQ which leads me to believe only support will be able to help you: 8. Can I…

Hi Rich, Thanks for searching first! That thread (despite its date) actually looks pretty close to me. For the installation folder, you might be able to get away with excluding the <install>/logs directory depending on your logging requirements. In general though, I think you will want to keep the whole install directory…

Hi Ersan, I recommend checking out the following apps that help with logging work and updating remaining estimates: Automated Log Work for JIRA: Add buttons to the JIRA interface to track time. Can be enabled/disabled per project. JIRA StopWatch: A downloadable application (runs on your computer) that helps track time for…

Hmm, I call shenanigans on disabling TLS1.2, sounds like they just have a crappy LTM! We are in a similar situation (something not supporting modern ciphers, in our case Cisco WAAS) at our organization. What I ended up doing was fronting Confluence with nginx as a reverse proxy and handling all the ciphers there.…

Hi Craig, Usually it's easier to do your SSL termination at the reverse proxy / balancer level than it is at Tomcat itself. Would it present any security issues in your environment to just run HTTP on Confluence itself and have your LTM do the termination? Aside from that, I'm wondering if you might be looking at a problem…

Hmm - strange! Unfortunately it's now above what I have experience with on Windows. I would probably suggest opening a ticket at http://support.atlassian.com at this point. Good luck!

Hi Jose, More details might be helpful - are you on WIndows or Linux? If you're on Linux, see if there's another JIRA process running somewhere: ps aux|grep java You mentioned installing JIRA to a separate directory. I think potentially on either OS you might have wound up not creating a new service for the "new" JIRA…

Hi Venu, Unfortunately it looks like the screenshot of your log file doesn't contain the info relevant to the error you're seeing in the Add-on Manager. Based on what you're seeing in JIRA itself, I might recommend checking the permissions on JIRA's HOME directory. The account JIRA is running under needs to have write…

Bummer! If your SMTP server is accessible from the internet (i.e. you can send email outside your office without having to connect to VPN), you can try using the tool at https://www.checktls.com/perl/live/TestReceiver.pl - you can just enter some dummy email address on your domain like "test": Look for the TLS column…

Oh no, looks like there might be some corruption in your database. Try fetching the properties in your database for that object: SELECT * FROM contentproperties WHERE contentid = '159213'; If something looks amiss in the results, try modifying/deleting that particular row. Otherwise you might need to escalate to fully…

Hi Dan, Unfortunately you missed the critical path when doing the upgrade. JIRA Agile (separate plugin in 6.4) requires tasks that run in the JIRA Software 7.0 installer. They're removed from 7.1 and onward, so you must do an interim install at 7.0. From JIRA Software 7.0 upgrade notes (pretty easy to miss): If you're…

Hi, SSL/TLS can be a bit confusing because the name changed even though they're doing the same things. TLS 1.0 would be SSL 3.1 if they'd kept the name instead of changing it. Despite us saying "SSL certificate" or "SSL configuration", we generally mean TLS 1.0 or above because SSL2 and SSL3 are both proven to be very…

From the macro text, I can see that the macro you're calling is from RefinedWiki. You'll want to make sure the Refined Theme for Confluence add-on is still installed and enabled. If for some reason you've decided you don't want to use that plugin anymore, the Live Search macro should also do what you need and it comes with…

Hi Hanna! A lot of this information was announced at the 2017 Summit in Europe, but I haven't seen it officially documented online yet. Here's the gists: * Atlassian committed to "deciding" if the new look and feel (Atlassian Design Guidelines v3 or ADG3) would come to server "by the end of the year" - this was just a…

Hmm - do you have access to your database? Try this: * Open the PROJECT table * Find the row of the 'old' project (X) and take a look at the ORIGINALKEY * If the ORIGINALKEY value is still X, change it to Y I think the above might be in play for you - try getting that cleared and try creating the new project again.

Note that the info Branden provided is specifically for the application server - although following his advice to contact an expert might help you with the sizing information for the database server. In general, if you have a DBA on staff I would try to lean on them for help in determining Oracle requirements. In our…

Looks like Confluence is having trouble trying to get information about where its database is stored. These values are stored in confluence.cfg.xml in Confluence's home directory. Make sure that the database values exist in that file and that the user running the Confluence process has the right permissions to open the…

Hi Anna, For a full list of what's supported in which version of JIRA, check out this list here. There's a similar list for Confluence. Specifically about Oracle 12c release 2, yes you can use that release of Oracle with the latest JIRA and Confluence versions. I would strongly recommend using the release 2 driver for JIRA…

Duplicates question https://community.atlassian.com/t5/JIRA-Software-questions/Oracle-DB-release/qaq-p/620434

Duplicates https://community.atlassian.com/t5/JIRA-Software-questions/Oracle-DB-release/qaq-p/620434

It would be helpful to know what operating system you're running on to help with any troubleshooting past the basics. For Windows: https://confluence.atlassian.com/bamboo/running-bamboo-as-a-windows-service-289277308.html…

Hi Sherwin, We've had to do this a couple times for various reasons. In general, it's not good to reuse an old space key (as you run into various errors like this) but it can be done with a little wrestling. JIRA keeps track of the previous keys of issues - so if someone went to X-99, it would redirect them to the new key…

Thanks Branden, I'll give that a vote!

Hi Troy, There's an open feature request for the Roadmap macro to get as granular as days. Watch/vote on that issue if you'd like to see Atlassian develop it! As for moving markers around - if you hover over the marker itself or the label for it, the cursor changes to a mover/hand and lets you "click and hold" to drag the…

Hi Dinesh, It's not super well advertised, but there is a specific community site for developers at https://community.developer.atlassian.com/ - you'll more likely get a satisfactory answer there. Sorry for the extra work of posting twice!

Hi Andre, We've struggled with this error at our organization in the past. There were a few things we did to resolve: * Ask your friendly Oracle DBA to check where connections are coming from. We've seen cases where rogue processes were chewing up DB connections and not releasing them. * Have the DBA also increase the open…

Hi Brandon, Did the contents of your post get removed by mistake? The CVE you mention was solved for Sourcetree in May (see bug report) - you need to uninstall any previous versions and install 2.0.20.1 or above from https://www.sourcetreeapp.com/ (current version as of today is 2.1.2.5).

Hi Liam, Swimlanes are only in play on Kanban boards. When you're in the backlog, the following ways are available to organize issues besides just ranking: * Epics * Sprints * Quick filters (based on JQL - you can create some based on your components) This documentation isn't 100% what you're asking about, but it's helpful…

It's possible (you can set up two listeners for Tomcat in server.xml) but this will present some issues when JIRA is generating links - like sending email notifications. Whatever you set as the base URL (either http://jira.yourcompany.com or https://jira.yourcompany.com) is what JIRA is going to generate links for. The…

It depends on your install - see this page for directions on finding where your logs are