Daniel Eads {unmonitored account} Expert

Hard to beat that!

Oh man! Passion planners are great - that's been a Christmas gift for my wife ever since they first came out. She's got a nice healthy stash (organized of course) of the ones from previous years. Which is a great reminder - it's time to order 2018!

I'm Daniel and a JIRA / Confluence / plenty-of-other-things administrator at JSTOR. Given that I'm working from home today, here's my rather untidy basement desk. My laptop stand is a screwed together set of IKEA cabinet doors (clearance) that together with hardware cost ~$6. I'm pleased that it's surprisingly sturdy…

As a follow-up: what would be your hesitation to adding the Explore button at the top? If we added more elements in the header? Yes, that's it exactly. I'm disabling the web-panel modules in JIRA plugins all the time because half the plugins want to add items to the menu. At work we've got users complaining the have "menu…

Hi Mary, I can see where this is confusing! Just went through the process myself and it's not as documented anymore. Try this: * Head to the User Management section * Click the Invite user button in the upper right * Paste in the addresses into the Email address(es) field. If you start typing them in, they will turn into…

Hi Elnaz, Are you on a self-hosted Confluence server (e.g. modelassist.YOURCOMPANY.com) or on Cloud? (e.g. something.atlassian.net)? There are no issues reported with Cloud currently - let's get this reported to Atlassian Support if you're seeing this on an address that ends in atlassian.net. If this is a Server install,…

Hi Ileana, You do not need internet access to install JIRA (or Confluence for that matter). Downloading the file to your own machine and then using FTP/SCP/a flash drive to get it to your target server will be fine. Hooray! There are a couple considerations about an internet-less JIRA (or Confluence) server though: * No…

Nice Kevan - I really like it! The addition of the Resources section is a great improvement too. I like the "out" arrow (indicating that this will probably take you out of Community in a new tab/window). The choices for what to put there are great - assuming Technical support will help people open tickets someplace at…

Hi Phil, Unfortunately the Atlassian-produced Source editor doesn't work with Confluence Cloud. There is however a third-party paid plugin which provides the source editor functionality. You can check it out here. Cheers, Daniel P.S. If you feel like this answer helped, please hit the checkmark to the left to mark it as…

Hi Zebadiah, If your JIRA is working and you expect to use the same account, let's try pulling the credentials from your JIRA. Run this SQL command to fetch the username/password of your SMTP server from JIRA's database: select * from mailserver where server_type = 'smtp'; The mailusername and mailpassword columns are what…

Hmm, yes. I'm seeing the same thing in my test cloud instance but no apparent way to change the behavior. Or release notes anywhere that are of any use. Using the Give Feedback option in the menu looks like the way to go for now - I'll ask around and see if the Atlassian team is planning on providing proper notes for Cloud…

Hi Marzi, You'll need to link the file as an attachment when creating a comment (and using Respond to Customer as the comment type). To do this for an already-uploaded attachment: 1. Start typing a comment 2. Use the button in the editor to link to your uploaded file 3. You'll see the markup/preview for the attachment…

Hi Robert, Can you expand on that? Are you referring specifically to your company's Cloud JIRA/Confluence instances, or more on Atlassian's documentation at confluence.atlassian.com? If it's the former, let's spin off into a separate question thread to work through that. The Service Desk Cloud team just released issue…

Hi Sanchit, welcome to the community! Based on your description, I'm going to assume you're in JIRA Cloud (url is something.atlassian.net). Good news is that there's an easy way to get the new look and feel again! Click on your profile picture in the upper right, and there should be an option that says "Experience the new…

Hi Karl, Try taking a look at the Audit Log in administration. Changes to versions (like releases/unreleases) should be tracked in the audit log. It'll tell you who and when took actions against an object. You can read more about the Audit Log here. Cheers, Daniel P.S. If you feel like this answer helped, please hit the…

Hi Vincent, This info should be available in the Activity portion of a card when you click on the card to bring up its details. Here's an example of what you might see if you moved a card from one list to another a couple months ago (I've highlighted a move activity): Cheers, Daniel P.S. If you feel like this answer…

That's handy stuff! When can we expect to navigate to pages like My open answers and My accepted answers from our profiles?

Glad you've been able to work out some of the pieces! The only way I can think of (without plugins) to automatically associate an issue created in JIRA with a Service Desk request type is by adding a post-function to the Create transition on the workflow(s) used in your project. The post function would check the value of…

Hm - maybe check your load balancer now to see if port 80 traffic is being rewritten/redirected up to port 443.

Hi Kirsten, If you're creating issues directly in the JIRA interface, the Service Desk Request Type probably isn't being set. This is necessary for the issue to show up in the Customer Portal. You can check this in the Service Desk panel (on the right sidebar) when you're looking at the issue in the standard JIRA…

Hi Rodrigo, Unfortunately I don't believe it's possible for Service Desk to index non-Confluence content. This would probably be a great space for a plugin developer to come in and work on, although I think it would be a difficult technical challenge because of "not knowing" what's on the other end of the link. One thing…

Hi Alex! Thank you for including the details from your server.xml file - definitely necessary for troubleshooting SSL errors. I think part of your problem might be having the internal SSL connector added - that's the 8443 connector, the first block in your paste. Deleting everything above <Service name="Catalina"> might…

Hi Prasanna, In most setups, Active Directory users cannot be modified in JIRA. If you're using the Microsoft Active Directory user directory type, all users meeting a specific criteria in AD (usually filtered by OU or specific group membership) are synced into JIRA. From the User Directories page, check and see what setup…

Hi Helen, Atlassian themselves use NewRelic for application monitoring. I used it for two years (monitoring JIRA and Confluence) and liked the tool and interface. I tried using AppDynamics recently but it totally did not work against multiple JIRA instances. AppDynamics support was unable to fix the problems we were…

Hi Zans, If you can get upgraded to JSD 3.3.0, custom email templates are available. That would greatly cut down on the work needed! If you have to do it in 3.2.6, as far as I know that involves modifying the Soy templates in JIRA's install directory. Plus, there are other great features in 3.3 like organizations and…

Following this question!

Is there a way for us to break into a source editor to strip our non-accepted HTML tags?

Hi Joel, This is a common bug on photos taken from smartphones that use the EXIF rotation tag to get the right direction as "up" in the photo. Lots of image processing libraries (like the ones used in Bitbucket) don't support the rotation tag, which means you might see images with the wrong rotation. As an example, here's…

Cool - glad that worked for you! Would you be able to hit that small grey check mark to the left of the answer (marks the answer as accepted)? This helps us organize the content on Community and other users looking for an answer. And for anybody else coming in off Google, here's what to do: * Head over to GoDaddy's…

Hi Matteo, Do you know what JVM version your applications are running under (6, 7, 8) and what CA your certificates are signed with? The Java trust store doesn't contain root certificates for some CAs until Java 8 (GoDaddy for instance). This could be what's causing your issue! I couldn't find a comprehensive list of…