Daniel Eads {unmonitored account} Expert

Alright - got an idea for February 9.

Hi @charlie_hayes and @Mike Franklin - just following up on your comments indicating that this should be "fixed". Options exist to change the favicon, see Thomas' link above. If you aren't an admin on your instance, all it takes is to contact your administrator. You have the ability to reach out to your admins! This is…

It's also worth checking the base URL to make sure it's HTTPS (didn't see any mention of this elsewhere in the thread yet). Because of the 301 redirect in nginx your requests are still getting served if it's just http, but Confluence isn't getting the address it's expecting during a healthcheck. We've seen that warning in…

Hi Divya, Moving projects can be a big job. You're going to want to use a plugin to assist you moving that many projects. There are a couple existing guides to the two most commonly used plugins for this: * Botron Configuration Manager for Jira * Project Configurator for Jira To answer your question about plugins.... it…

Hi Tony, Are you able to copy/paste the password from the password tag in dbconfig.xml (same file) into a SQL client (preferably something Java-based if you can like DataGrip) and see if you can connect with the same connection parameters there? I don't use MS SQL for Atlassian tools but have found generally confirming the…

Hi Robert! Excellent thinking in maintaining only one copy of the material. Fortunately Confluence allows you to do this without using iFrames at all! Check out the Excerpt macro (for the source material) and the Excerpt Include macro (for the customer facing pages / non-master pages). If you need to "export" more than one…

Hi Nishith, I looked around and found several feature requests for this issue. Here's the one that seems to be the original - have a look and watch/vote on the issue: https://jira.atlassian.com/browse/JSDSERVER-2044 Development on Jira Service Desk is still happening at a pretty fast clip. I don't work for Atlassian, but I…

P.S. I have a writeup to go with that repo: https://danieleads.com/turbo-charging-your-confluence-with-nginx/ - try reading through this if you would like walkthrough on setup!

Nice!

Hi Nick, There's an open feature request to be able to compare two date fields to one another: https://jira.atlassian.com/browse/JRASERVER-20727 Unfortunately I don't know of a way to get around this. Bummer! I would recommend voting for the feature request and watching it so you get notified if/when development starts on…

Hi Nishith, As far as I'm aware, there is not a way to show the full comment history in email notifications in Service Desk without additional plugins. One plugin that can provide that functionality is Email This Issue. Here's another question asking about this, where the top answer shows the template you can use to…

Hi Mike! Sorry to hear you're having trouble. SSL at nginx is the best way to secure Jira in my opinion (and get some speed boost from nginx), so hopefully we're able to get this straightened out together! I have a working configuration you can take a peek at here: https://bitbucket.org/danieleads/nginx/src A few things I…

Hi David, Unfortunately there's no officially supported and straightforward way to do this for all releases. For major releases (e.g. 7.6.0), you can watch the release notes page: For major and minor releases (e.g. 7.6.1), I like to check https://iapetus.fyi (not officially Atlassian) as it aggregates all the Atlassian…

Hi Laura, Have you confirmed that this person is an agent on the project? Another thing to check is the Notification Helper - this is really useful for diagnosing why a particular notification is not being sent to a user. Here's some documentation on how to use the Notification…

@Thomas Schlegel you are the coolest!

Hi Teresa, In-line comments sound like what you need. Check out the documentation for them here: https://confluence.atlassian.com/doc/comment-on-pages-and-blog-posts-139483.html In Confluence, you can simply mark them as Resolved when the feature is released (this makes the comment go away, but you can still see it in the…

Hi Ofir, Likely the problem you're encountering is that the old database is still in use. The license key is stored in the database, specifically in the propertytext table. As it sounds like you're using the default H2 database (noted in the documentation also, but if you are serious about using Jira you should eventually…

Hi Billy! I'm interested in the concept of collections for AUGs - a few questions! * Do you forsee one collection per AUG, so that members can just watch the whole collection (specific to the AUG they attend)? * Are you planning on having a discussion thread per-event, like they did with Summit talks? * I like that you…

Got to admit I'm stumped then! We have webhooks on our Jira instance going to Zapier over HTTPS that are working fine. We're on Jira 7.5.1, hard to imagine a single bugfix release would be responsible for that kind of problem. I still think it has something to do with your environment but am not sure what to suggest…

When I went to get more info about webhook logging, I came across this article about doing it. Maybe you could add com.atlassian.webhooks as a logger as described in the article, then set the level to TRACE to see if you can get any more info? Another thought I'm wondering about is if you have a reverse proxy in front of…

Oh, you're on Cloud. Sorry - I shouldn't have assumed Server! I took a peek on a Cloud instance with Questions installed and wasn't able to find the configuration either. Between Questions being rewritten as an Atlassian Connect plugin and the implementation of ADG3 (the new look and feel), it does look like the…

Hi Crystal, This definitely looks like outdated documentation. You can get to the Customization for Questions from the System Administration menu: * Click on the gear dropdown and go to Add-ons * On the left sidebar, find the Customisation link under the Questions header Alternatively, tack…

Hi Cartano! There is a more specialized Community specifically for developers where this will probably get more helpful eyes on it. Sorry to ask you to repost, but I think you'll get a more satisfactory answer there! https://community.developer.atlassian.com/ Cheers, Daniel

Oh interesting. I don't know about Slack, but webhook.site uses Let's Encrypt, which isn't supported in Java's trust store until 8u101. If you're using a system-installed JRE instead of the one that comes bundled with JIRA, that might be causing a trust issue. In your System Info page in JIRA, what do you have under Java…

Hi Stuart, You can take some actions with Smart commits - have you checked these out? https://confluence.atlassian.com/bitbucket/processing-jira-software-issues-with-smart-commit-messages-298979931.html You could get fancy by having some workflow transitions that update a commit count and trigger the transition using a…

Hi Kathy, I checked the documentation and tried flagging a few issues on my own test environment. As long as I did "Add flag" and not "Add flag and comment", I was never prompted with a dialogue box. Are you seeing something different or don't have both options? Can you send a screenshot of what you're seeing? Thanks,…

Hi Laurie, We had a bear of a time trying to get Slack to respond properly to webhooks. Eventually we just went with a plugin. It's not as easy to use as the HipChat connector, but it is what it is. Using a plugin helps avoid having to make changes on workflows each time you want to add an…

The email templates look nicer! I still see some formatting issues (lack of left side padding) in Apple Mail, which have been present "since the beginning". Don't know if these ever got tracked somewhere so I'll go take a look for a JAC ticket.

Woo! Watching

Hi Heather, Unfortunately Trello doesn't allow you to disable markdown. More generally than Trello, markdown is widely accepted and implemented all over the web as the quickest / slimmest way to format text. It can be a bear to get used to, but it is used nearly everywhere these days. Using a markdown cheatsheet can help…