Bhushan Nagaraj_zb9hek Atlassian Team

Hi Kathryn, Please refer to https://confluence.atlassian.com/cloud/saml-single-sign-on-873871238.html Additionally, Atlassian is launching Identity Manager for early access later this year that will allow you to implement SAML and SSO. Please take a look at https://www.atlassian.com/enterprise/cloud/identity-manager…

Hi Christopher, JIRA Service Desk (JSD) is designed to be an ITSM tool where your customers can raise service requests. JIRA Software (JSW) is an Agile Project Management and issue tracking system for development teams. The two address completely different scenarios. I am not sure how you have implemented JSD for digital…

Hi Barbara, For question 1, I would highly recommend taking a look at Portfolio for JIRA. It is designed and built to address these scenarios. https://www.atlassian.com/software/jira/portfolio For question 2, setting up sprints in combination with Kanban is the Scrum board. Scrumban is just an easier way to manage and…

Hey CB.admin, Your description doesn't match the title of your question. If you want to close all sub-tasks when the parent task is closed, you can do so using ScriptRunner for JIRA. Please take a look at https://scriptrunner.adaptavist.com/latest/jira/recipes/workflow/postfunctions/auto-close-all-subtasks.html Cheers…

Hi Sonwanxu, The screenshot you are looking at is from Stride, Atlassian's latest team communication offering. https://www.stride.com/ It is not from JIRA. Cheers Bhushan

Hey Kevin, The report will only display dependencies where the source is not yet resolved. For example, is DEMO-123 blocks DEMO-987, the report will only display this is DEMO-123 is still pending resolution. Also, you will have to make sure you have calculated the changes in Portfolio by clicking "Calculate" in the scope…

Hi Richard, Question. Why don't you just have a different workflow for those issue types? With workflow schemes, you can have different workflows for each issue type. For a tutorial, take a look at https://www.youtube.com/watch?v=bPHTAxycL8Q&index=2&list=PLHkl9Rd4VJHsz2wp1cnDcttnqRekwMdIp Regards Bhushan

Hi Shrikant There are a few add-ons on the Marketplace that provides Salesforce - JIRA integration. Recommend evaluating one that works for you. https://marketplace.atlassian.com/search?query=salesforce Cheers Bhushan

Hi Rafael, The Release Hub in JIRA is not customizable to choose a different Fix Version field. It only works with Affects Version and Fix Version field. Considering the above, you might want to go with the second option where you use a custom field to capture initial target release, and set the fix version to the version…

Hi Chris, By the way, the change in assignee doesn't show in the History tab when I view the issue in Jira either. The changes to status and resolution show, but the change in assignee does not. This seems like an error. Do you actually see the change in assignee and the change is not being logged in the history? If yes,…

Refer to https://docs.atlassian.com/jira/7.0.7/com/atlassian/jira/user/ApplicationUser.html

Hey Roberto, Continuing from the example provided in the link. ProjectRoleActors actors = projectRoleManager.getProjectRoleActors(devsRole, project) def users = actors.getUsers().toList() users.each { it.emailAddress }

Hi Michael, Please take a look at the solution provided at https://confluence.atlassian.com/jirakb/how-to-bulk-create-jira-service-desk-customers-808485722.html and let us know if this works for you. Cheers Bhushan

Hi KRC, Can you please confirm if your system administrator has performed any customizations? Behaviour plugin for example? If you believe no customization has been applied, please raise a support ticket at https://support.atlassian.com/contact/#/ Cheers Bhushan

Hi Claudio, A customer is defined as someone who is able to create a ticket in JSD. Can you please explain and provide more context about your use case so we can try to help with some solutions? Cheers Bhushan

Hi Derian, You can make a REST API call to retrieve all the existing filters. This will provide the owner and the JQL. Then search for the old status name. https://docs.atlassian.com/jira/REST/cloud/#api/2/filter-getFilters Thanks Bhushan

Hi Manish, Can you please post the code so we can help? Cheers Bhushan

Hi Ann, The report you are viewing is for calendar days. If you would like to generate reports using business days, I recommend taking a look at the Control Flow Diagram available on your Kanban or Scrum Board. You can configure working days at the board level. Docs…

Hey Juan, Looks like this is a known bug. Can you please try narrowing your results to a certain project and issue type? https://jira.atlassian.com/browse/JRASERVER-60917 Cheers Bhushan

Hi Jelena, Apologies I couldn't really understand your question. Can you please elaborate? Have you had a look at the documentation available at https://confluence.atlassian.com/agile/jira-agile-user-s-guide/using-a-board/using-reports/viewing-the-control-chart. Thanks Bhushan

Hi Piotr, ScriptRunner for Bitbucket provides a Pre-receive hook to restrict files by file size. Refer to https://scriptrunner.adaptavist.com/4.3.0/bitbucket/PreReceiveHooks.html You can write a custom script if you would like to check for file types. Cheers Bhushan

Hi Randy, This feature is currently available only on JIRA Cloud. For Server, please vote and watch the feature request at https://jira.atlassian.com/browse/JSWSERVER-9581. Cheers Bhushan

Hi William, JIRA does not support wildcard searches on Labels field. However, if you are using ScriptRunner for JIRA, you can use the solution documented at https://jamieechlin.atlassian.net/wiki/pages/viewpage.action?pageId=57999378#ScriptedJQLFunctions-issueFieldMatch(subquery,fieldname,regexp) Can you please try the…

Hi Roberto, Please find the solution at https://community.atlassian.com/t5/Answers-Developer-Questions/How-to-list-all-members-of-a-certain-project-role/qaq-p/528122 Cheers Bhushan

Hi Jim, This may depend on the context that you have the custom field set to. Is it set to Global Context? Can you try changing it to a particular project and observe the result? You might find this helpful - https://community.atlassian.com/t5/Jira-questions/Cannot-get-property-value-on-null-object/qaq-p/119174 Cheers…

Hi vgp, Highly recommend taking a look at the JQL Functions provided by ScriptRunner if you already have the add-on installed. Documentation is available at https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html#_issuesinepics Hope that helps. Cheers Bhushan

Hi Scott, Thanks for trying to get your team's Kanban board up and running :) Documentation for CFD is available at https://confluence.atlassian.com/agile/jira-agile-user-s-guide/using-a-board/using-reports/viewing-the-cumulative-flow-diagram There are a few different ways you can configure what you are looking for. Here…

Hi Chris, I have just validated this using the JAVA API 7.5.0. To test, in a post-function I have a custom Script Runner script with the below text. def map = issue.getModifiedFields() map.each { def modifedValue = it.value log.info(it.key + " = " + " changed from " + modifedValue.getOldValue() + " to " +…

Hi Leena, Few questions for you. * How big is your instance in terms of users? * Are you currently running Data Center? If you are running an Enterprise version and require guidance on these type of questions, you should consider Premier Support and Technical Account Management from Atlassian. They will be able to guide…

Hi Rafael, JIRA provides 2 fields to manage releases. Affects Version - version in which problem was found Fix version - version in which problem will be fixed/is fixed Versions can also be marked Unreleased and Released. Hence, if you have an issue that is assigned to a Fix version that is currently Unreleased - you are…