Bhushan Nagaraj_zb9hek Atlassian Team

Hi Vivi, You could potentially use a JIRA Wehook to make a REST call to Zendesk. Refer to https://developer.atlassian.com/jiradev/jira-apis/webhooks#Webhooks-configureConfiguringawebhook Regards Bhushan

Hi Liora, Several questions regarding your "Agile practice" before you look at how tools can help. Are 20 people all on the same team? How are they organized? ex: per product If it takes months to complete one design document, is Agile really suitable? If your tasks spawn across sprints, can they be broken down into…

Hey Keith, If you have 1 instance and upgrading from 10 to 500 users, it is just a license upgrade. If you have multiple instance with 10 users in each, and want to migrate to a single instance, then you will have to migrate data. Regards Bhushan

Hey S, You need to setup a separate JIRA Service Desk project where customers can raise support tickets. These are handled by Service Desk Agents that count towards your license. When a ticket if confirmed as a bug, you can collaborate with a Developer (JIRA Software User) on the ticket internally, and they can create a…

Hi Rekha, Epic report is only available on Scrum Boards. Please take a look at https://confluence.atlassian.com/agile/jira-agile-user-s-guide/using-a-board/using-reports However, you should simply be able to create a Scrum Board with the Epics included in the query used by the board, and view the same reports. Even if you…

Pam, You should have no issues running those add-ons in parallel. However, you should be considering how your users are using the products if both add-ons are updating JIRA issues. As for everything, test it on your staging/dev instance and if you notice any issues please raise a support ticket with Atlassian and Big…

Hey Miguel, You can't do that through a copy/paste. What you need to do: 1. Identify one page/table as the source of truth 2. Create that as an excerpt macro 3. Use the excerpt macro in the other pages to include content from the parent page Have a look…

Hi Michael, Can you please provide more context on what you are trying to achieve? What is the expected action when you select from a list of agile boards and create an issue? This seems like something your administrator has setup for a specific requirement, and might be more than one ways of approaching the problem you…

Hey Robert, Have you checked if their add-on addresses this? It is available for both Cloud and Server and may offer more than the web-hook approach. https://marketplace.atlassian.com/plugins/com.pagerduty.jira-server-plugin/server/overview https://www.pagerduty.com/docs/guides/jira-server-extension-guide Cheers Bhushan

By tag, do you mean a label? Please refer to https://confluence.atlassian.com/jirakb/how-to-delete-labels-in-jira-applications-297667646.html

Hey Brad, Are you referring to the start date and end dates of releases? If yes, having a fixed start and end date will allow you to identify if all the items within this time period can be released on schedule. Having Portfolio calculate this for you is a way to identify the possible release date with all the items you…

Hey Daniel, This view on the project page was removed as of 6.2. You are viewing the docs for version 6.1. An alternative to the same report is to use the Labels Gadget. https://confluence.atlassian.com/jiracoreserver073/gadgets-for-jira-applications-861257078.html Regards Bhushan

Hey Tom, Depends on how you have configured the board. If you have board administration access, read through the document here to get a further understanding of how it works. https://confluence.atlassian.com/agile/jira-agile-user-s-guide/configuring-a-board/configuring-swimlanes Cheers Bhushan

Hey Niki, You staging and production are pointing to the same database. In your staging environment, go to your JIRA_HOMe folder and review the configuration on the dbconfig.xml file. This should be updated to point to the staging database and not production. Have a read…

Hey Allen, ScriptRunner for JIRA is available for Cloud. I personally do not have experience using it on Cloud, but this is definitely something you could do on Server. You might have to experiment or contact the team at Adaptavist to find out more.…

Hi Pooja, Things you need to verify. 1. Go to the workflow and ensure it has all the steps have the right transitions. Additionally, check if you have any conditions on the transitions you are unable to view. 2. Go to the workflow scheme, and ensure that your issue type or the default is set to your workflow 3. Go to your…

Hey Joel, You are only able to set Themes within Portfolio Plans. It is not a field available for searching or editing in JIRA Software. However, Initiatives can be set using the Parent Link field. Please take a look…

Hi Pontus, Please take a look at https://docs.atlassian.com/confluence/5.9.4/com/atlassian/confluence/internal/security/SpacePermissionManagerInternal.html#removePermission-com.atlassian.confluence.security.SpacePermission-com.atlassian.confluence.internal.security.SpacePermissionContext-

Hey Steve, Hoping you are trying this on a dev/staging environment as per best practices prior to applying it to production. If you are following the documentation above, simply reverting the change on database as per my initial suggestion might not be the best option. Instead, you might want to take a look at the logs…

Please take a look at https://confluence.atlassian.com/jirakb/exporting-a-filter-result-containing-more-than-1000-issues-191500982.html

And I want to avoid having to build UI that JIRA already has - provide a link to JIRA Service Desk ;) Alternatively, you will have to use the REST API to build a custom integration. 

Hi Arnel, More of an AWS question. I believe you should be modifying the imageId parameter. You should be able to find more info on the AWS Cloud Formation documentation. Regards Bhushan

Hi Imre, Place the text in between a pair of two curly braces. Example {{monospace}} Have a look at https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=texteffects for more text effects. Thanks Bhushan

Hi Steve, Please refer to https://confluence.atlassian.com/confkb/how-do-i-manually-change-the-base-url-310378877.html Changing to https is more than updating the base url. You can view more details about the setup required…

Hey Craig, Have you provided application access to yourself? This is generally the group named service-desk-agents. Cheers Bhushan

Hi Uday, You are trying to integrate another external application with JIRA Service Desk. Is my understanding correct? Cheers Bhushan

Hi Sabrina, Please take a look at the below articles/links. https://www.atlassian.com/blog/archives/automatic-git-branch-jira-greenhopper-bamboo https://confluence.atlassian.com/jirasoftwareserver073/running-a-bamboo-build-when-releasing-a-version-861254634.html Regards Bhushan

Hi Uday, Based on my experience in this community, people here would be willing to help you out by responding to your questions here, not over a call. If you are looking for further assistance with the implementation and require some consultation, you should look at engaging with a Solution Partner. Please take a look…

Hi Barbara, As I mentioned in my previous response, Portfolio for JIRA would probably be the best fit for forecasting release dates and validating how much work can your team actually complete in a target release. Here is a blog post you might find helpful…

Hi Robert, Are you referring to this particular add-on - https://marketplace.atlassian.com/plugins/com.atlassian.jira.slack/cloud/overview This add-on is to be installed on Slack, not for JIRA. Also, are you currently using JIRA Cloud or Server? If you are looking for an add-on to be installed on your JIRA Server, please…