Gary Atlassian Team

Hi Jordi, We currently do not support third party plugins for the OnDemand platform. However, we are starting the beta son of our new plugin architecture of OnDemand which will open many more plugins for the platform. It should be available for release next year. Cheers, Gary

Hi Kaz, We just released Connect for Bitbucket, which allows users to write their own add ons - see https://blog.bitbucket.org/2015/06/10/atlassian-connect-for-bitbucket-a-new-way-to-extend-your-workflow-in-the-cloud/. Cheers, Gary 

Hi Luis, Per Jobin's comment, both of those groups are specific Atlassian Staff only groups used to perform updates and maintenance on OnDemand instances Only the Administrator group permission is needed fo accessing the Backup manager in the Administrator section of Jira. Cheers, Gary

Hi Gijs, Nice work on this - what format does the page get saved as locally? Our Support Staff will proably link this as a posssible workaround for other users - again, great work. Cheers, Gary

Hi Helle, These logs are most likely locked down to only allow Atlassian engineers to view them. Your best bet is to raise an issue @ https://support.atlassian.com, and our engineers can read the logs directly on your serve, and figure out what the issue is here. Thanks, Gary

HI, Please see https://confluence.atlassian.com/bitbucket/resolve-issues-automatically-when-users-push-code-221451126.html. Cheers, Gary 

Hi Natalya, This is possible, but you have to create a new handler for each issue type - see this doc: https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email#CreatingIssuesandCommentsfromEmail-Issue/commentcreation Cheers, Gary

Hi, I beleive you are being affected by a current known issue: https://jira.atlassian.com/browse/CONF-26477 You may need to first navigate to https://jira.atlassian.com and create a new user account in order to view the above link. Thanks, Gary

Hi Yu, We dont currently support third party plugins within the OnDemand platform, and this is the type of error message you will receive after attempting to install the plugins: https://confluence.atlassian.com/display/AOD/Atlassian+OnDemand+Plugin+Policy Cheers, Gary

Hi Brit, Its not possible to sync calenders with Google. However, yu can import, and export into the Team Calenders add on if you have a .ics file which I beleive google calenders can be exported as. Cheers, Gary

Hi Peter, The connector for Salesforce in OnDemand will allow certain items to be synced between both systems - for a full feature list, see: http://wiki.customware.net/repository/display/SFJIRA4/Features Here is a link to the admin guide as well: http://wiki.customware.net/repository/display/SFJIRA4/Administrators+Guide…

Hi Guilherme, We currently do not show that info in the UI - we have an open feature request at https://bitbucket.org/site/master/issues/7928/missing-total-count-of-commits-in Command line/API is still the only way. Cheers, Gary 

Hi Markus, Could you open a support request at https://support.atlassian.com since this involves changes to accounts? Cheers, Gary Bitbucket Support 

Hey Andrew, Not currently, but we are looking at ways to bring cross product searching back for OnDemand. Stay tuned to the OnDemand blog for more info early next year: https://confluence.atlassian.com/display/AOD/Atlassian+OnDemand+release+summary Cheers, Gary

Hi Matt, it is not possible to update custom fields in JIRA from Bitbucket, or using the DVCS connector. Cheers, Gary 

Hi Kidon, Could you try the link on Chrome, and use the developers tool panel to see what error messages are displaying? Is this the only page that you are having trouble reaching? Cheers, Gary 

Hi David, Do you run in to this issue trying to clone from another command line outside of Tortoise? Cheers, Gary 

Hi Rashed, Because this is a dynamic, created on the fly field in javascript, and not static, it is not accessible. Cheers, Gary

Hi Rudy, Although this sounds like a grea feature for customization, this is currently not possible with GreenHopper. Sounds great for a feature request though - you can create a new request at jira.atlassian.com, and users in the community can vote to have it included in a future version of Greenhopper. Cheers, Gary

Hi Peter, Each repo overview page, has a hyperlink to the owner/author of the repo. See screenshot below:owner.png Cheers, Gary 

Hi Natalie, I would double check to make sure that you have edit permissions for the page and space that the calender belongs too. If you do, then we might be looking at a possible bug here. Let me know what you find, and if needed we can do some testing and file a bug report. Cheers, Gary

Hi Pratiksha, The Bitbucket platform had a disruption in service on September 2nd that caused this. Cheers, Gary 

Hi Karsten, You can add events and people calenders to team calenders in Confluence at will - see https://confluence.atlassian.com/display/TEAMCAL/Adding+a+People+Calendar I beleive you can also accomplish this using timesheets from Tempo: http://www.tempoplugin.com/products/tempo-timesheets/#section-price I notice you…

Hi Caren, Can you also check to make sure you have enabled pulic access for the site:https://confluence.atlassian.com/display/DOC/Setting+Up+Public+Access#SettingUpPublicAccess-Enablinganonymousaccesstothesite Cheers, Gary

Hi Tom, Unfortunately, at this time, it is not possible to merge sen #'s - your Bitbucket product, and Cloud product each have their own individual SEN #. Any product that has an SEN #, either generates monthly, or yearly invoices depending on the plan you are on. Y You can log in to see any past paid invoice…

Hi Bruce, This is not possible with the log work feature - you have to click the log work transition and log each users work separately. However, I beleive this feature is avialable for Tempo, which we do support with JIRA: https://tempoplugin.jira.com/wiki/display/TEMPO/Tempo+Documentation Cheers, Gary

Hi Robert, The only sso solution we currently use is the integration with Google for OnDemand. There are plans in the future to bring more options for user authentication to OnDemand, and they should be available next year. Cheers, Gary

Hi Stefan, If you click 'More' on the top right hand corner of the issue you are in, there is a drop down choice for 'Attach files'. you can select multiple files in the select box. Cheers, Gary 

Hi A.J., Unfortunately, there is no current way to switch this back, as it was a global platform change. I added an improvement request for Jira to add this back: https://jira.atlassian.com/browse/JRA-33166 Please feel free to vote for this issue and/or add any further details to the case. Cheers, Gary

Hi Nathan, Once your repo is set to read only on the Bitbucket platform, you will need to open a support case at https://support.atlassian.com, and the Support staff can set the repo back to read/write and run a remote git gc for you. Cheers, Gary