Gary Atlassian Team

Hi, Your best bet is to raise a support case @ https://support.atlassian.com, so that our engineers can get all of the details o f the users and instance. We can then search through the appropriate logs to see where the issue may lie. Thanks, Gary

Hi David, The path you listed above specifically is for 'https'. You would need to set your path to something like: [paths] default = ssh://hg@bitbucket.org/emmap1/bitbucketspacestation See https://confluence.atlassian.com/bitbucket/set-up-ssh-for-mercurial-728138122.html. Cheers, Gary 

Hi, If a user is set as a watcher for the particular page, they should be emailed when changes or updates are made to that page. Here is the documentation for managing watchers: https://confluence.atlassian.com/display/DOC/Managing+Watchers Thanks, Gary

Hi Rob, The only real auditing capabilities we have at the moment, is our BB audit log - see https://blog.bitbucket.org/2013/08/15/new-audit-logs-give-you-the-who-what-when-and-where/ for more details. Cheers, Gary 

Hi Peter, THis all depends on how you are importing the data, and waht format the data is in. As long as you are not doing full JIRA site imports, this should work. Full site exports will overwrite everything including users, groups, issues, etc. Our Import guide should have more info:…

Hi, The built in JIRA workflow has post functions built in to notify reporters of newly created issues. you just have to make sure they are configures to receive these notifications within the notification scheme for the project - specifically, the issue created notification. Here is some quick documentation on…

Hi Garth, I would double check the application link configuration, and the general zendesk config settings in the connector. If there still seems to be no culprit, I would float the question over to Zendesk to see what actual url they are communicating back and forth with to see if the extra slash actually exists in the…

Hi Khurram, To pull the status back of an issue, you would just need to add '/status': http://example.com:8080/jira/rest/api/2/issue/status [GET] For #2, can you show me the contents of the script you are using (minus the credentials)? Cheers, Gary

Hi Kamei, Using the issue navigator, or JQL in the issue navigator will only net you the tickets that were re opened, and each one as a single line item. Unfotunately, there is no way to show the count of how many times they were re opened, or to have them show as multiple line items in the issue navigator. You may be able…

Hi Ashwin, This is something the support, and Customer Advocates team would need to take a look at for you since it involves sensitive account data. Could you open a request at https://support.atlassian.com/servicedesk/customer/bbs, and one of our engineers will get in touch. Cheers, Gary

Hi Rich, I am a bit confused here as to where the typo is. Looking at https://confluence.atlassian.com/display/BITBUCKET/Set+up+SSH+for+Git, it shows an example for configuring your git config file as: [remote "origin"] fetch = +refs/heads/*:refs/remotes/origin/* url = git@bitbucket.org:emmap1/bitbucketspacestation.git The…

Hi Anti, Try hitting the '[' key on your keyboard - it should bring the menu up for you on any Confluence page. Cheers, Gary

Hi Sam, Unfortunately, there are several bugs currently with Confluence concerning exporting to pdf, and images: https://jira.atlassian.com/issues/?jql=project%20%3D%20CONF%20AND%20status%20%3D%20Open%20AND%20text%20~%20%22export%20images%20pdf%22 The Dev team for Confluence is working to get them fixed, but exporting to…

Hey James, If you can give me the possible emails the ticket would have been created under, I can see if I can locate them in our support system. You can email them to me directly @ gsackett@atlassian.com if you do not feel comfortable dropping them here. Also, you can open a support ticket for Bitbucket directly…

Hi Wieslaw, Your best bet here is to raise a support issue @ https://support.atlassian.com, so that our engineers can log in to your specific instance and troubleshoot. Thanks, Gary

Hi, There is not a way to pull down a whole space with curl - I dont think multiple attachments would work either. However, you should be able to pull down multiple attachments using REST and the JIRA api: http://docs.atlassian.com/jira/REST/latest/ Cheers, Gary

Hi Kevin, First, welcome to the community - glad to have a fresh face! Since Projects are meant to be static, there is not a way to set start or end date for a project. We would reccomend using versions in JIRA: https://confluence.atlassian.com/display/JIRA/Managing+Versions Sprints with Greenhopper:…

Hi Sam, Its not currently possible to show any development tools information within a Confluence page unless you physically copied over content, or images within Confluence. There currently is not any kind of integration or macros for this. There is a current open feature request that you can feel free to add any feedback,…

Hi Paul, Confleunce does not natively support connections to Adoe Drive. However, Confluence has a full SOAP API that can be utilized to connect and authenticate to your Confluence isntance: https://developer.atlassian.com/display/CONFDEV/Confluence+XML-RPC+and+SOAP+APIs You may be able to create a script client to act as…

Hi Ed, We dont currently support setting a custom homepage for the OnDemand platform. However, there are a couple of related improvement requests out there for this: https://jira.atlassian.com/browse/CONF-11029 https://jira.atlassian.com/browse/AOD-6068 Feel free to add any feedback and/or votes to those issues. Cheers,…

Hi, No eta at the moment on that feature being implemented natively in Bitbucket. however, you can do this with hooks - see http://blogs.atlassian.com/2013/05/git-automatic-merges-with-server-side-hooks-for-the-win/. Cheers, Gary 

Hi Karthik, There is an active discussion that has been going on for some time now concerning this subject - https://answers.atlassian.com/questions/29254 Cheers, Gary 

Hi Richard, The SVN OnDemand structure actually consists of one repo separated by directories, so in theory you should be able to migrate directly to Git. For any SVN Externals, we reccomend using submodules. Cheers, Gary

Hi Christian, Could you logout from Bitbucket, clear the browser cache and log back in and then see if the issue still occurs? If you still get the auth window, can use a different browser and confirm if the issue occurs on the other browser too, to help rule out a browser / cache specific issue. If you still receive the…