Gary — Atlassian

Hi Sunil, The linked issues field was exactly designed for this reason, and there are no workarounds available for that directions of linking. Can you explain your use case, and why you would not want to use that field? Cheers, Gary

in How can I associate a bug with a user story? Comment by Gary February 2013

Hi Tshepo, Unfortunately, we do not currently support third party plugins in the OnDemand platform - see: https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email#CreatingIssuesandCommentsfromEmail-Issue/commentcreation Cheers, Gary

in last comment plugin Comment by Gary March 2013

Hi Swati, OnDemand Confluence is on 5.x version now, so this should be fixed. Can you confirm? Cheers, Gary

in A fix has been given,Is it separate patch or in built in this version.I want to implement the same in Jira 4.4.1 https://jira.atlassian.com/browse/JRA-25686 Comment by Gary January 2013

Hi Martin, We released this feature today: https://confluence.atlassian.com/display/BITBUCKET/Control+access+to+your+private+content Cheers, Gary

in How to enforce two factor authentication for all Bitbucket cloud users? Comment by Gary December 2016

Hi Előd Biszak, Could you enter a helpdesk ticket for this issue at support.atlassian.com under the Bitbucket Cloud project? One of our engineers will assist you with this issue. Cheers, Gary

in Problem connecting google account to existing account on bitbucket Comment by Gary October 2015

Hi Janis, We have had several updates since this was reported. Are you still having an issue with the logo in Confluence? Cheers, Gary

in latest version is squashing our company logo horizantally Comment by Gary December 2014

Hi Derek, Are you referring to the Bamboo services connection to Bitbucket (https://confluence.atlassian.com/display/BITBUCKET/Bamboo+service+management)? If so, this is not going away, and is not affected by the new Bitbucket Webhooks system. Cheers, Gary

in How do you set up Bamboo to use new BitBucket WebHooks for use in Build Plan Remote Triggers? Comment by Gary June 2015

Hi Rajeev, Absolutely! However, in some cases you may run in to a caching issue - in which case, our support team can assist in clearing it. Cheers, Gary

in Can we reuse the the branch once it's closed in bitbucket? Comment by Gary October 2015

Hi Cassio, We currently only support connecting to Bitbucket, Stash, Github, and Kiln. Feel free to create a feature request at https://jira.atlassian.com, and our product team will review. Cheers, Gary

in Would be possible to use SourceTree as the cliente to access and clone AWS CodeCommit repositories? Comment by Gary July 2015

Hi Greg, It's pretty simple actually - just an HG repo with a custom markdown renderer running instead of our normal source view renderer. We use https://pypi.python.org/pypi/Markdown specifically. There is also some custom Bitbucket view code implemented as well. Cheers, Gary

in What technology powers bitbucket wiki Comment by Gary June 2015

Hi Jose, Try using Issue level security schemes: https://confluence.atlassian.com/display/JIRA/Configuring+Issue-level+Security Cheers, Gary

in Configuration for Clients Comment by Gary January 2013

Hi Robin, The issues is that you can variables in templates, but they arent supported within macros. We have a current feature request for this: https://jira.atlassian.com/browse/CONF-29162?jql=text%20~%20%22templates%20macros%22 Unfortunately, there doesnt look like a good way to workaround this according to the docs:…

in Passing a space key parameter to an existing macro Comment by Gary May 2013

Hi Bryan, The only way to really accomplish creating pages in Confluence Cloud outside of through the product, would be to use the API - see https://developer.atlassian.com/display/CONFDEV/Confluence+REST+API+Examples. You could perform something like this…

in Post an email "News Item" to Confluence OnDemand? Comment by Gary December 2014

Hey Timothy, I beleive we worked through this issue with you on https://support.atlassian.com: https://support.atlassian.com/browse/JST-43833 Thanks, Gary

in Not able to import Trac database Comment by Gary August 2012

Hi, Jira itself, has no monetary cost calulations or features available. You may want to look through some of the OnDemand add ons, and integrations to see if any of theem have the features you are looking for: http://quickstart.atlassian.com/ondemand/jira/add-ons Cheers, Gary

in Calculate project costs Comment by Gary February 2013

Hi Tanner, Currently, neither of these is possible. However, I did create a few improvement requests for Confluence: https://jira.atlassian.com/browse/CONF-29531 https://jira.atlassian.com/browse/CONF-29532 Please feel free to vote on them, and/or add any additional feedback. Cheers, Gary

in Confluence: Check Boxes Comment by Gary June 2013

Hi Lorendana, Release Version only checks against the resolution field and fix version field in JIRA. Cheers, Gary

in Which workflow status does Release Version check? Comment by Gary February 2013

Hi MaHu, It's possible that you have a different themese set for multiple spaces: https://confluence.atlassian.com/display/DOC/Applying+a+Theme+to+a+Space Cheers, Gary

in Header Style (Format) Problem Comment by Gary January 2013

Hi Larry, You will want to make sure your standalone local version is running the OD version of Confluence - you can download it here: http://www.atlassian.com/software/confluence/download-od OnDemand is running a 5.x version of Confluence, so the base version needs to match before you try importing again. Cheers, Gary

in Exported space from OnDemand and cannot import into local instance -- Database exception encountered while trying to update identifier table Comment by Gary January 2013

Hi Rafal, As Nic stated, the System Adiministrator account is the user account that Atlassian Support and operations teams use to perform maintenance and updates on your instance. Cheers, Gary

in unknown admin login Comment by Gary November 2012

Hi Librae, By default, Bitbucket configures the repository notifications so that you get notified when you or another user: * Creates or updates a pull request. Updates include new commits, comments, and workflow changes. * Pushes a commit or comments on an existing commit. * Forks the repository. * Creates a new issue or…

in Get notification on bitbucket wiki updates (webhook?) Comment by Gary May 2015

Hi Sune, User bases were most likely changed when you moved to LDAP, so the people on the watch list dont technically exist. This is because in OnDemand we use the internal crowd directory only for users, so if the username doesnt match between the OD internal directory and LDAP, the user account wont exist. Cheers, Gary

in When migrating from OD, watches aren't migrated? Comment by Gary May 2013

Hi Shane, As Jonathan said, it is not possible to delete a user in the cloud environment that has made any contributions. My initial guess is that this user was probable deactivated, and unfortunately there is a current bug that still allows deactivated users to be @mentioned: https://jira.atlassian.com/browse/CONF-32702…

in Deleted user not disappearing in @mention Comment by Gary January 2015

Hi Daniel, The default OnDemand groups for Jira are: users administrators developers Our Support group might need to take a look at this for you, and make some changes on the backend. Would you ming opening a support request @ support.atlassian.com? Cheers, Gary

in How can I load default user groups without changing existing settings? Comment by Gary January 2013

Hi, Yes - Sourcetree currently does not support 2fa. Cheers, Gary

in sourcetree hosted repositories authentication error Comment by Gary October 2015

Hi Bruce, For these cases, you will need to reset their password and send it to them. It is possible to reset the token so it cannot be used again in the future: https://confluence.atlassian.com/display/DOC/Adding+and+Inviting+Users#AddingandInvitingUsers-Resettingtheinvitationlink However, this will not alow them to reuse…

in Possibility to renew login token Comment by Gary December 2012

Hi Jacob, Dont think there is a good solution to do this, as Bamboo doesnt know what specific files are changed after a build is run - it doesnt have built in checking for this. You may be able to add some custom scripting to your builds to do this, using the scp tasks:…

in Bamboo SCP & Git Comment by Gary April 2013

Hi Drew, Sessions persist until the browser is closed for the OnDemand platform. For information concerning login tokens, and cookies, please see: https://confluence.atlassian.com/display/AOD/Atlassian+OnDemand+Cookies Cheers, Gary

in Automatic Session log out control Comment by Gary April 2013

Hi Stephen, Yes - this is a bug reported at https://bitbucket.org/site/master/issues/10242/unintentional-branch-deletions-from-merge. Cheers, Gary

in Bitbucket Closes a Branch Even Though the Merge Failed Due to Conflicts Comment by Gary October 2015

Hi George, In the elastic configuration section, there should be a section for automatic elastic instance management. Here, you will want to change the drop down to disabled, and then you can configure the scheduler for your builds to run. Cheers, Gary

in Why Won't Bamboo Stop?! Comment by Gary May 2013

Gary Atlassian Team

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