Maarten Cautreels Expert

Thanks for the info and quick response. I'm going to try and reproduce this on my test instance to see if I can find an easy way to restore it. Best, Maarten

Hi Yair, Just so we are looking in the right direction a few questions: * Are you on Jira Server or Cloud? * I'm also assuming (from the Epic Link) that you're using Jira Software instead of just Core? (Do you have Kanban/Scrum boards available on your Jira?) * How/what did you change on the Epic? * What kind of link do…

You're welcome!

Hi @Mani, There are several options for filtering SLA's. You can find all details on the Knowledge Base of Jira Service Desk. In your case the following filter should give you the desired result: "Time to resolution" >= elapsed("10h")

Hi @Alexander Zlatkus, I think you are right. The 50 issues that are missing from the query have most likely been reopened in the mean time. Which changes their "resolved" time and thus makes them not come out of the query. Depending on what the idea behind the filter was the query solution might be different. So what was…

@Trudy Claspill - Sorry for the late response, I must have missed the notifications/emails for this topics. Unfortunately not all fields support history searches and the Link field is one of them. I'm not a Script Runner expert but as far as I know, it can't add history searches for a particular field. What you could do…

Hi Jim, Assuming you are on Cloud, I've just checked and the functionality is still there but there are some prerequisites to allow a user to edit the issue type, the workflows of those issue types need to be the same. If their workflows are different from the current issue type you'll have to use the "Move" function under…

Hi Swarup, The message simply says you have too many active users (more than your license allows). Thus you or an admin must lower the amount of active users by disabling or deleting users. You can do so through the user management page in Confluence. More specifically deleting/disabling users, you can read here how. Hope…

Hi Nhut, Can you share us some details about the configuration of your Scrum Board. You can find how here for cloud and here for server. Especially the Filter being used. Can you let us know if you're using Cloud or Server as well? Thanks, Maarten

Hi Vamsi, Than one single option is left: * If you still cannot export due to memory issues, export all your large spaces individually, and import one by one. Both confluence instances (the one you are exporting from and the one you are importing into) need to be the same version. Best, Maarten

Hi Vamsi, From the error description "OutOfMemoryError: Java heap space" I would think Confluence does not have enough memory (at least heap space) available to do the backup. You could have a look at the Knowledge Base Article: Cannot create or restore XML backup due to OutOfMemory errors but I'm pretty sure you'll have…

@Vamsi Krishna Reddy I don't have any hands-on experience with that upgrade path but according to the Confluence upgrade guide the path is a little different. You should go from 3.4 -> 3.5.17 -> 5.0.3 -> 6.x. You can check the upgrade guides for each of those versions for more details: * Confluence 3.5 Upgrade Notes *…

Hi Vamsi, It shouldn't be a big issue although you can change it. There's a knowledge base article explaining how: Changing Server ID for Test Installations Hope this helps. Best, Maarten

Hi, I just gave it a try and I could inline comment on the source page only. So I couldn't add an inline comment where the excerpt was included. (For the reference: you can't add inline comments to content generated by macro's anyway) On the other hand, do know that you can try a plugin for free for 30 days (and even…

Hi Hamid, It took a while but I just found the time to give it a try on my test instance. The approvers of an issue are stored in a custom field thus updating that custom field would be the solution. I was able to update the field by executing the following API call; PUT /rest/api/latest/issue/ISSUEKEY-1 { "fields": {…

Hi Sumitpatel, Where did you download Jira? Was it on atlassian.com or elsewhere? If it was on atlassian.com you've most likely downloaded Jira server which is meant to setup your own Jira server on your local machine, on the cloud, on a server or in your data center. When Jira is started for the first time, you can open…

Hi Ian, I've been trying myself and I wasn't able to reproduce it by just changing the field from required to optional again. I was able to reproduce it when I removed one of the fields from the Default Screen linked to the Jira Service Desk project. So the easiest way to resolve this would be to add the 3 fields to the…

Hi Ron, Unfortunately not really. As you can read in the documentation under Authentication and Authorization only Basic Authentication and OAuth are supported and thus both require a user account (either via username/password or via an OAuth flow) Best, Maarten

Hi Legna, I just checked on my Cloud instance and the priority icons are still shown so it's most likely not a global issue. Therefore I would suggest getting in touch with Atlassian and see what they could do. Another thing you can try in the meantime is to use a different browser. From time to time extensions like…

Hi Marlon, I would advise you to get in touch with Atlassian or go through the Security Advisories to see if any of those match your case. Best, Maarten

Hi JP, Did the user look in their spam folder? I've had a couple of experience where Outlook.com or O365 marks emails like those from Atlassian as spam. Best, Maarten

@Steve Korecki Unfortunately you can't exactly get history date out. However you can create a query to get all issues (and their current state) out based on a status they had in the future. For example, the following query will give you all issues that were in the status "In Progress" on the 15th of March: status WAS "In…

Hi @Kesha Thill, They are very happy about it! Unfortunately the Contact Center team that is using JSD is still on S*point but will have to be moving to something else (most likely Confluence) in the future. Using the knowledge base in JSD might be a good selling point. :-) The team that is already on Confluence have been…

@John Palmieri unfortunately the (issue)type field does not support history searches :-( You can vote and watch this suggestion: JRASERVER-66741 There is a plugin that supports it: JQL Tricks Plugin. I haven't used it in real life but I did do a brief test on my test Jira: issue in movedIssues("issuetype", "Bug", "Story")…

While we have multiple teams use Confluence outside of IT the team that is using it the most is our Call Center team. They use it for their intranet and documentation used to help resolve our customers issues and guide our Call Center operators to the right tools to find the correct information. Apart from that all promo's…

That really looks like a great installation! Do let me know if you're visiting Belgium! ;-) Our most recent brew is a herb beer with sage, thyme and rosemary. The one before was with chestnut, which was very very good!

Hi @Helle Overbeck, That's certainly possible. If I understood you well this query should work: status CHANGED TO "In Progress" BEFORE -2w AND status = "In Progress" It'll give you all issues that had their status changed to "In Progress" over 2 weeks ago and their status is still "In Progress". If you want to do this for…

Hi @Lindsay Czopur, Unfortunately comparing dates in a filter (created vs resolved) is not possible but it should be possible using ScriptRunner: https://scriptrunner.adaptavist.com/4.3.1/jira/jql-functions.html#_datecompare Hope this helps. Best, Maarten

Hi Raz, Unfortunately I don't know of a way to specifically give one person access to all of these request. But there is a way to share all requests of a particular organization with everyone within that organization. You can find some more info in a blog post from 2016. Best, Maarten

Hi Shani, You can't work without accounts but you can accept requests from unknown users via email by enabling public signup (docs for Server or Cloud). Hope this helps. Best, Maarten