Maarten Cautreels Expert

Hi Oleg, Unfortunately there's no built-in way and I'm not aware of any workaround apart from scripting your own. There are a couple of issues that are related to your thoughts, you could always vote/watch them: * CONFSERVER-45377 * CONFSERVER-8137 * CONFSERVER-52258 Hope this helps. Best, Maarten

Hi Jason, Guessing from your description of the issue, I think you're referring to this bug, CONFCLOUD-69914. If that's correct I'm afraid I don't have very good news about a possible timing. It's currently on their Long Term Backlog which usually means it's not going to be picked up/fixed any time soon. As noted…

Hi Robert, I usually try to avoid messing with the database as much as possible as this could screw things up pretty bad. When I'm doing bulk stuff in Crowd, I often use the REST api in combination with Postman runners. For adding an attribute you could use a POST call…

Hi Neha, I'm guessing (from the logs) that you're using the Git Integration for Jira plugin by BigBrassBand? And are using it to link to git repositories in Github? Correct? In any case, the Rate Limit is something set by the party you are integrating with (in this case Github). Depending on the way the BigBrassBand plugin…

Hi See, You can use any issue type. The permission scheme works for all of them. Best, Maarten

Hi Jasmine, The article has been marked as "Not Spam" and should appear in the article list now. Best, Maarten

Hi Nida, A Jira Agile Board is simply a view on a subset of the issues in Jira based on a filter. Issues in a Jira Service Desk project can also be included on a Jira Agile Board if you include them in your filter. Imagine you'll be creating a Jira Service Desk project with key "JSD". And the current filter of your board…

Hi Nida, As I'm not sure if you're using Jira Cloud or Server here's a link to some documentation on how to get started for both: Cloud or Server. TL;DR It's basically the same flow as creating a normal project. You'll simply select a Jira Service Desk template in the Project Creation flow. Hope this helps. Best, Maarten

Hi Carsten, I'm not an Android or Confluence mobile expert but have you tried clearing the app's data. Even when uninstalling the app some data and settings are left in case you would reinstall later (if I'm not mistaken). For most Android phones you can clear an App's Data and Caches using the following…

Hi Michael, According to the documentation I don't think it's possible yet for just anyone: "For now, this will only apply to new pages that you create. Existing pages will continue to use the old editing experience." However, you can sign up to get your site in the early access program for this feature. Hope this helps.…

Hi Chris, Thanks for taking the time to answer this very old question :-) In the meantime we started using Jira Service Desk a few years ago and opened up certain portals to the outside world giving them the opportunity to view their own tickets. Best, Maarten

Hi Trevan, The article is system agnostic and should work for most platforms that support widgets. I haven't tested it with Wordpress myself but I would imagine it to work as well. Best, Maarten

I don't have any of the mentioned apps installed but managed to fix it by adding this in the Announcement Banner: <style> body { overflow: auto !important; } </style> Hope this helps others. Best, Maarten

Hi, I'm Maarten, a Product Owner in a team called Digital Nomads (yes we are proud of our name). We manage G Suite and almost all Atlassian products (Jira, Jira Service Desk, Confluence, Crowd, Bitbucket and Jira Service Desk Cloud). Only OpsGenie is part of another team. I've been working at de Persgroep for 7.5 years and…

Hi Jennifer, I understand you'd like to change the due date with the least amount of steps. On any issue view screen you can use the shortcut '.' by just pressing the 'point' on your keyboard. This will open an action menu in which you can type any field name or action name. For example: 'Due Date'. This allows you to…

Hi Randy, I might have figured it out. When I'm trying to edit a file without the Atlassian Companion app installed it asks me to install it and in Firefox it looks like only the option to download for mac is available but when hovering your mouse over an area above the mac button you'll see the download option for…

Hi Randy, I'm trying to reproduce this on my virtual windows machine (as I'm on mac myself) but I'm having trouble getting it to connect to atlassian.net. In the meantime: * You are using Confluence Cloud right (as mentioned in the tags)? * The user has the Atlassian Companion app installed? Best, Maarten

Hi Randy, Which browser and version is the user using to try and open the Excel? Best, Maarten

Hi Bill, I've been looking into it and indeed in the new issue view the status is not being shown. And apparently you're not the first one wondering. I've found this issue in the Jira tracker: JRACLOUD-69230. I suggest you vote and watch the issue to keep up to date. In the meantime you could disable the new issue view to…

Hi Michael, If the status is actually called "Blocked" your filter should work. But status and column of the board are not necessarily the same. Please use the View Workflow option of one of the issues to verify if the Blocked status actually exists. It could have a different name. Best, Maarten

Hi Kayla, While we'd love to quickly help you I'm afraid we'll need more info. I would imagine the fact to many people cannot add attachments is the most important so I'll focus on this problem first. Can you share some information on the project configuration. If possible share a screenshot of: * the Permission Scheme…

Hi Josh, I'm not sure if this can be synced using the default Zendesk for Jira plugin. But as I mentioned in an answer to your other post on the community it should definitely be possible using Exalate. Best, Maarten

Hi Josh, You can go a pretty long way using the Zendesk Jira plugin to link one Zendesk with one Jira. This does have quite some limitations though which we struggled with. Therefor we asked iDalko if they could build an integration for their Exalate plugin which they did so as of this year you can pretty easily sync…

Hi Lalitha, Just to be very sure, can you please let me know if you're using Server or Cloud? One other thing that could be impacting you is the fact that Epics are not coming out of the query of the Scrum Boards for each team. If the Epics are not part of the result of the query used for the Scrum Board they can't be…

Hi Lalitha, I'm sure if your using Server or Cloud but on both this should be possible. You can configure swimlanes to use Epics. This is documentend on the Confluence for both Jira Server and Jira Cloud. Hope this helps. Best, Maarten

Hi Larry, I've found a couple of threads that include answers to your questions: * how do I import content from another wiki into confluence? * Hi, any latest documents for migrating media wiki to Confluence wiki? I've also found this page/space about the Universal Wiki Converter. As far as I read on the other threads the…

Hi Oscar, I don't think this is possible without the use of a plugin. I do know this is super easy using Script Runner as this simply adds a Custom Field type that supports this: Hope this helps, Maarten

Not through Scripted Fields. You can obviously create a Script Listener and fill a Custom Field of type "Labels" every time an issue is updated. Best, Maarten

Hi Erika, Thanks for the extra info. I think your board has Epic Labels toggled off. You can simply toggle it off using the board menu: Best, Maarten

Hi Zach, If you don't need to be able to search easily on a single label in case the Scripted field has multiple labels, you can simply use the type Text. You could concatenate the labels split by comments in the Scripted Field. Hope this helps. Best, Maarten