Jack Brickey Expert

Hi @almog boim , welcome to the community. You can create swimlanes by assignee, however, that would not capture the case where the individual was a reviewer or watcher, etc. You cannot create a scenario where an issue appears more than once on a board. If you don't have too many users, you could create quick filters that…

Hi @Vishal Gogari , I do not know if Atlassian can help with this. You would need to contact them. If you use a custom email rather than an Atlassian provided email AND the email is setup to retain all history AND all issues are created by email then you could potentially resubmit the emails by marking unread and drop into…

Hi @Asser Abdelaziz , you can change your rule to apply to multiple projects under the global administration for Automation (settings > system - Global Automation). Then you can select the desired projects. Be sure to check your rules to ensure there is not project specific components that would result in failures in other…

Sorry I was unclear. I was referring to using side scrolling available on some mice and the apple trackpad. With side scrolling you wouldn't need to scroll down to access the scroll bar. Assuming it works of course. 😉

Thanks for the reflection on 2023 achievements @Monique vdB Another great year. I love seeing new names showing up in these lists as it speaks to the quality and on going viability of the Community. way to go Trudy!

Well, how sad! I just assumed renaming was a thing. I guess I never tried that. I like the safe approach. I do wonder the cause of the issue. Does the old key remain post trashing? I was thinking emptying the trash cleared all remnants. 

@philipf , I think I figured it out. The image below is what worked for me as a post function for setting the Team field.

you indicated "I tried them both, but thinking I don't have the right syntax." Please share details of what you tried. I have not really leveraged the Team field at all as I don't have the need or see the value but happy to try. Maybe you could use Copy Value From Other FieldCopies the value of one field to another, either…

Oh, and Customer users are free. Only Agents are paid licenses.

I "think" your requirements are easily managed using Jira Service Management. Have you considered using JSM? Here is a quick overview. Users: * agents - assigned to Customer issues to work * Customers - individuals that work in an Organization (which can be used to group Customers) * Collaborators - user of Jira Software…

Are you using Automation? That would be my suggestion. * trigger - issue transitioned * condition - whatever meets your requirements (optional) * action - edit issue and choose your field and set the desired value(s)

Hi @guelden.dalgic , is this a Company Managed Project or team managed? This is illustrated in the bottom left corner. If TMP issues are removed from the board after in the Done status without updates for 14d. If CMP then configure the board and under General at the bottom you can select the time frame to hide done issues.…

Indeed a major bummer. If you consider your question answered here please do consider marking it as accepted as it helps others seeking answers in the future.

I really enjoy these pod casts as they are quite diverse. In this cast what struck me was the sincere sense of commitment from so many individuals working the program.

If indeed you deleted from the trash then unfortunately no, It is gone and cannot be recovered by any means. Very sorry!😞 

hi @Dev Development , Can you try to rename your space prior to import?

Regarding Atlassian, keeping a backup, no they do not keep backups of all your data. Even performing your own backup has limitations. You might consider a solution such as provided by Revyz as it is a more complete solution.

indeed. You might consider instituting a regular backup script for future needs.

Hi @Vishal Gogari , the only means of recovery would be a full site restore from a previous backup. Of course you would loose any changes since that backup. 

Looking forward to 2024 in the Community!

Hi @kiran nikam , so what does it mean to associate a project to an organization exactly? Also, what defines an Organization? If you mean you want a project to be accessible only to a certain group of people consider the following: * create a group under settings/user management and add the users in the "organization" * in…

Hi @Nikita Phunde , the only way a Customer can see issues other than those they reported is if the issue is in some way shared with them. Examples of how this is done: * an Agent opens a request on behalf of a customer making the customer the reporter * an agent adds a customer as a Request Participant * one customer…

I have not seen this. Is this happening for multiple people and browsers?

Does side scrolling not work? I thought it did with my track pad.

Try this... obviously you will want to edit this to meet your exact needs. Basically what I present above is that when an issue is created, it simply checks to see if there is a parent and if so, it will continue and copy the custom number field from the parent to the current issue. you can add additional conditions to…

Agreed it should not be needed here.

Hi @Anna Sosnina , so that I might better assist, is this when the Epic is created or when the story under the epic is created? Also, do we need to b concerned about that field being updated later?

Hi @Heidi Smith , can you share images? Are all of the projects of the same type either company managed or team managed? Are they software projects, or business projects?

Hi @Tim Schandorff , can you add a log action after the refetch and use the following in the log message field - RT is .... {{issue.Customer request type}} run your rule and check the log to assess what the request type is.

Maybe this will help? manage-your-services