Jack Brickey Expert

Shephard, every user should be able to see the tickets they created by accessing the requests in the upper right hand corner of the portal. JSD doesn't yet support domains in the manner you asked. However, as an admin you can create an Organization and place all customers into that organization then you can share all…

as long as the board is shared it is for all users. this doesn't prevent others from creating their own boards. Though all of this can be managed thru permissions. Board Setting > General > edit filter shares To be clear - a board is simply a graphical representation of issues driven by a filter. there is no user config…

Barb, I suggest you first see if you have two boards one kanban and one scrum. Look under Boards > View all boards If you do not see the scrum board simply recreate it. Then if you don't want the kanban delete it.

working fine for me on my instance. could be a different version. If it persists I suggest reaching out to Atlassian Support.

You cannot force the issue key numbering. When you import the first time JIRA will start at 1 and progress to the end. So if you have 200 NC issues in the other tool they will be listed on the JIRA side as 'NC-1...NC-200' regardless of the number w/in the other tool. That said, you can certainly, and likely should, create…

Server or Cloud. Seems to work ok in cloud.

Emma, is this still occurring? have you tried to logout/login? have you tried more than one browser?

LOL..."Once you eliminate the impossible, whatever remains, no matter how improbable, must be the truth." ...ACD I do not beleive there is anyway around this. This is not a common problem.

Certainly odd. When you say appended do you mean the subsequent emails are coming in as comments to the original ticket? I don't suppose that the user is by chance replying to the original email notification and changing the subject. crazy i know but...

yes

Ceyda, can you share the answer and 'check' it off. If Andrew's response was correct then select the check-mark.

Adding to Warren's recommendation here. I would suggest doing this with either a dashboard or a Kanban board based on your preferance. With the Kanban approach, as Warren indicates, simply create a filter of openSprints and then create the board based upon that filter. Note, if there are projects that you do not want to…

Sorry poor choice of words. The space is the separator between version. The only way to 'close' a version is on the release screen. Yes you can designate any number of versions in this field regardless of their release status (released, in progress, planned). This last fact is what gave me challenges in the past since, w/o…

If you are using the Fix Version/s field you simply select the field and start typing. A space will equate to completing the version at which point the next entry will be a separate version. If the release is predefined it will autofill and you can select. If you do not have the version predefined it will create it so be…

One Epic per issue but you can have multiple versions per issue. The idea of Version/s is to convey which versions an issue was fixed/added to. Example: lets say I have 1.1, 1.2.3 and 1.3.1 live in the field and I'm working on release 2.0. A customer reports an issue in 1.2 and I plan to address this issue in 1.2.4, 1.3.2…

I will leave the customization question to others that is beyond my skills and desire so can't help here. :-( BTW, there may be a plugin that would help but I don't know of one and would be surprised.

Joachim, so there is no way to include other issues on the issue view screen w/o customizing the code. I would highly recommend a dashboard for this. There is all sorts of ways to put something together depending on the number of customers you have. Too I would expect that not all customers are so impatient as to spam w/…

Let's try a different browser to see if that is it and also see if resizing the browser window has any effect. Regardless this may be something to be reported to Atlassian Support ultimately.

beautiful! that was certainly the problem. once i move the two under home they show up. Obviously i need to spend more quality time w/ Confluence as this is 101 or at least 102 stuff. Thanks!

Ruben, do you need it in Reports specifically? You can easily do this with a filtered list which can be placed on a Dashboard. Also, I know you indicated you weren't interested in an addon but you may wish to look at Time Reports. It is a good tool at a pretty reasonable $.

Stephen, certainly could be. Now I just need to figure out where the home page is and better understand the concept of the home page. While i'm remotely aware of the fact it is created when the space is created I never have spent time setting it up and simply think in terms of Space/Pages/Child Pages. You would think after…

Joachim, I'm unsure what you mean by ticket view but let's come back to that after we discuss the root cause of the customer being impatient (?) and opening duplicate tickets. JSD out of the box should be automatically replying to the customer when the ticket is open. Make sure that is happening so that at least the…

deleting boards have no effect on issues. The board is simply a filter display of issues. 

i haven't played much with attachments in awhile but just a question.... Do you have attachment field visable for the issue type in the portal? project>project settings> request types - request type, edit fields

I noticed this as well. In my case for the project in question the 'shared' board was the only board I had that included the project. I was going to try, but have not yet, creating a project specific board in addition to the 'shared' board and see what happened. Basically, what is shown as the default board if you have…

Mark, thanks for the info. I haven't hit this issue and it has been awhile since i set up my project and new users coming on so I need to investigate when i have a moment. That said, all of my JSD projects are internal and use a unique custom email, e.g. IT@company.com, facilities@company.com, staffing@company.com. I have…

Mark, you make projects visable to customers by controlling the customer list for the project. only share the email channel for the project with the customers you want. each project can have its own channel. So in the case of internal project I would create an Organization and add the internal employees to the…

Michel, welcome to the community. When using JIRA Service Desk (JSD) your customers don't need an account to initiate a request. This can be done as long as you have it setup to allow anyone to open a ticket and have configure the email channel. With that said, ultimately a customer account will be setup for the user…

not possible w/o customization of code.

I translated so hope I have the question right. :-) Yes you can have multiple calendars for a project and you can set up your SLAs to align with a specific calendar. Have a look at the following documentation and see if this is what you are asking for or not.…