Jack Brickey Expert

I use cloud and the only options I have are Scrum and Kanban. Briefly looked at the blog but don't see what is different than Kanban. Keep in mind that you can configure the heck out of your board to have it look like what you want. For business I generally suggest kanban but there are cases where a business process could…

have you looked at Epic Sum Up?

Tracy, the one thing to consider here is that it is generally industry practice to not close a customer request until development is complete. It is easy enough, and what i have done, to create a DEV status that the JSD issue is transitioned into when the JSW task is opened. You can then edit the SLA to pause when in the…

i use cloud so your milage may vary... Chad, I wonder if the board option isn't there until you create a board. So lets try that. If you go to boards > view all boards > create. You should be able to figure out how to create a quick board. Simply select the Scrum or Kanban and then board from project. Can you try that and…

Jim, do you mean to automatically do this? Unless you write something to parse the description for possible hits the only option would be to change the canned response to point to the KB repository. Certainly you can manually do so by either "Respond to customer" or "Share with customer" comment adding the link to KB. If…

absolutely. simply select Queries and construct whatever JQL you want, e.g. issuetype = mycustomeissuetype

@David Rockley, I don't think you want a customer to be an agent unless your customer is actually internal. Making an external customer an agent would be a bad idea I think. All comments become 'public' in that scenario. Having said that if this is a direction you wish to go then I would suggest having different projects…

This will certainly work. The one thing to note with this solution is that you will need to manage the users associated with a customer organization in two places: Organizations and Groups since Groups don't support Organization. This may become onerous if the list of users is large and/or changes frequently. I find simply…

Yes method one is exactly what I did for your case and you will not see the issue under Accepted in the Dev board UNLESS you add all of the Production status into that column of the Dev board. In other words you control what shows on what board and in what column. If you want it shown map the status to the column. If you…

duplicate thread - https://community.atlassian.com/t5/JIRA-Software-questions/Stop-user-to-add-issue-in-kanban-board-column-if-it-exist-max/qaq-p/610172

Duplicate Thread

@Ravi Kumar this was raised yesterday and hopefully has been addressed. The fact that this thread is posted seems to imply that it has been. It could be that not all of your previous threads have been marked as non-spam. Please reply here to let us know the current situation.

Ravi, if the restriction is a hard restriction you may wish to consider limiting who can transition issues into the In Review (or whatever) status. Short of that train the team to transition via board only and if it goes red transition back. Regardless, if you come up with a better solution post and here and select as the…

Rob, it really depends on some details that aren't clear in you question. Having said that let me try to move the discussion forward. * I would create groups for each of the teams so you have that to work w/ in various scenarios. * I would consider either creating unique issue types for each team OR create request types…

Ranjith, this can be done by creating the board w/ the right filter. With the info you have provided I cannot provide specific details. However, I would suggest that if you can create two filters that achieve the separation you desire then you have the solution. Just use the filters in your two boards.

not sure but I wonder if tiny url would work here?

Yes you will want to change the automation to match your desire. Here is one I have....

correct. there may be some plugin or you could do by writing some code around this feature. However, I suggest that if you are using a board you should have an owner and their job is to monitor. In most use cases you don't want to prevent work from progressing but you want to be aware of potential overloading.

Ok...now I understand. Thank you for clarifying! So assuming you are using the 'out-of-the-box' workflow, what you need to do is to ensure that you are not using the "Respond to customer" button but rather simply add a comment and "Share with customer". This leaves the status in tact. Hope this works for you. BTW...an…

deleted erronous reply

@Ravi Kumar, I have moved this question out of SPAM and will investigate the cause. It appears your posts are indeed going to spam. Regarding your question, it has been awhile since I have used constraints on Kanban and doing a quick read of the documentation tells me that these are 'soft' constraints. That is, they do not…

Justine, Just to be technically clear, boards don't have workflows. Rather issue types have workflows. I'm going to provide some input here but to provide the best answer I would need more info on your use case. Method 1: Split a single workflow across two boards. In the past I had a '2-board' system where board 1 belonged…

Javier, I'm not quite sure I'm following your question. Could you try to restate the question? Are you trying to cause an automatic notification to the customer? If so under what condition. Or, are you trying to automatically transition an issue based upon a comment?

In my previous job we use Comala Workflows and I liked it. With my new company we use cloud so not an option. Personally, I would prefer a Confluence plugin vs. using JIRA but that is just me. :-) What about this... Create a project for Confluence documents and create a workflow that meets your need. e.g. * Open * In…

You can do this w/o an plugin via the issues screen by clicking on the export button (open box w/ down arrow) and export excel CSV. Also if you want a filter for backlog... project = ABC and status != Done AND (sprint is EMPTY OR (sprint in (closedSprints())))

David, this is not currently possible. Feel free to vote for the enhancement - JSD-CLOUD4384 or its cousin JSD-SERVER4384

I do not beleive this is possible. One of the benefits of @mention over watcher is that it can be used as a one-time notification event vs. being spammed with lots of updates. I also find it to be a polite way to manage the watcher list, i.e. by mentioning a person they are notified of an issue and if they are truly…

ah...now i see. Maybe you have a two-stage 'done' (e.g. resolved then closed) workflow. You want to allow transition back to open from Resolved but not Closed. I think Christoph's solution would accomplish the task. Alternatively, I wonder if having a reopen transition from Resolved and not Closed could work? I use this…

Martin, I'm a bit unclear about your request. The fact that you want to hide closed requests but still allow the customer to find and reopen seems to be contradictory. In the portal the customer has the ability to filter on open requests, closed requests or any status so they can control what they see. You can expose the…

Jordan, sorry for the delay getting back I was tied up on some work stuff but it looks like you figured it so thumbs up on that! Best of luck and welcome to the community!