Jack Brickey Expert

Confused. You should be able to add any user to the jira-admin group w/o any implication on whether they are an agent. I am on cloud and just did this to confirm. Cloud or Server?

to rule out the obvious here.... are the issue all of the same issue type with the same workflows? if not then bulk change can become a multistep process since the transitions can be different. Can you provide more details about the bulk transaction: issue types, workflows, action being taken? From the image you posted it…

Raul, I have never seen 'false positives' when doing text searches but that is not to say they do not exist. With that said I'm unsure how the community can assist w/o more info, e.g. seeing a result of an issue that is beleived to be a false positive. It may be that you will need to open a support ticket w/ Atlassian and…

If you have not already done so I would suggest starting JIRA in safe mode as @Andy Heinzer mentioned to rule out plugins. 

It has been awhile since I have done an import but to the best of my knowledge this cannot be done. I did not see in the blog anything that really points to setting the value in JIRA. With that said, just give it a try. It should be very obvious very quickly. If the import program offers an option to map a column in the…

You need a Post function on the transition to Live. It sounds like you had a post function when transitioning to live from another status and lost it when you changed it to all. Simply select the transition into the Live, select post function and add a function to mark the issue as resolved and any other actions you might…

Greyed out check mark beside Nic's first response shows 0 votes beside it. Just check check mark.

Be sure to accept Nic's answer.

@Staci Cavalcante, i'm a bit confused but maybe i understand your question. Whether the "queues underneath" total to the one above is completely up to how you set them up. Lets look at some examples that may help you understand. By default you should have an "All Open" queue unless you deleted. For me the JQL is…

@Shepherd Yang, whoever is you system admin would need to grant that access. Note this is not something done lightly. It isn't so much about a persons ability as it is about too many cooks in the kitchen. If all you need to do is to create an org then this is something your system admin can easily do for you including…

@Sujith K Nivas, FWIW, here is a scenario that may be similar enough that you may find it useful. In a past life we had a resource shared across two projects. Each project had its own scrum board. One of the projects would occasionally need tasks worked from the shared resource. This caused us pain when trying to plan a…

sorry. let's try that again. it is just as @Nic Brough -Adaptavist- says: assignees on the left and status across the top but that is configurable.

hmmm, i should read more closely. @Az, you indicate you see dashboard and can add gadgets. Can you add the two-dimensional gadget. if so you can do something like this...

@Nic Brough -Adaptavist- I have never used JSD alone and have come to see them as inseperable for my needs. Certainly makes sense that the scrum/kanban feature would not be native to JSD, what about Dashboards? Assume that isn't there either?

Assuming you are speaking of this add on... Are you on server or cloud instance? I am on cloud and have that option. You may wish to reach out to their support - Andriy.

@Pete SpadaroI believe this has already been answered and your method is as good as any but as you mentioned 'ugly'. I lived thru this for some time and worked to improve our estimating and broke stories down into as small as possible which, in my case, worked 95% of the time and this was certainly acceptable to me. You…

cool...keep me posted.

quick way - you can determine by looking at the URL if it is yourcompany.atlassian.net then it is hosted by Atlassian, i.e. cloud version otherwize it will be an IP or domain name w/in your company. However, just looking at your image I'm sure it is server based upon what i see in my cloud instance. I would check with the…

ah...it appears you are running server not cloud? I do not beleive they have added the Organization feature to server yet but it is supposed to be coming. I recommend checking the documentation and release notes. Let's see if any 'server' champions have some input on this too. Regardless, going back to your original…

Plamen, one thing to note here is that this is the Community (public) channel vs. support though at lot of good support occurs here. :-) I mention this only because in practice you may not wish to share specific details like the service portal and customer's emails.

ok. you may want to share what the automation is and how it was fixed then check the solution as answered (by yourself :-)) so that others will benefit later.

@Shepherd Yang, glad to help. As an admin you can create Organizations as follows: * select the project in question * click on Customers icon - * click on Add organization - * give the organzation a name and save it * click on the org which should be at the top and then Add customers to the org. Now the next thing you will…

A lot of questions here and generally best to have separate questions as needed. but... * it picks up where it left off. * unclear question. I assume "Pending Reason" is a custom field. If you want to enforce updating this field in a transition that is only for issue type = Bug. then a) you need a workflow specifically for…

i think it goes with the prettiest one. ;-)

Hmmm, not sure why you would you cross reference a "new" issue to an older issue but I'm sure you have your reasons. Regardless this will be a manual process. You will need to add the Trac# into the External Issue ID field once the new issue is raised and you realize there is a related issue in Trac.

I think so and I think I have already proposed a solution for this. When you export from Trac be sure to include the Trac issue number. Import to Jira and map the Trac issue id field to either the External Issue ID or a custom field (e.g. Trac#) you create. Make sure you expose the field on the view issue screen. you may…

I don't recall the External Issue ID and didn't immediately see it in my instance but that doesn't mean it isn't there. :-) What type of field is that (text, url, etc). What do you mean by "make references". When i read this it seems to tell me you want to make it a URL but you just stated you don't plan to use the field…

@José Carrascosa, what i have done in the past is to create a custom field in JIRA that can be use for import. If desired, you could make it a URL field and then using excel for import convert the Trac issue key to a URL. In this way the JIRA user can quickly access the Trac original. With that said, what data do you need…

John, I'm not sure what you mean by "categorization structure". If you are trying to leverage a previous tool as a template to create project templates, workflows, etc. then I don't know of any way to do this. However, if you are trying to simply import data into JSD then you can do that via the import function. Before…

@Gaurang Fichadia, it sounds like you have a rule started. Could you add it here so that we can review and provide possible changes?