Jack Brickey Expert

@Chris, yes that is the way it works by default unless you set it up to share w/in an Organization. Each Customer (user) has their own credentials. 

Customers do not have access to the JSD application so the suggestion only works for Agents or Collaborators. Voting is available if you have application access. Voting is not available to Customers.

@Az, You could certainly gather 'time spent in status' using plugins but IMO this would be horrible data to attempt to infer anything valuable. By valuable I mean actionable. If the dev team doesn't log time and do so in a dependable way then there isn't much you can do to assess velocity, etc. warning...the rest of this…

@Matthew Dillman, I beleive to do what you want based on your "linked issue" approach you will need a plugin like Scriptrunner or JTricks. However, consider a different cleaner (?) approach: * Create a Request Type for O365. If your customers are instructed and follow instructions to choose this for all their O365…

don't be in too big of a hurry. I'm on cloud and while there are things I really like about it I have switched back to the old UI. I do switch back and forth (thanks for that capability Atlassian!) at times to assist the Community and try things out but I find I am much faster on the old UI.

@Mark O_Neill, there should be no conflict if installed on the same server. That is the typical config. If you are seeing an issue then please elaborate. 

@oron hovav, Susan’s answer is accurate and what you want. You can either change the workflow so that the Closed status can be transitioned to from All other statuses and expose that transition leg to the portal or add individual transitions from all other statuses to Closed and expose. Note that your agents will have the…

Your question isn’t completely clear. What do you mean by have “that same account receive issue”? Are you wanting a certain group to be notified of changes or are you wanting a group to ‘own’ an issue? You can only have a single assignee of course. However, you could create a group, leave the issue unassigned and notify…

On the left you will find the magnifying glass. When you select it you will see the boards section and view all boards. Select that and you will see create board option. Note there is documentation for the new UI on Atlassian’s site. 

@Dean Holmes, this a a question that has been posed many times and there are answers out there but takes some digging. I will provide a quick summary of how I and many folks deal w/ this. * JSW is used for development just as you are today * JSD is used as a customer facing ticketing system * Tickets come in from customers…

if you google "Atlassian support" then it will lead you here. on that page click the "Contact" link top right.

I cannot say. That is a question for Atlassian and likely there is some reference on their site. You might wish to send an inquiry via their support page if you can't locate the info.

Atlassian acquired Trello in January of this year. You can find about pricing of Trello offering on their site.

@Sue Marmion, I am on cloud as well. You mention "none of the JSD fields will export" but I don't think that is really true or what you mean. Regarding the two specified fields: request types and organizations, they are exported but as you point out the data is less than ideal at best and unusable in reality. Organizations…

the details depend on your version of Jira and associated UI (new or old). But basically as follows: Issues > Search for Issues > Advanced project = xxx and fixVersion = x.y.z If the Fix Version spans projects then you can omit the project or include all projects.

You may wish to look at Time Sheet Reports addon. Too if you are only doing monthly I would consider export to excel and create different charts, etc

Look under permissions screen. You will want to ensure that your admin groups have the desired permissions. Can you place an image of what is there if nothing looks obvious?

@Papagiannopoulos_Georgios, there is a lot here to consume but let’s see if I can help. First it sounds like you may want two projects for the two major team functions. It isn't required to have two projects but it seems to make sense in your case. To be sure let’s dig in a bit here. If any of the below are true then a…

The issue type is a bit more than a label, especially where Epic is concerned but I won't go into those differences here but consider that you can customize all sorts of workflow behaviours based upon the issue type. You can read about them in the Atlassian documentation. So if you create a new issue for the project in…

How are you treating the relationship of Features and Epics? Are they one and the same or do features exist in epics or parts of features exist in epics or something else? Not familiar w/ the "parent" field. Is that a standard for custom field? For me features are often represented by one or more stories which may or may…

@Massimiliano Mariani, no. You can find cloud availability for addons in the Atlassian Marketplace. 

That is correct. You can’t dynamically label the swimlane. This desire was not clear in your original question. There may be a way to build a board that better meets your requirements but I’m not quite sure exactly what those requirements are. You may wish to consider quick filters for active versions. 

@Pieter van Biljon, I assume you key issue here is getting the comments? You may want to consider something I have done for “latest status”. I didn’t like having to comb thru comments to obtain the latest status so for certain projects I created a custom text field “Latest Status”. The assignee or project manager is…

agreed. I just wasn't clear what Mat's requirements/drivers were for groupings. if it is simply a JQL filter list then your suggestion is for sure the way to go. @Mat Pike, let us know if we can be of further assistance!

@Becks Vanstone, you can find this via the Workflows menu. project > Workflows > Add Workflow > Choose from Marketplace then in the search bar type "change" you will find "Change management for Jira Service Desk".

@Susan Hauth _Jira Queen_ is correct. Ha, she is always correct! ;-) @Mat Pike, one thing to consider is to create a custom field "SD Group" (for example) as a drop down list. Use a post function or maybe automation to set the group based upon issue type. Then use JQL to filter by group. It is a bit messy because you will…

@Brian Burke, that would be odd as it should be available by default. Please check the permissions scheme to ensure the admins have permission to create. project > Project settings > Permissions

@Mat Pike, when you say Groups is this a custom field or what? How are you achieving groupings?

You are limited to the native capabilities. 

You can edit the cards under Board settings and see if fix version/s is an option to add there. I’m not where I can check that at the moment.