Jack Brickey Expert

the column headers are not fields in Jira but rather simply titles. The fields associated with each column depends on the status mapping that you set up under board settings. 

cloud or server? When you add (invite) a Customer they receive an email that has a link for them to complete their account setup (password). You add customer via: Project > Customers > Add Customer and enter their email.

the two links default and neither can be changed w/o code change. What I did is simply to customize the portal and have the upper left be an image only. 

is he the owner of the board or an admin? Was he able to modify the quick filters for the board previously? Can he edit other aspects of the board settings?

looks like you can't select when simply right-clicking a card on the board. I recommend using the detail view or edit options as they both allow selection.

Click on magnifying glass > Recent Boards > View All Boards locate the board you want to make a copy of and click the ellipsis where you will find Copy.

Stephen, I'm thinking it may be time to open a support request w/ Atlassian. If the following query indicates that you only have one active sprint open yet when you create an issue you can choose between sprints then something is amiss w/ the 'ghost' sprint. sprint in openSprints()

@Patrik, how are you invoking the screen above?

@Shannon S, should SENs be shared in Community board? I assumed they should remain private.

JSD will not distinguish between issues and non-issues to ignore. You could consider tHess options: * change your reporting systems to send ‘everything’ is fine emails to a different address or * change your reporting systems such that the subject of the email has an existing JSD issue thereby having the ‘everything is…

Editorial... if you have one team you should have one Backlog. Having multiple backlogs creates a misrepresentation of the work that lies ahead and could lead to overbooking or favoritism to one Backlog over the other. If you are using scrum you want to plan sprints from all sources of requested features, defects, etc. 

I don’t use any plugin for adding user profile or contact info but do recall their are a couple in the marketplace. Just search for “custom profile” and you will find them. You can certainly add a custom field for contact number or email but I would prefer a profile solution personally. Regarding the Requestor field it…

@ssuhas91, I redacted your image so as not to share potential private info. If you log into the mail account that you setup via an email client, e.g. Outlook do you see the test emails in the inbox? Some other things to check: permissions - who is allowed to create issues? assume you can create issues from portal using the…

for JSD you need to be sure you are using the JSD email channel and not the Jira email handlers. go to Project > Project Settings > Email requests here is how it looks in Cloud, if on server your mileage may vary...

Maybe but for the Community to offer help we need more info. Please share: * details of what you have tried * images of your configuration * details of your testing that shows it isn't working

Note to all, I moved this from JSW to JSD thread where it belonged. @Ankit Patel, you may wish to open a question under Jira thread at this point if you have questions.

@Stephen Fitzgerald, as an FYI I have pulled the conversation back into the first answer in hopes of cleaning things up here a bit. So I'm puzzled by this for sure. If indeed the sprint is "complete". What should be the case is that the Sprint field should only display options for sprints that are not "Complete". This…

What do you mean by "request set-up" screen? I expect this is a permissions issue. go to project>project settings>permissions and ensure the group you are in (administrator, etc) has the necessary permissions for what you are trying to do.

Do you not want them to have an account or simply that they do not have an account at the time of the call in? If the latter then the Agent would add them as a Customer at the call in, open the issue (Agent is Reporter) and put the newly added user in as the "Requestor". If the former then you can either include the…

@Muhammet Ayal, im sorry but I’m unsure if I understand the question here. Are you asking if you can construct an automation rule that is shared between projects? If so, no that is not possible. Maybe an app add-on would give you this ability but unsure. 

@Stephen Fitzgerald, sorry for delay I have been rather tied up. I will try to have a look at this shortly and get back to you. 

Give them browse permissions. Example if you have the JIRA-users group then give them browse permissions. If you want the to be able to comment add that as well. It should be clear when you get to the permissions page. 

internal users can certainly can be provided full browse permissions. Customer cannot.

@Naomi Perez, welcome to the Community! So first let me ask a question. Are the products represented by components independently released each having their own version control. If so I would strongly recommend breaking each product into a separate project so you can track versions cleanly. If however, the components are…

your sprint 1 was never closed I expect so it will continue to show. find and close.

I could have sworn I one saw a word cloud gadget for Jira dashboard but I must have been dreaming. There are a couple Confluence add ons called TagCloud & TechTime Word Cloud but not sure that would work for you.

@Patrik, thanks for jogging my memory that I wanted to investigate this very thing. I have been meaning to look into flagging as I can see it would be useful. So it sounds like you have already gone in and Configured the Flagged field, correct? Once you do that if you expose the Flagged field on your view issue screen then…

you can search in the Marketplace and here is what I found w/ quick search.

First, are the sprints in the same project? If so is one of the sprints simply defined in the Backlog? This is often the case since you start loading the next sprint when another is active.

@Stephen Gordon, can you check your setting under project settings > customer notifications?