Jack Brickey Expert

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* click on the Jira icon in upper left * click on turn off for now

You simply need to do your estimation, time logging and remaining estimate updates on the sub-tasks. Have the stories sum up from sub-tasks. Stories should be defined such that they can be completed w/in a single sprint ideally. Stories and Tasks should be placed into a sprint which will result in your burn-down being…

@James DonFrancesco, glad I could help. Please accept the answer by clicking the checkmark as this will help others in the future. Regarding permissions, there are lots of threads on this out there. Easy to do thru Groups feature. For boards simply configure permissions via the General page and select a Group that you…

Oh wait a minute. I think you may be trying to configure the board that comes default under the project? If I'm now understanding correctly this cannot be done. Let me explain a few things... 1) When you create a project you will get a default board which cannot be configured. It is a basic board that let's you view, drag…

Unless something has changed recently, and it may have, this isn't natively possible. There are other lengthy threads in the Community on this topic. Here is one You can do via addon.

There are ways of doing this but determining the best method for you requires more info. Such as, is this an occasional thing you want to do or frequent? How much effort are you willing to put into it? etc. Let me provide my thoughts and see where it gets us but let me first state that the cleanest way is to use something…

We likely will need more info here in order to assist. Can you clone any issue in the RMD project? It appears the issue is with a custom field. Can you provide more info about this field? What type of field, value?

You are most welcome. Please accept answer by clicking on the check mark as it helps others find answers in the future. 

are you on cloud or server? when viewing the board do you have the ellipsis in upper right? If so do you have Board setting option? If so then once in there you should see where you can configure cards, columns, etc. If you are not seeing the above are you sure you are the owner of the board? Check this under the View all…

upper right click on profile pic

it will work. but I feel your pain. I switch back and forth between the two. some of the new UI is just getting comfortable with it but some operations are simply slower due to multiple clicks.

Cloud or server? Cloud = * Click the magnifying glass (search) * Find the sidebar section for Recent Boards and select View all boards * Click the Create board button in the view all boards screen * Once board is created you will be able to configure via ellipsis in upper right.

you certainly should be able to create a board and subsequently a sprint. Are you on Cloud or server? if on cloud an new UI do the following: * Click the magnifying glass (search) * Find the sidebar section for Recent Boards and select View all boards * Click the Create board button in the view all boards screen

@Ben Novack, it isn't initially intuitive. * Click the magnifying glass (search) * Find the sidebar section for Recent Boards and select View all boards * Click the Create board button in the view all boards screen

as long as the issue key is in the subject it will match and add the comment from the body of the email. So as long as the subject isn't edited you should be good.

@Jan Odvárka, sorry for late response. I was cleaning out my inbox and found this unread mail. Collaborators can't see the SLA it appears. Not sure why this would be a restriction but appears to be the case.

oh and you can disable the new experience simply by going to the main Jira page (click on the Jira icon upper left) and you will see Turn off for now in the sidebar.

moving conversation back to here... What I meant was are you on Server (self-hosted) or Cloud version of JSD? Regardless, make sure the user is an agent for the specific project. If you are on cloud you can look under people like below. Do you see the specific user listed as Service Desk Team under the project where the…

You can get to thru this URL changing the urcompany https://urcompany.atlassian.net/secure/admin/EditAnnouncementBanner!default.jspa Also, view and vote here if you like - https://jira.atlassian.com/browse/JRACLOUD-67563

The ".../portals" is the main landing page. Each project you add is signified by a number 1,2,3, etc. You likely new that bit. You can't do away with the main page and you can't disable the links that would take the user back to the main page at least natively. I don't have experience w/ any plugins but there are quite a…

Only Agents can 'work' on JSD issues (be assigned, transition, close, etc). You need to make the user in question an Agent. If you are an admin go into project > People, find the person and make them an agent. If you are on Server it may be slightly different 

Check your automation. I recall I needed/wanted a different behavior than what the default was. I changed such that a simple "Comment" did not result in transition if the status was "Waiting for support" while I did want for "Waiting for customer". This restricts the agent to use "Respond to customer" to transition. Here…

With cloud you can actually have two emails. Atlassian provides one project@urcompany.atlassian.net and you can define one of your own, e.g. helpdesk@urcompany.com. While I have not done so you should be able to assign each email to a different request type.

You can add a custom field. Unfortunately there isn’t a means to do this within the profile which there certainly should be. There are also addons that can do this. Check the Market place for “user profiles”.

glad it worked out. :-)

let's first check if they are "really gone" go into search for issues screen and in the search area select the project in question and execute the search. Depending on whether you are server or cloud and new or old UI you view may vary from below.

How are you trying to split them? Are you using Organizations feature?

yes. JSD is an application that can be installed on existing Jira server. Just go to Applications and add it.

There are a couple of references herein that explain how including one I just posted. In fact the Magnifying glass is the portal into many actions now including finding and deleting boards... magnifying glass - Boards - View all Boards then find the board and use eclipses.