Jack Brickey Expert

Have you tried clicking outside of the text field before dragging and dropping? Click on another non-text field.

@Katie Pyle, maybe have your admin chime in here and the Community can instruct him/her.

Cloud and server are diverging. Cloud has the new UI experience, introduced about 6mo back. There is not definitive date for server. For sure Atlassian will wait for it to play out fully in cloud.

@Angela Guarín, javascript but not advised really. Here is a similar thread.

Here is a good read that does a good job of explaining the process and methods. Let me know if it doesn't answer your questions. Certainly we can zero in on it. 

@Scott Barnard, you simply log your time. You should really never change your original estimate but certainly can change the remaining estimate as you begin logging time. Remaining estimate by default = Original - logged time. 

@Michelle M. Madison, what do you mean by "link". Projects aren't linked w/in Jira/JSD. Are you saying that you have multiple instances (installations) of Jira/JSD and you want them on a single instance? Are you on cloud or server? You mention you have one service desk setup but prior to projects being set up, however,…

@Ron Jacob, you cannot. Task operate at the same 'level' as stories. In fact every issue type w/ the exception of Epic and Sub-task are on equal terms. Consider all issue types other than Epic and Sub-task as 'tasks'.

you can certainly do it either way and delete the test projects afterwards if on same instance. IMO, if you simply want to play and get a feel for it first and don't want to retain any of your work I would do a new instance as it is cleaner. Once you decide to proceed then you can simply add JSD as an application to your…

yes. that is my understanding to date. i expect there are ways to spoof behind proxies but you really are changing the URL.

There are a number of existing thread in the community discussing this topic you may wish to read. Here is one to start with. 

Understood. I should have chosen your wording of “in pause”. When I read that it conveys a status to me and That would be my choice in lieu of grey-out. As Aron mentions below you could do with coding but you mention no coding desired in your response to Adrian. good luck and if you come up with a solution please add as an…

@Jira test 1, as Christian mentioned you should spend some time with the documentation. With that said here are a couple quick answers: * of course you can add new users * as for organizational reporting this is not natively available in JIRA. You might want to check the Marketplace for an addon e.g. organization pro *…

lots of data in the community already. you might want to start w/ this Article. You can also simply type in "best practices" in the search and filter thru the returned list.

There is a very old feature request for this here. Feel free to vote/watch it but given it has been open since 2009 I wouldn't expect it to change anytime soon.

There is no way to do this. If things are on hold and you want to visualize this then create a status "ON HOLD" or similar and add a column. Couple this w/ the card color (sidebar) if you like.

I'm confused why you would do this? Why not use jira.field.resolution.include?

@Tony Dials, might be a separate issue and this is a bit dated. Can you explain what you mean by "main issue screen"? Can you provide a full screenshot if it isn't obvious.

understood but I would contend this is a resolution not a status but that is of course subjective. If you want a CANCELLED status then simply edit the workflow and add that along with whatever transitions you want/need. Set the CANCELLED status to be of "done" category (green) and then on your boards you can include the…

you should certainly try this first before contacting support. I'm just suspicious of your current install given the info you shared.

@jenniferkvelez, i would refer you to contacting Atlassian Support for assistance.

ah, yes of course. that one will get you all the time when testing. I usually use my 'customer' account i have setup for testing but not this time. :-) I would recommend checking this as answered so others can find easily.

@[deleted], this should work. In fact I did a quick test and while i'm not 100% sure just yet it appears I reproduced the condition you are seeing. So, i'm going to take another look in a bit when i'm free. I do know that a couple weeks back JSD was experiencing issues w/ occasional SLAs not stopping when they should but…

@Nick Smetana, have a look at this thread which basically makes use of the jira.field.resolution.include function.

This is a duplicate of this thread. Closing this one down as it is misplaced under Jira/JSD.

@Csaba Schwarczinger, first it might be worth searching the Community for other threads on this topic as there are many going back to 2013 I think. Here you will find what others have done as 'work-arounds'. That aside, to Nic's point you might consider a scripting add-on, e.g. Scriptrunner or Power Scripts to name a…

@Artur Foxander, i would recommend checking the marketplace for options. Bulk Clone Basic is one possibility. I don't have any experience w/ it personally but might be worth a try for free and decide. Of course if you are on cloud then this won't work.

All customers have emails and passwords to access the portal. What do you want these customers to have access to that is different than that?

@Mike Upton, this question has been answered elsewhere. Yes it has changed, try the following... * click on magnifying glass search icon * under the Boards section click on View all boards * on this screen in top right you will find Create Board

@Antonio Bernal, I’m guessing you may not have admin privileges? If you do then you could consider adding a status to your workflow for cancelled. However, this doesn’t seem correct to me. If the items are in fact duplicates then you should close them with a Resolution of Duplicate. Why would you want to keep them in the…