Jack Brickey Expert

Could you share screen shots of the workflow in edit mode as well as where you see the discrepancy?

@Jay Pawar, as an FYI it is always best to start a new thread for separate questions and often a search will find the answer but not always. With that said, you can create a quick filter and use that to filter on statuses but not ordering. TBH, I never use the backlog to view the active sprint as I find it less useful than…

If you simply wish to not have the issues in that status shown on the board then leave the statues unmapped in the board settings column view. If you don’t want to have these statuses available in the workflow then edit the workflow and remove the statuses. 

Great. If this answered your need please consider accepting by clicke the check mark next to the votes icon. 

great. would you mind clicking the checkmark next to the votes at the top of this answer so it is closed out.

if on Cloud using the new UI you should see something like below on left sidebar. Click the magnifying glass and follow the rest of the steps above. If you are not on the cloud version then if memory serves you should be able to click on the Boards menu item and Manage all boards (or similar). In that screen you can click…

I suspect you did not Publish the draft. Please go to the workflow and see if it indicates draft.

@Radha Chhuttani, I don’t understand your question.

That depends on what permissions they are given. By default they have rights to be assigned, transition, comment on issues. They often are set up to perform some project admin functions, e.g. create queues, add users,request types, etc. again much of their permissions are configurable.

What do you mean by headers and having to reset? Can you provide an example?

@Mitchell Cardwell, there are going to be some limitations here you can't overcome possibly but let's try this... Board filter: project = CT and "Epic Link" is not EMPTY or (project = CT and issuetype = Epic and assignee = your.userid) be sure to replace "your.userid" Now set swimlanes to be based upon Epic. let's see…

@Patti Deschaine, so it sounds like you do not want the customer to have access to the portal. Can you elaborate on why, as that might help better provide input. Of course the customer does not have access to the JSD application, only the portal. While you can’t “turn the portal off” AFAIK, you could do the following: 1)…

@[deleted], there are two components to an answer here. The first deals with how to add these new fields and is easy to answer the second depends on what you mean by "support contract details", i.e. what are your ultimate requirements. Assuming you are a system admin you can add new custom fields: * Start Date - date…

archived? what status are they in and where does that status fit into your board configuration. I see issues struck-thru and if they are done and released they certainly should not be in the backlog view.

You could use Automation Lite for Jira for this, I think... trigger on issue created condition = jql of user in (vip group) action = set VIP field with that said I would approach more simply as follows: * create a vip group and add users * create queue based upon reporter being in vip group this would seem to address your…

can you provide a screenshot of your portal where you see only one as well as your "request types" screen?

@Tim_Merkt, we need more info to help you here. Can you tell us what "overcome by events" means? Do you define issues in that status to be 'terminated' or will you get to them later? does your workflow only have those two statuses? Can you share a screenshot of your board configuration for Columns?

In Kanban world (as it exists today) you are not going to be able to create another 'section' in the backlog. Scrum is obviously different and does allow you that level of planning by using multiple sprints in the backlog view. With Kanban if you want it on a single board then you could simply use a label, something like…

@Paul Fenton, if your goal is to share a filter you create with others you simply create the filter and edit the permissions to share with a group or even all logged in users. This will make the filter “available” to others. However, it does not automatically show in others list of filters. If others want that to happen…

I use Confluence for documentation and I often have a need to pull in a workflow. I also use draw.io to recreate the workflow. The unfortunate thing is that there is no macro in Confluence to import the actual workflow so the drawing, as with any documentation can become out of date. It would be great to have such a macro…

@Mitch Kent, I did something a few years back that was similar to what you are speaking of however ultimately I found it too cumbersome. Basically, I had a rather complex workflow with two main focuses and two boards. The first covered statuses that applied to the Product Management team and the second with Development.…

Try this... project = xxxx and (issuetype = Epic or "epic link" is not Empty)

Ok so it isn’t an @mention issue if no one is getting notifications even when assigned. Given that you received notifications prior to 15th then either something has changed with notifications in JIRA or in your IT spam filtering. Please use Jira‘s Notification Helper to assess if Jira is setup to send notifications when…

ok so then if Ed doesn't receive an email on that @mention comment then check if he receives an email on being assigned. if he does then it isn't a spam situation if he doesn't then we can look back at Jira config issue. Do you know if anyone is able to receive an @mention email?

ok. so when you begin typing the @mention does their name show up in the list? hit publish too soon... if their name does display and can be selected then it should work. Can you confirm whether or not updating the issue results in notifications to others, e.g. assignee/watcher in accordance w/ the notification scheme? If…

First thing to check --> are they part of the project? to test this see if their name comes up if you attempt to assign the issue to them. To @mention someone they need to have access to the project.

simply construct a query that results in all of the issues you want and ideally only those issues. Then do a bulk edit to set the status. e.g - project = abc AND "Epic Link" in (epic1, epic2, epic3, epic4) AND any-other-relavent condition

I see...you are on a 'starter' license for which Atlassian support isn't provided. :-( so you are stuck w/ us. :-) I will ping some other champions to see if they have any thoughts on this. I don't use IE and have never seen this error. The only think I can offer is the obvious which I assume you have exhausted: * use…

Rather than try to explain and mess it up because it can be confusing, I would refer you to this article. In there, at the top, you will see a link to another important first step. Now I'm assuming here that you are on Server and not Cloud and the links above are for Server 3.12. But you can easily adjust to get to the…

disabled users to not count toward your license. if they are that is a bug i expect.