Jack Brickey Expert

great. while it requires an addon it is a good solution for sure.

I don't believe you can do this OOTB if the Epic is a variable. You might consider scriptrunner or power scripts. Have a look at this article. maybe someone else has come up w/ an OOTB means.

I assume you logged into the mailbox and verified it was empty? Was this a newly created email for this purpose? Is it possible to have you IT group create a new email and retry?

I’m guessing “verified by” is a custom field as that isn’t familiar to me as a default field. Regardless, where did you change in the old UI? Have you looked in the view issue screen?

Agree that is the first step. Check the history and see if the time of sev change was not greater that time of creation +30m

The system handler is for JSW/Core. The project one is specific to JSD. JSD needs a unique email per project capability to meet the design-function intent of JSD. JSD does not leverage the system email handler.

@Roberto Silvestri, I’m not sure I understand the urgency given it seems to only occur with IE. However, you may consider opening a ticket with Atlassian support in parallel to seeking input from the Community.

In fact I just was trying that out yesterday and found the same. I tried looking for documentation briefly but no luck. However, I think it remains blank until you actually have versions "released". I need to play w/ it some more on other projects to understand what it does.

You might have a look at this thread

@nirit sade, have you checked the Atlassian Market place for QA addon. There are a number listed a couple free. On your import question there are details in the documentation and also quite a number of threads in the community that discuss this. Basically you use the import function and a CSV File that has been created by…

the gmail address must equate to a user (customer). if it is not it will not be processed. Try to add that gmail address as a customer and see if that works.

Try the following JQL filter. Navigate to the Issues/Search for Issues and in the advanced search view enter the following but edit the italics project to match your project name. project = abc and Resolution != unresolved when you get the results edit the columns displayed to include the fields you mentioned and want. You…

@Salama Abdelhakim, here is a thread that might help 

Likely you are on cloud and the new UI. There should be a “+” icon on the left sidebar under the magnifying glass. 

@Regis_Zanandrea, IMO this is different than @andrers2b. In Andre's case it is working as designed. it counts "full days" not partial days. In your case the number is well off. Please open a new questions w/ all of your details posted. This is a rather old thread.

The final cause is shown below. I have pulled it out of the comments so that we could check it as the solution so that others in the future might more easily find it. from Naveen: ...finally i could able to figure out why it was sending emails without any notification scheme set and when event is not fired, it was…

you have a couple of options... * Easy - change the system level default to something other than "high", e.g. medium * A bit more work - use automation to set the priority if the request comes in thru the email channel. I believe this is possible but have not done so myself.

Correct. I would be surprised if that issue ever gets implemented since it is a simple matter of creating a filter that equates to your queue (simply copy/paste) and then export. If this is a frequent task then save the filter.

This is not possible, at least as you describe. Let me explain further. Issues do not belong to boards so are not ‘controlled’ by the board itself. You have a few options here and you should pick the one that results in less work or meets you desires. * leave it as is and change the component afterwords. * Force the…

Your workflow shows as a draft. Please either publish or check the active workflow. 

this question has been discussed a few times in the community. Try this link to reference related threads. Here are some options: * There are some reports that provide various time analysis. Head over to Project/Reports and have a look. * Consider a time reporting addon from the marketplace. Here is a link to peruse. I use…

what defines a "customer"? if it is a specific user you could use automation. when issue created if reporter = user A then Customer = A etc. Of course if you have a lot of customers/users then this will become cumbersome to setup and maintain. If however, "customer" is a set of users based upon say the domain then you will…

@Naveen, you indicate you have turned "it" off but i'm not sure what "it" means. Maybe you could illustrate this w/ screenshots. At this point you haven't provided a screenshot so I can't assess if this is an obvious issue w/ notifications or not. That said I will simply assume that you have removed ALL notifications in…

Options: * Exclude “on hold”, I.e. leave it unmapped. Then have a dedicated board for “onhold” and map it into the “backlog”. When ready change the status to “Backlog” or what ever status you use for Backlog on the main board. * display status on cards in Backlog. Keep all “On Hold” at the bottom. * place all on hold…

by default notification exist unless you turn the off. By looking at the notifications for the project it will answer the obvious question. For example here is one I have:

can you share a screenshot of your notification scheme screen?

The best option for updates is to vote and watch the issues in the links above. 

@Sonja Schneider, i think the Community needs more details to assist. Are you using some test case/planning addon for Jira or are you somehow managing test cases natively in Jira. What defines a test execution?

@[deleted], JSD supports a single email not multiple. So you will need some manual intervention to route to a specific queue. You can create a Triage queue for new incoming requests and the team can then review and update such that they naturally fall into the proper queue. For example you could use Components or a custom…

@Peter Burch, can u share screenshot of your column config