Jack Brickey Expert

There are full APIs available and if you have programmers in your company developing all of the applications you mention it will be very easy to integrate them with Jira.

Could be a number of reasons. Have you checked the emails inbox by logging into it to see if the emails are there? It could be you have a password expiry on the account and it has expired but that is just a guess. You need to see if the emails are making it to the inbox first. 

Someone set up a filter and subscription. You need to find the filter and either delete it or edit the subscription and remove all or some recipients. 

please check your board filters. CMC > Board Settings > General > Filter Query. I suspect that yo have the CIA project included in the CMC board filter.

Again, this only applies if you are using the new UI on Cloud. Clicking Magnifying Glass should yield something like this.

I really am unsure but feel that it has to do with two similarly named components. Let's try a couple thing.... * Let's try adding the 906 component to another ticket temporarily. As you begin to type it out are you presented w/ a single selection or two? * Try replacing all of the 906 components on the set that has…

I tested that in my instance and did not see that occur. I'm on cloud so if you are on server maybe there is an actual bug but not sure. Might be time to reach out to Support

@[deleted], the drop down exists for server but not cloud. At least it used to be on Server so assume it is still there. :-)

@[deleted], if on cloud... click magnifying glass and under the Recent Boards click "view all boards"

@katie, I suspicious that you actually have two components of the same name. have you gone to the project components page and checked this?

The agents aren't licenses exactly. Rather they are permission schemes. So if you want you can remove a user's agent access and give another user access and then switch back. With that said I'm on cloud so if you are on server it may be different.

* not OOTB. There are addons you can look at for this. Look in the Marketplace. * you can add them manually or allow for self-signup. I suspect, since you are transitioning from another system you will want to add them manually. If you can get the emails into a CSV then you can copy and paste them into the add customer…

you can create a filter but I would need more info to fully suggest what that should look like. here is something to start you thinking... * go to Search issues screen and click Advanced * enter your JQL - something like this - project = abc ORDER by "Root Cause" you will need to fill in your project ID and replace "Root…

@Mo Omar, sorry i misread your response. Can you provide a screen shot of your assigned workflows for this project? Not the workflows themselves but the first screen that shows which workflows are assigned to which issue types.

If you want to keep the test tickets then you need to use the “move” function since they use a different workflow. You find the move via the ellipses in the upper right when viewing the individual issue. But if you just want them to disappear you can delete them assuming you have delete permissions. Again use ellipses. 

Consider using automation and a new status, say “start SLA”. Check if automation allows you to transition all new issues to the “start SLA” status each morning at whatever time meets your needs. If automation allows this then you simply start the SLA when an issue transitions into the “Start SLA” status. 

you need to take ownership of the boards. Shelby created the boards and is the owner. I recommend you simply create new boards using the same filter. if the filter is shared, which it should be, they you can simply create a new kanban using that filter. Or you can click "Edit Filter Query" and save the filter under a new…

you set permission to assign issues under Project > Settings > Permissions then update the "Assign Issues" under the Issue Permission. As you are on server it might be slightly different.

hmmm... are you on cloud or server? Are you working w/ Kanban boards you created or the default one that comes w/ the project? Here is a view of one of my kanban boards General view and I'm certainly on the new UI. Now are a system admin or the board creator? Can you share an image of what you see?

Hi Carolyn! I plan to have leather handles and a leather strap w/ a snap closure. I may place some leather inside as well. I will post when I complete it. I just need some cycles to get back out in the shop.

@Rachel Southard, I may be missing something in the details here so please let me k ow if my answer is in sufficient. Each Kanban board is independent of others and as such you control the shares of each independently. Simply go to Board settings > General and edit the Shares. 

For that project I used Epox-it 80. I've had good luck on smaller pours but this one was a bit cloudy. I think I will have to have to move up a few notches on the epoxy quality but don't want to do that until I get my playing out of the way. Too, I really need a vacuum to be successful on these projects.

Another wood worker here. My current project is a wood and leather laptop case for my wife. I'm also playing w/ wood and epoxy but I haven't quite hit the right recipe.

there are other threads on this in the Community. You have limited capabilities w/o an addon. cloud - https://confluence.atlassian.com/get-started-with-jira-service-desk/customize-your-service-desk-channels-917968325.html server…

because they give you an "atlassian" one for each new project but they realize you may want to use a more personalized email, e.g. helpdesk@yourcompany.com.

@Mo Omar, what statuses are mapped to your columns for the board? Your board filter looks correct. Could you paste that filter into the advanced search issues screen and see what appears?

my bad. that is a custom field that I created long ago and had forgotten. So forget that. :-( You will need to define the customer(s) names. I don't know of any other method at this point. Though you know, if all you want is the customer who reported this issue to approve you could simply transition to "Waiting for…

@Julien Femia, i haven't set up any Agility project so take the following w/ that in mind. I should have stated that the default boards that now are present on most projects are too limiting so I always 'replace' w/ a Kanban/Scrum board. * I can't configure the board like I can w/ Kanban/Scrum * lacks swimlanes * lacks…

if you want the Requestor to approve then update the WF and choose Requestor for the appropriate status. If you need a customer other than the requestor then you need to add the specific name(s) to the custom field.

@Ben_Andrews, did you view the links that Yogesh provided? You should be able to do the following: * define a custom field to capture the approvers, e.g. "Customer Approvers" * Configure the field and add in the customer's name that needs to approve * update the workflow to require the approval via the custom field.