Jack Brickey Expert

@csuc, unsure if i'm following or not but customers must log into the portal to be able to access the KB articles. Anonymously just allows non-Confluence users to access content.

@Nick Brook did you try automation lite (free)?

you might try using Automation Lite for Jira. I haven't tried it for this but worth a shot. 

if the user is entering a comment in the comment field on the close screen and still getting that error then that is odd. What other fields are they presented w/ on that screen and are they filling them in as well? It could be that the admin that set up the workflow used the wrong text for another field. Unlikely but…

understood. The challenge is to get this to occur dynamically for the assignee. If you have a small fixed group of assignees then you can simply have it go out to all. I realize this is less than ideal but can work. Without an addon you are limited to this method.

are you using cloud or server? You can always standup a new instance as a trial or pay $10/mo for up to 10 users. Server used to provide a development instance w/ purchased but unsure if that is still the case TBH.

So you are using Agility projects rather than Software w/ Scrum/Kanban boards? I haven't used the Agility for any project but have played w/ a test project briefly and found them too limiting for my needs and as they are beta they continue to change. With a scrum board you can use velocity reports, burndown and burnup…

@Jorge Anschutz, you can look at an addon like Enriched Profiles.

Yes. there are a couple of approaches. * simple but less slick - create a filter that checks for issues last updated more then 4hrs/1d. Set up a subscription to run the filter say every 4hrs or daily. Recipients are static, i.e. it doesn't analyze the assignee and only send to them. * a bit more involved but slicker - use…

Agility is very much a beta product so I expect the documentation may not be current. I don't use Agility as it is simply too limiting IMO and it seems to be changing too much for my liking. I see no way of configuring what you want based upon my quick look.

you can delete boards from the View all boards screen. * click magnifying glass * click View all boards under Recent boards * find board and click ellipses

ok. but what did the Notification Helper say?

@L Stotz, unsure if this is a new question or what. If so you should create a new thread. Not aware of a 'Time to response' SLA. There is a "Time to first response" calculated value in Jira. There is a "Time to resolution" SLA that is a count down timer that can go negative (red) if breached.

You cannot change it but it is a simple matter of creating a new Kanban board using the very same filter used for the Sprint. Once you get it all set up the way you want just delete the Scrum board.

Concur w/ Alec. I would not create two instances. Each project you define can have it's own email channel, queues, etc.

the first thing to check is what the Notification Helper says. Select an issue for which you feel she should be receiving a notification and select Admin > Notification Helper. 

@Nic Brough -Adaptavist-, I certainly understand the second never but why do you suggest the first? It seems to me that in some scenarios you want to require the user to select a resolution when closing an issue. Is it because once mandatory in the field config it is mandatory for all possibly? And the alternative approach…

yes Current should = Remaining though i haven't used it myself.

oops...i forgot we were talking about JSD. the offered addon is for JSW.

you can have a look at this. i have not experience w/ it.

@[deleted], have you looked at the Workload pie chart under Reports for the project in question?

JSD allows the definition of a two level cascading list but not three.

unfortunately this is not supported at this time. 

@Heather Duncan, if you have more than a handful of closed issues then you likely will want to bulk change them rather than reopen and close again setting the resolution at that time. To do this you can consider adding a transition from Closed back to Closed. You will also want to add a post function to set the resolution…

Good to hear @Nick Eden. I also find the interface offered by JSD to be much more friendly than most ERP systems which helps. I find most ERP systems to be long-in-the-tooth and overly cumbersome to use.

edited to remove SEN as this is a public forum.

your best option (or an option) is a bookmark on your browsers Favorite bar.

@[deleted], the definitions are conveyed in the link so thanks for that. Category/Type/Item are simply words but the link conveys what you are looking for I gather. Reviewing that data convinces me that you can easily achieve your goals in JSD. While there are other ways to accomplish, if it were me I would likely do the…

Warning: I wouldn't implement the following w/o some careful consideration as it can be messy and, over time, could break due to future changes. You could do the following: * define a 'pause' status, call it something like "Bulk On Hold" * place this status into all necessary workflows * in your SLAs declare "Bulk On Hold"…

I guess I need your definitions for CTI before I can answer completely. That said, JSD offers a number of default fields and as many custom fields as you want. Default examples that likely apply: * Issuetype * Request Type * Summary * Priority * etc.