Jack Brickey Expert

with Kanban the Backlog column will not show on the Kanban board. It basically moves the "To Do" to the Backlog board for planning purposes similar to Scrum. You move items from backlog to selected for development and then when moved to in progress they disappear from the backlog and are solely shown on the kanban.

@Katarzyna this is only for Server correct? @Sara Nicholson can you confirm if you are on Server or Cloud?

I would recommend simply using queues and leave the Triage Queue to equate to unassigned. In this manner all agents are responsible to review this queue and keep it empty. Variant: if your use case is such that you need multiple Triages Queues then you can use components or a custom field that is filled in when creating…

Certainly happy to assist for sure. My best advice for learning the basics of administration for any of the apps would be to stand up a trial instance and walk thru the basic getting started guide. For JSD you can find the cloud version here. You can stand up a trial in cloud literally in minutes. Then it is a 'simple'…

Many related requests one specific request - JSDCLOUD-4580 please review/vote/watch

Not a direct answer but here are my thoughts FWIW. Not sure about SQL but you can't get there via JQL AFAIK. The previous issue key will be stored in the history and you might consider writing a listener for moves and storing the old key in a custom field. Then you can search for not empty on that field. You can also…

The only precaution I will offer here is that relying on the resolution = unresolved requires that your workflows force resolution to be set when the issue is DONE. This happens more often than you might think because the default workflows historically have not required this. In fact I have a couple projects I have been…

Anytime. At the risk of being redundant an overly obvious - i always try to avoid very specific filters for boards as they tend to break over time. in this case including components in the filter will require that you consider updating the board's filter each time a component is added to your project(s).

relationship is as follows: Epics Story or Task sub-task In other words stories and tasks are equal. you don't have tasks under stories. You could, as you mentioned, link tasks to stories. However, I recommend you not do this or be careful w/ this as it may not give you the results you want when working in boards, etc.

Every status other than WFC will be owned by the agent(s) servicing the issue. The assignee will always be an agent and the reporter is alost always the customer. the customer.

@Christine Ritchie, took a quick look and I think you can accomplish using the free version of Automation for Jira Lite. I'm on cloud and here is what I came up with. As you will see you will want to make changes to match your workflow. There are many other things you can do as part of the automation as well, e.g. set…

AFAIK there is no event fired when the release is declared. However, you may be able to use automation to accomplish your goal. Are you using Kanban Release button? The only thing that I’m aware of that happens when this is done is to set the Fix Version field. So I’m wondering if Jira automation has a condition to trigger…

Or if easier you can exclude the components you don’t want ...component not in(). Whichever method requires less typing and survives long term when new components are added. 

you would need to reach out to Atlassian Support to request that.

@Isaac Chua, the answer depends on what you mean by “instance. The two possibilities are below. two physical Jira installations - the actual sowftware is different. Atlassian doesn’t update all instances at the same time. one instance but two projects - one project was setup under version version A and later a new project…

If the users are licensed in the instance that serves them then yes. Go to the system admin area and User Management and those users will have access when logged in. The key is this, if they login to the instance of Jira where filters exist then they will be able to see the associated issues. Two companies would rarely if…

Only if they are licensed users of the application. It does not include Customers as they are not licensed users.

* sipping a hatch or jalapeno margarita anywhere that is good and cold * hopping around downtown looking for music and darts * catching a move at the Alamo or Movie House I do like floating down the Comal or Guadalupe but it can get crowded w/ crazies at times. :-)

TBH I don't know what the official answer is for support during evaluation but would assume that indeed they provide normal support during the eval. To me this makes sense as when first trying any new product companies support you during your buying decision. They used to provide support for starter licenses a year or two…

@[deleted], welcome to the community. If you have a starter license (10 users) then indeed you are limited to the community which is by-in-large made up of users like yourself. However, don't let that concern you as there are some really knowledgable and helpful folks here. If you have a question just search in the…

You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question.

Unfortunately OOTB Jira does not allow you to search for issues w/ or w/o links. I really wish they would add this. You can consider an add on like Scriptrunner as it has a well used function for haslinks()

because you are on a starter license I assume?

great! if you have any questions when setting this up please first search the community as many answers are already there. if you don't find what you want open a new question.

ah ok. so really we aren't talking about SLAs at all but rather a report. You can easily create a new report and select the series you want. For example a common one I use is Created vs. Resolved which has two series (created and resolved). if you want to see just open for a given period then you could use created for the…

I'm not sure I follow. The SLA is a countdown timer that starts upon creation and if the issue fails to be resolved by the time prescribed by the SLA then it goes negative/red. Regardless, you can't perform arithmetic operations w/ in JSD but maybe there is a solution to meet your needs if I understand the end goal.

Ah ok. now I understand. You are referring to the autofill text. So I suspect this is per design and suggest that if you wish to make a suggestion to change it you do so directly with Atlassian Support.

Ok so I suspect it has to do w/ being on different VMs but I don't work in that world so can't say for sure. Question - do you actually even see "Create linked issue" option on your more drop down? Also, what version are you on? It appears that this was added to server w/ 3.10 maybe. BTW...i have pinged other champions…

@Anthony Murdoch, welcome to the community. Glad you figured it out. This was my suspicion and I was going to ask if you could manually make the transition occur. There is a log that you can look at but I don't think it would give you any more details in the case TBH. In this case given all conditions passed (green…

If issues have to be done in a certain order then you are going to have to either hand them out one at a time or educate the team on how to choose the right one. You can consider using ranking as the guide such that the assignee always take the next one on the top. You could consider creating swim lanes based on a label or…