Jack Brickey Expert

@Nafisa_Latif, welcome to the community. First, to be clear this is a forum of users like yourself so we can’t fix anything here. If you feel ther is a bug or want to suggest an enhancement now or in the future please contact Atlassian Support. Now regarding your comment here I’m a bit confused as to what you are…

@Julien Femia, my comment is based off partly on my own experience as well as that of others I have come across here in the Community. I have provided some feedback to another Atlassian in an earlier thread. Here are a couple of points: * let me preference that I do not actively use Agility projects. I’m really not sure…

You should consider using automation for this. The other options is to simply use queues based upon the request type. This works well if you have a group of folks that need to process a certain request type.

yes but i guess i'm confused. If the board isn't shared w/ anyone at all then who can see it in the first place? If it is shared someone must have an idea of what it is used for and could adequately create a new board to meet the needs. Basically, just start over. Talk to the audience of the board and see what they need.

or just recreate the board....and make it shared.

@Alok Bhargava, if you are on cloud already for Jira/Confluence then you simply want to go to the system admin area, assuming you are an admin, and click on Applications. If JSD has been enabled you will find it there. Once it is installed on your instance you are good to go and you simply need to create a new project and…

it should be - https://urcompany.atlassian.net replace urcompany with the company name you provided during setup

@Alok Bhargava, did you go with Server or Cloud? If server then you should have clicked a Download button and if it succeeds it will be in your default download folder. Or should be. If not try again. If cloud there is no download you just access via the URL that is created.

Cloud or Server? Below is what you should see or similar when you click on the ellipses in the top right when viewing the issue. This is from Cloud so if on Server it may be a bit different but it will be close.

Welcome John! Be sure to leverage the Community when you have questions. It is a very active forum with lots of knowledgable folks.

@Sneha Sasikumar, in my opinion you can stand up a cloud version of Jira in 2-3 days to sufficiently demo a POC. You should be able to achieve 90-95% w/o help by following this guideline - Getting Started w/ Jira. In the end you may elect to go w/ Server for many reasons and it will look a bit different, but for a POC…

Love this site! I stumbled upon this a couple of years back. Today I click on roots rock and hear John Hiatt, one of my all time favs! Clicked on Discofox....well just because its discofox- duh!... and heard Jurgen Peter - "Mary Jane Alpen Party Music". Still have tears in my eyes from laughing. Thanks for the…

It sounds as though you are trying to specify an order of issues to be worked? Is that the UC? Or something else? The only way to control this would be manually by only allowing certain individuals to assign issues.

First, to be clear you must have the JSW application installed/licensed. It isn’t included with JSD. Second, you need to ensure that the agents in JSD have permissions in the JSW projects they are to create links to. once you have verified both of these please advise where you are stuck. 

Only if you give them direct access to Jira, I.e. make them a user in Jira. You could consider providing a snapshot to a customer via export to pdf (addon req). This pdf could be emailed or made available online via customer web page. Of course this is static but could be automated to update. 

Matthew, welcome to the Community. Each task can only have one Assignee at a time. You have a couple of options to consider: * Use sub-tasks - you could use the main task for developing and a sub-task for testing or you could use a sub-task for each. you assign the sub-task to the appropriate person * Pass the baton - you…

@Jason Sweet, the Approval variable is not available in Cloud. TBH, not sure why or if it will eventually be added. There is a product suggestion to add to cloud - JSDCLOUD-4349

that would be a nice feature for sure. I can see a number of UCs, e.g. place new 'un-vetted/ranked' issues in the bottom section. This allows product managers to then vet and drag to the right place in the backlog that is ready for sprints.

You can set up public sign up such that the first time a new user sends an email their account is automatically created. You cannot however restrict by domain. this is done via - project > Project settings > Customer Permissions and select “anyone can send a request...”

@Yvonne Henderson, welcome to the Community. You are correct that releasing doesn’t change the status. The only thing that really happens is to list all “done” issues under the Fix Version in question and sets the release date. Now with that said I’m unclear why you would release issues if they actually aren’t moved to…

those confounded Agility projects. ;-)

@sw engineer, i'm happy to try to assist for free. Could you present the question(s) you are struggling with under the new UI?

moved the conversation from another thread to this thread... So now I believe I understand your situation to be the following: Today you use JSD w/ SLAs. Some of the JSD issues require effort from say Development who use JSW. So, in order to keep the focus on the JSD SLA you want to ensure the JSW users are also "on the…

but he is on cloud. :-( there is another thread on this w/ Diogo as well. I have copied my recent communication into an answer on this thread.

So now I believe I understand your situation to be the following: Today you use JSD w/ SLAs. Some of the JSD issues require effort from say Development who use JSW. So, in order to keep the focus on the JSD SLA you want to ensure the JSW users are also "on the clock" by implementing some form of SLA on their assigned…

@Diogo_Barbosa, welcome to the community. It seems you are simply asking how to configure SLAs in JSW. In other words, there is not a JSD question here am I correct? If so, ideally this would have been a new post tagged under JSW. If not please tell me how JSD fits into your question here. With that said you might consider…

Thanks Erika! I thought this may be the case.

The reporting email must be a user which can happen automatically if you set JSD up to allow public sign up. If you want the “200” users to appear as one (not a good idea IMO) you cold set up an email forwarder. The 200 would email the proxy email and then emails received would be forwarded to the JSD project email…

@[deleted], I was thinking more on this and to be honest it makes no sense that the board would grow unbounded. Maybe ther is some time period that auto removes old Done issues. I’m going to reach out to Atlassian contacts on this and see if they can clarify.

Let me first stated that I only have used Agility for testing and answering questions in the Community. With that said, I'm not sure this is even possible w/ Agility projects. At least I cannot find any option to configure this. Now there is the ability to "Add rules" but, at least in my case there is only one option -…