Jack Brickey Expert

@Michael Beaird, welcome to the Community. Creating a linked issue is not the same a cloning an issue. Creating a linked issue is intended to copy over only the key fields (summary, description, etc) which does not include the comments. Moreover if the Create linked issue was designed to do this it would not 'keep' up w/…

@Thomas Schlegel, I agree but was working from the premise we weren't talking about having different workflows. Any change made on one will accurately reflect on the other. Not entirely following your point here. Examples: Example 1: multiple statuses in a column: * A has three columns: To Do | In Progress, Test | Done…

@Isaac Chua, per your request I have broken out my comments here to convey the ultimate cause of the issue you experienced. The reason why one of your instances allows you to access Issue Types and the other does not is that Atlassian is rolling out Agility updates continually. Your instances are on two different version.…

you can easily add a new board that is not shared w/ anyone. then you can make it look like whatever you want w/o confusing others that would be using the original board.

ok. Agility is still in beta and they continue to add capabilities as customer (cloud) begin to try it out. You can read more about Agility boards here if interested.

@Ian Fischer, this looks like a Agility project. Can you confirm/refute?

You are most welcome. If it works for you be sure to click the checkmark above to accept solution as it helps others when they have a similar question.

go to the issue view for the issue in question, click on the Worklog tab and edit the entry.

don't understand your question. This gadget is (should be) available to add to a dashboard. At least it is in Cloud. It has nothing to do w/ agile or non-agile templates. You simply assign a filter or project to the Jira Issues Calendar gadget.

actually yes there is!!! I had forgotten about the Calendar gadget. I use this today to show issues by Created Date for my JSD project but a quick look shows you can display Due Date. Sorry for the earlier misdirection! Here is a view of the gadget.

If you are simply trying to hide done issues greater than 10d (for example), you don’t need another column to do this. Just add the time limit to the board’s filter, e.g. ..... AND resolutiondate >= -10d

You need to reach out to your Administrator.

If you want your issues to appear in a calendar you can look at the ICS Issue Caledar Sync addon assuming you are on server. Note, Ihave no experience with it. Alternatively, without and addon you can simply display a filtered list on a dashboard sorted by due date.

You can’t completely hide a selection without changing the underlying code. Of course you can control who has permission to access the dashboards.

Is the problem you are experiencing related to issue not displaying on boards or the inability to create issuetypes other than epics. If not let’s work on one at a time. It would be good if you could provide a screen shots of the column config for you board as a starter. Board Settings > Columns. Also provide a shot of…

can you provide a screenshot of your permissions for the project in question?

@Jesser, I assume by board you mean Kanban/Scrum board correct? And I assume your customers are actually users in your Jira instance. What you should be able to do is the following: * define a new user group, e.g. Customers and add any/all customers to this group and ensure they are not in other groups, e.g.…

create a customer field called say SLA and simply set it to met/breached everytime an issue is closed. then a simple JQL will give you all the pretty pictures on dashboards you want. :-)

have you considered a simplified WF where every status can transition to any other status, i.e. all? 

Unfortunately date compare in JSW is lacking. :-( I would consider an addon approach. You could look at Scriptrunner, powerscripts or possibly Automation for Jira Lite (free). I would look to mimic SLAs in JSD by creating a field called say SLA and every time an issue transitions to done/closed then compare the now-date to…

If you have all of there emails you can place into a CSV format then copy and paste into the add customer window. Alternatively, you can email them the url to the portal and have them login and create account or simply wait for them to open their first issue via email which will create the account if you enable creation of…

There are ways to simplify the process and I suggest you search the community as you will find answers. However, unless you schemes, workflows, permissions, etc. are very complex I would simply create new issues and either move issues or, if you have a lot of issues to move, export them to CSP and import into the new…

Sure. You could create a dashboard, filter(s), Kanban boards etc that included all projects if desired. However, you can use the built in project’s reports as they are limited to the current project. There likely are som good reporting addons as well.

I recommend you have separate projects for internal vs. external customers.

@Angus Buchanan, In the Community when an answer is accepted the answer is checked off as accepted. The Community is not the place where suggested enhancements or bugs are tracked to closure. If you wish to submit a suggestion you should go to the Atlassian site - https://jira.atlassian.com/projects 

You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question.

A board is nothing more than a graphical representation of the filter used to create it. So I would go to the Board settings and the General screen to copy the filter that exists and then go do a search with that filter and include the 'closed' component. For example: board filter > project = abc and component in (1, 2, 3)…

What do you mean by integrating JSD w/ your VoIP system? Does your current VoIP system integrate w/ another service desk application? If so what does it do exactly? For example, if your current VoIP system can send an email if say no one answers the call then you can direct that email to JSD's email channel. Now the level…

Certainly. Question for you - when you created the kanban and moved the To Do into backlog and navigate to the Backlog board what do you see at the top? There should be two 'sections': Selected for development (or similar) at the top and Backlog at the bottom. oops... i just saw your last sentence. In Progress equates to…

thumbs up. I have added "server" to the tag list.