Jack Brickey Expert

Well maybe after today it will soon be the newly announced Jira OPS? :-) In all seriousness, for me it has to be Jira simply because of the far reaching impact it has on our business. Many groups use it throughout the day to drive everything they do. We use it to measure our progress. We us it to release our products. We…

I highly recommend you click the Feedback button and share your thoughts directly. I will put in a good word for you here as well. ;-)

@Jonas Neuhaus, I suspect you are on cloud and you are speaking about the very new Issue Detail view? Assuming i'm on target there then I'm right in the trenches with you. I'm at Summit this week and am getting a blast of info on the changes that are being rolled out. With that said, I believe that it is 'gone' from the…

@Ian Terry, you might wish to start with Security at Atlassian. You may also be interested in looking at Access depending on your requirements. Access is an important initiative announced during this week's Summit.

@Seamus Largey, not sure I am catching your question correctly or not but you can access the view issue screen and add the fields you wish to see there. Navigate to project > project settings > screens and select the scheme for the issue type of interest and then edit the screen. At the bottom of the list you can add new…

Welcome to Barcelona Alexey! Had a nice touring day with Thomas, Alana and Mickey. Fun city to be sure. 

Indeed, looking forward to Community Day for sure! Had a great evening of tapas and vermouth last night and looking forward to some sight seeing today befor getting down to fun-business. 

@Adam Ploesch, welcome aboard. You add a customer to a project and then the should have access to a JSD portal. From that portal they can open and view requests. Now, you must set the project up and define the request types before they can open issues. Have you gone thru the Getting started guide in Atlassian documentation?

7th guest was a great game though very slow and a bit buggy at times. still pretty cool.

yep, sad i know. :-( I think @Monique vdB and @Community Manager keep me around because they need a senior citizen on the team. I stay out of desperation to hang on to my youth. But, hey I still play video games so there is that. LOL

zork is such a classic. one of my first and sadly yes I was finishing up HS when it came out. .....light a match

whichever one i'm currently playing??? ;-) I have had so many over the years: Nintendo NES - Commodore 64 - Nintendo 64 - Nintendo Cube - Wii - Xbox 360 - PS 4 - Switch I would have to say that the two most impressive for me was the NES as it was first and the Wii which really turned industry heads for good reason. With…

@Aaron Catt, I’m unsure of you goal here. When you add customers using their email it will create them as a “Customer” user type. Is there some reason you don’t want to add them as a user. For example maybe your goal is to not send the welcome email until you are ready to do so? If so, AFAIK, that is not possible. At least…

@Canal OFF Admin, what do you mean by "on a specific status"? I'm not following the question.

Awesome! You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question.

@Soni Belkin, welcome to the Community. If you are just wanting to see the recent issues at the top then you can sort your 'list' by issue key or created date. If you are using Queues then simply add "ORDER BY created DESC". If you wish to see the most recent updates then you can use this JQL - "ORDER BY updated DESC". if…

Moreover, "Hardware" would not make sense as a project type. I can see where you might conclude that. because there is a Software type but think of Software as "Development". I would use Software for your Hardware activities.

Are you on Cloud or server? What you need to do is to either add a Group or a Role (there may be one already for this, e.g. Developers that you could use), add users to the Group or Role and then give the Group or Role the Browse and Comment permissions.

You cannot export but you could recalculate within excel from the values that are exported.

In that case please research issue Security to see if it can meet your needs. A good source - Configuring Issue-level security. That link is for Cloud, if on Server then select the version in upper right corner of that article.

@Sergio, welcome to the community. I have not played w/ this TBH so can't provide you a proven answer on my part. What I would suggest is to review this article and if that doesn't help this thread. In the article it refers to how to configure the Comment Visibility options so surely would start there.

@Ken Roy, you control agent permission at the project level. If you were to configure your customers to projects, e.g. Customer org A is associated w/ Project A and Customer org B is associated w/ Project B then you could accomplish your goal. There may be other interesting configurations you could consider w/ Security but…

@Rosa M Fossi, AFAIK there is no way to add release statuses. I took a quick look and found the Release Board for Jira addon that looks like it might provide a solution. Have a look and see.

yes or the System Admin

please provide the following screenshots: * your published WF w/ "labels" displayed and highlight the transition you have changed * the issue view for one of the issues that have the Issuetype associated to the WF in question and highlight what you are seeing that is inconsistent w/ the WF

see if this article helps.

ok so to be clear here are you changing the Status (boxes) or the Transition (line between statuses)? to change the transition that ends up being a 'button' in the view issue screen you need to double-click the line (transition) and edit/save/publish.

I would definitely reach out to Atlassian and see if they could help w/ the financial side of things somehow. Worth a shot.

As Nic mentioned you must Publish the changes - Publicar rascunho

@Julie Fair, welcome to the community. I'm not quite following you here but expect we can get to the bottom of your question. What do you mean you could create one sprint and have it apply to all projects/boards? Sprints are unique to boards. Let me try to level us on some terminology as it might help. * Sprints are…