Jack Brickey Expert

Hi @Reb Bravo , have a look at examples-of-using-smart-values-with-dates >> Calculating-business-days . I think this would be the way to go.

hi @janely.melin , I wish there was an easy solution, e.g. email an Organization. There is an open suggestion for this - https://jira.atlassian.com/browse/JSDCLOUD-12965

It appears to me that there is a Workflow Validator on the Create transition for the project. Please go to project settings > workflows and edit the workflow associated with the Issuetype in question. In diagram mode click on the create transition and then in the pop up window select Validators. Check to see if a Validator…

Hi @T_ NISHIKAWA , ページの右上にある楕円をクリックし、ページ履歴を選択することで、以前のバージョンに戻すことができます。そこから目的のバージョンを見つけ、復元リンクをクリックします。

Hi @SysAdmin , there are a number of posts in the Community discussing this so you may wish to search to get various insights. I would suggest using Automation and as luck would have it there is an example rule in the Automation Template library as shown below.

Hi @Rebekka Heilmann _viadee_ , this has always been a missing component in JSM IMO. I know that another product I used had a better implementation for this by providing a "merge" feature. In fact there is an open issue (JSDCLOUD-4685 ) for this very thing. However, it is very old and as you will see in the last response…

Hi @Rilwan Ahmed , this issue seems to be referring to the info displayed in the Trash itself. If you are on standard or premium tier and have a moment, could you check to see if the audit log captures a page solution? I only have access to a free tear at the moment, so cannot verify.

For future readers here is an article about the audit log - view-the-audit-log 

Hi @青山 明 , I believe that the audit log under settings would provide this information. However, I note that you appear to be on the free plan in which case this feature is not available to you. You would need to upgrade to the standard or premium plan.

Hi @Vj , there are a number of approaches here. The Key concept understand is that boards are defined by filters. These filters are created using various issue field attributes. So if you want to containerize project activities so that you can manage them differently, such as kanban and scrum, then we need to leverage some…

Yes... I think you have it. The key take away here is that if external clients are not to be aware of anything about the actual existence of a ticket then they should not be CCed on the email used to create or comment on an issue in JSM. One caveat to mention, though, JSM supports both internal and public comments. So…

Indeed not easy but easier in Excel than within the Jira app I think.

Could you share the URL so that I am confident in what you are referring to here.

hi @Izabela , Certifique-se de que o repórter esteja definido para o nome do seu cliente e, mais importante, certifique-se de que o tipo de solicitação esteja definido.

You could reimport the issues to update the descriptions after first removing the "(:".

Hi @Rajeswari Saravanan , if the issue is that the user cannot log into your Jira instance it could be that an admin has deactivated the account. Please go to settings > user management > users and find the user using the search bar. You should be able to reactivate their account by clicking the ellipses to the right. If…

Are you referring to the email logs? There currently isn't a means of doing this. 

Portals are associated with JSM only.

Hi @Daniel Schillig , so in JSM an email is associated to a single "request type" which is associated to a single "issue type". Any email sent to that address will create an issue with the associated request type and issue type. There is no means of dynamically choosing the RT/IT using email handler. If this is already…

@Eli Devlin , I am not yet following. I don't understand what "moving from inbox to JSM" means. Are you saying that you have agents that have historically supported customers via email now moving to JSM? Further, are you saying that these agents have indicated the customers (reporter) should not be notified of updates to…

Hi @Eli Devlin , have you seen this article? problems-configuring-service-management-email-requests-mail-handler-with-a-shared-mailbox-using-basic-authentication 

You could create a new instance or simply delete all spaces and empty the trash. Read more here - delete-a-space 

In Company managed projects "Manage sprints" & "schedule issues" permissions control this. For details see this article - how-do-jira-permissions-work in Team managed projects please see this article - TMP-permissions

Hi @Roxi Stanciu , it appears that you want time reports by user. If this is the case you may find the following article of interest. Long story short ,natively this isn't something that jira handles. You would need to look at a third-party add-on app. This is outlined in the article explaining that an old gadget was…

Ik vraag me ook af of je in feite je standaardweergave verandert en niet de Filterweergave. Klik op Kolommen > Filter en breng een paar wijzigingen aan en zorg ervoor dat u het filter opslaat. Klik vervolgens op de taart om nieuwe wijzigingen onder Filter te verifiëren. Laat anderen controleren

Oh, en ja Systeem is gereserveerd voor Jira Admins. Misschien vindt u dit artikel nuttig - verander-de-weergave-van-zoekresultaten

Dus als de gebruiker op kolommen klikt en Filterweergave selecteert, wat zien ze dan? Ik vraag me af of ze, wanneer ze op een van de taartschijfjes klikken, in de weergave "Mijn standaard" staan. Het is al een tijdje geleden dat ik hiermee heb gespeeld.

Hi @Luuk Thuis , Probeer de volgende stappen: * Klik op je filter om de resultaten weer te geven * Klik op Kolommen en vervolgens op "Filter" waar u de tabbladen "Mijn standaarden, Filter en Systeem" ziet * Rangschik de kolommen naar wens en sla het filter op

Yes you can achieve using Automation. There are a number of posts in the community similar to your request. I encourage you to use the search bar to find examples. Depending on your specific situation and requirements I suspect you will incorporate an If/Else block that would check to see if the description is…

You could easily do this using automation. The basic structure would look like below. * trigger - issue created * condition - field condition, request type = "onboard new employees" * action - create sub-task with parent set to trigger issue