Jack Brickey Expert

Hi @Shiny Rajadurai , yes, you can have issues from multiple projects on a given sprint board. Could you please look at your board configuration and specifically the board filter defined under the general view and share it here? I suspect there is something about your board filter that might be somehow excluding these…

Once an issue is Done it will disappear from backlog. It should still appear on the Kanban/active sprint board.

not necessarily. If you navigate to the administration section and click on user management, you'll be able to find a list of all your users. You generally will see something like first name last name and then the users email. So the user name could be first name last name, or something different that is chosen at the time…

You chose "same issue type" in the Create issue action component which would equate to an Epic which can't have an Epic as a parent. Please change to Task or Story.

Можете ли вы выбрать "Редактировать" из многоточия и посмотреть на местоположение на экране "Общие"? Интересно, действительно ли сообщение об ошибке точно. Вы не можете создать доску без местоположения. Возможно, местоположение установлено в профиле пользователя. Если местоположение действительно пустое, то это может быть…

Are you, as an admin trying to edit the approvers? If so please see this article - set-up-a-pre-set-list-of-approvers . 

Hi @ЧапликВС , Если вы нажмете на панель поиска и выберете "Доски" внизу, появится ли там ваша доска? Если да, можете ли вы нажать на многоточия и удалить?

I expect you want to make the task's parent be the Epic rather than linking the task to the Epic. Is that not the desired result? Assuming it is desired here is an example.

@EHECATL Sistemas y Tecnología de México , Por favor, cree un ticket de soporte - https://support.atlassian.com/contact/#/ 

Hi @E R , are you creating a link between subtask and epic? When you create the subtask what parent is being associated? Can you share images of your rule? It may be that you need to refetch data after creating the subtask.

You cannot use Form fields in Automation unless you associate the form field to an actual custom field.

Hi @Yann Abou Jaoude , if you click n the ellipses for the custom field and select Context you can then creat a context for one or more projects? settings > issues > custom fields 

Hi @Aston Kirsten Botes , this can be a little bit complicated depending on exactly your conditions, and I think you need to carefully understand when you want this to happen, and ensure that the proper conditions are in place such that you only do this action when desired. I will leave those details to you to figure out.…

Those fields that are not associated to a custom field do not have a custom field ID to the best of my knowledge. What exactly are you trying to do by accessing the ID?

Hi @Maciej Dziemidowicz , if this is an actual custom field, found under settings/issues/custom fields. Then you can select the field in the aforementioned screen and the resulting screen URL will illustrate the custom field ID at the very end. For example,...…

No, The initial status is used for your backlog. If you wish to have a status, call backlog and make that your initial status you could certainly do that although that is not common. here is some interesting reading material you might find useful- https://www.atlassian.com/agile/scrum 

I would probably go with a CSV export/import approach. * create a filter that presents the results of all issues that you wish to move * Export those issues, ensuring that you have all the necessary fields that you wish to import * edit your CSV in excel changing the values of this custom field you speak of to the desired…

Hi @Jakeer , you cannot create a custom report under the Reports screen. What you can do is create a dashboard that should allow you to achieve the goals you have presented here.

as we move forward with this discussion, could you please provide the following information: * team managed or company managed project (TMP OR CMP) * is this a software project or a business project? * Are you using scrum or kanban? * If this is a CMP please provide the underlying board filter which can be found under the…

Hi @Kevin Cornuot , can you tell me if this is a team managed project (lower left corner). I am guessing that it may be. With that said issues in your initial status upon creation will default to your backlog. For instance, let's say that you have to do, in progress, and done as your statuses. In that example as issues are…

Hi @Oluwaseun Adedeji , the image is not representative of a request type nor an issue type. That image refers to what is called work categories. In this case the word category is a post incident review. I am not sure what you mean by edit the approval from the portal. Going back to your original question and post. Have…

Hi @Ste404 , the following JQL will check if the reporter is a member of a group. reporter in membersOf("my group") replace my group with your group name

In your first image should you not be typing "subtask" or whatever your subtask name is.

And if my assumption pans out, you could create an entirely new workflow and create the transitions in the order in which you wish them to appear. Once that workflow is created, you can associate it to the issue type replacing the existing one.

I am not sure about what creates the order, but I suspect it is based on the order of creation. You could test that by creating a temporary transition and see if it shows up at the bottom.

Hi @Lakshmi Kumari , so you posted this question in Jira Service Management but asked about Jira. I am going to assume you mean JSM and for that I would refer you here - what-are-the-differences-in-classic-and-next-gen-approvals . You can navigate to the appropriate docs from that page.

Yes indeed! Thanks for keeping things accurate @Bill Sheboy . So I guess it would be... Due date equals {{issue.Start date.plusBusinessDays(issue.story points)}}

It may be the 1 SP ends up translating to 1 second. if that is the case and you want one story points equal one day you would have to multiply story point by 86,400. 

Hi @Vineet.Kotian , so you are equating story points to time, 1 SP = 1 day? That is unusual. Story points generally convey a level of size/complexity. If you want time based estimates why not use Original estimate? with that said let's try to get your rule working. Ike unsure how SP will be translate TBH. you mentioned you…

actually, I just was doing some testing on this as I had my doubts. Indeed you cannot add any fields to the customers detailed issue view. This request currently remains open - https://jira.atlassian.com/browse/JSDCLOUD-4328 Sorry for misleading you earlier.