Jack Brickey Expert

@David Gage, to be clear are you trying to change the "issuetype" or the "request type". I'm reading both terms in this thread and as a result I think I have been mixing my answer. :-( I think you are trying to change the issuetype but for example in your automation screen shot (Tuesday) you are referencing the "request…

@Angela Boston, have you attempted updating the created date via import? I think it would be a relatively easy task to test out. I'm guessing that it will update the field but unsure if the SLA would be recalculated. I would be interested in your results.

@Steven Rho, welcome to the community. You mention you have the ranked by Priority. However, I expect you have them ranked by dragging and dropping in that order and are using Jira ranking system. What I mean here is that while they display as by priority because that is the characteristic you used for ranking them but…

I haven't tried this but I would not expect there is anyway to do this as it is keying on "Resolved" issues. My question is why would you have resolved issues in any column other than the last?

Hi @Sanjar Hakimi welcome to the Community. The sprint report reflects a snapshot at the time of the sprint close. AFAIK there is no way to accomplish your goal. Here is an old thread that is similar.

i can't think of a way to do this natively. If it is infrequent then maybe creating a filter, exporting and doing in excel. if you want real-time and frequent results then I would peruse the Marketplace.

@Maciej Wojcieszak, welcome to the Community. I'm not really following your here. Are you asking if you can create a report that shows you how issue count by issue type, e.g. Epic = 22 Story = 323 Task = 122 sub-task = 567 or am I off base here?

@Alvaro Torrez, I assume you have an “agent” or similar license to JSD and not a “customer”. Assuming so you need to have a look at project > project settings > Notifications and ensure you fall into one of the roles/groups that get notified. You will need admin access to investigate this.

By Jira Enterprise do you refer to Server? There has been no mention of this. I would recommend using the feedback link in you instance to indicate you interest. I’m sure it will be a topic of discussion at Summit. Having said that Roadmap is a product of Next-gen only today and I would not expect NG to become part of…

is there any common theme for these issues, e.g. field value, text string, etc.? If so they you can simply include that into a query and then use Bulk edit. Maybe they are contiguous, e.g. CCU-52000 to CCU52500?

you are most welcome Amber. 

:-) ok so now back to your issue. can you do a screen shot where you would expect to see comments? It may be that you are seeing the new Jira issue view and you have Jira Labs enabled (click on you avatar bottom left and settings and see if it is selected). Or it may be something else.

is this an open (public) service desk, i.e. do you wish me to join your instance? Keep in mind this is a public forum so anyone that happens across this thread could do so. If that is not your intention then we should edit this thread and remove your links.

@Atsuko Bolinguit, welcome to the community. I assume you mean you have a custom field called "Locations" and you want to be able to filter your reports based upon this. Is that the case? Assuming so, In JSD you can create new reports and add a series that considers the custom field.

@Amber Stokes, I'm a bit confused by your question. You have posted under Jira Service Desk yet you mention scrum boards. Maybe you meant to post under Jira Software? I'm also not sure what I am looking at in the screenshot you provided. What screen is that from? 

have a look at this app - slack-jira-integration for cloud or this one - slack-connector-for-jira-server if on server. note: i do not currently use either so only offering as a suggestion to try

let me back up here and ensure I know what your goal is. What exactly do you want to happen regarding welcome emails? 

@Michele Whitman, adding to the good input from others here and given that you are new to Jira I would also recommend this article - Permissions Overview

Day 20: It was good reading thru the book recommendations again and I updated it w/ recent reads.

I recently downloaded and consumed a free four book set (David Wolf Mystery Thriller 4-book series about a sheriff in the mountains of Colorado). It was free on Amazon, was looking to try a new author, wanted something light and, well it was free. Overall I enjoyed it but there were aspects that I disliked. That said I did…

Hi Kjell! Best of luck running the AUG in the new year. Cheers, Merry Christmas, & Happy New Year

@Christian Sprajc, noticed you recent update which brought me back here. In Cloud on on the main Automation screen where all rules are listed you can change the project default. I would assume but unsure if Server is similar. I expect there is some form of ‘system’ user that you could use or you could choose an existing…

You will need an add on app to capture user profile data. Check the Marketplace for options which will vary depending on whether you go with Cloud or Server JSD. If you do a bit of searching in the community you will find suggestions from folks based upon their experience.

If you have an old (beta) NG project I expect that you cannot. While I can’t say for sure without seeing your instance I do know that very early project under NG cannot be updated. I had one that I deleted. If you believe this is your situation I would look to move your issues to a new NG project.

If you want a specific status change you will need an add on app. I use Automation for Jira but there are others for sure. If you want to notify for any status change you have that natively.

sort of. not imported but if you have a comma-separate list of customer emails then simply copy and paste into the Add customer input box.

@Dan Evans, I don't want to judge your approach TBH as I don't really have all the data that drove you to this. With that being said, I would likely look at this approach: * Stick w/ one project (unless there is a reason to have multiple, e.g. your dealing w/ multiple products) * leverage Components for each 'team' rather…

got it. I have a bunch of very old wormy-chestnut. I'm going to bring you some to Summit. :-)

no real impact. you can always change the start date as well if you forget to start it. What I have traditionally done is to hold my sprint review and sprint kickoff in the same meeting. So I close the current sprint, discuss the next sprint and click start at the end of the meeting. That said, there are times we are ready…

@Brandon Duarte, so if i understand apparently every new bug gets this template added to it? I'm assuming that the admin, based upon request from someone, has incorporated this via some add on app. Maybe this was in fact you? In any event I'm guessing that you need to rethink when it is added for new tickets, i.e. under…