Jack Brickey Expert

I would suggest providing feedback to Atlassian directly via the Give feedback link hidden under your profile avatar (bottom left). Also you can watch the public roadmap

oh for shame @Andy - PTC Redundant! how could you??? :-)

@Mirek, Ha... that's cheating. ;-)

uh oh...we are taking this thread to a whole new level of activity now that we are sharing pet photos. ;-)

please share the following so I can assist further: * cloud or server instance? * is it your Customers, agents or both that are not receiving notifications? * when (what actions) do you want notifications and more importantly when do you not want them? * screenshots of both Customer Notifications and Notifications for the…

@David Borden, welcome to the Community. You configure who gets notifications in two places for JSD: * Customer: project > project settings > customer notifications * Agents and other JSD licensed users: project > project settings > notifications You may wish to consume this article - configuring-service-desk-notifications

understood. are you saying it was like that until just recently? that would be odd because for me this change happened quite a long time ago. Regardless, you can't change that. if you want you can provide Atlassian feedback via the Give feedback link under your profile avatar.

On cloud you will need an add on app, e.g. JEMH or similar. for server folks I found this old article. note I didn't see the article for newer versions so personally unsure if it still applies.

Oops! My bad, I misread the text totally missing the “not”. :-( for sure if you want the customer to be notified when they are added then leave enabled. now back to you original problem, I need to test this myself. Maybe something has changes to send the notification but I find that odd. I would recommend reaching out to…

@Rucha Auti, the thard option is what you want. Create a filter that represents what you want to include on the new board, save it and then create the board based on this filter. Regarding your comment in #2, I don’t understand your concern on the issues from both projects being in the backlog. Isn’t that what you…

I am seeing the change as well. I expect it can’t be reverted but if I find a way will update. I do prefer the collapse menu bar at the top now better than middle. I don’t quite understand you arrow. For me there have been two vertical bars for a long time (blue for instance functions and grey for project specific). I…

Though the link that @Shawn Masters provided would suggest otherwise I have not seen any introduction of being able to customize the quick filter for Next-gen projects. All I see are filte by Epic. Of course things change regularly for cloud and maybe some instances are more current than mine. You can also click on a…

I must not be making my point clear. Sorry for that. What I believe is likely happening is that you are trying to change the request type from one associated with issuetype A to one that is associated with issuetype B. Here is a test I would request that you try. * find an example issue that you would want the automation…

What exactly do you mean by “customize issue view”? What is your end goal?

@Avi Ziv, this seems related to these other two questions. Are these all different questions or ultimate the same question? How can I set “epic link” field to display when create an epic from Confluence How can i add "Epic Link" field when creating a story from Confluence

@Avi Ziv, so are you saying that you are adding a Jira issue into Confluence by highlighting text and clicking the icon to create an Jira issue? And then you want that issue to display the Epic Link within the embedded text or something else? I think this question really belongs in the Confluence collection actually.

you can with an add on app. here is a query that returns several you can consider.

@Kim Pham, yes you just need to update your board templates such that it is removed from one board and appears on the other.

@Meg Holbrook, I think Sous Vide would be a great idea. Probably 48hrs at 145F/63C and then finish it off in the oven or better yet my Green Egg. I might have to break out my Sous Vide this weekend and give it a go. I have already done an 8lb pork shoulder BBQ that turned out very well but this would take me to the next…

@Jodi LeBlanc, thanks for sharing. Some great input for all Community members not just newbies.

@Celeste D_Alessandro, You may find Nic's response to this very question worthwhile. He does a good job of explaining why epic burndown doesn't apply to kanban, at least as Atlassian has defined and implemented it.

my outlined assumption in the first sentence was that all customers report issues on all products. If a customer should not have access to a certain product then they should associated with an appropriate project.

I’m guessing you are on server given the different notification rule naming. For sure I would leave that enabled. Is it possible that you have a Custom Notification? In cloud there is a link in the Customer notifications screen to crelate a Custom notification which is just an automation rule to send an email.

So what are you or are you not seeing with the above query? I suspect the flaw in the above is that it does not honor the association between the epic and the stories. TBH, Assuming I understand your goal, I’m not sure you can accomplish OOTB and would point you to an app like Scriptrunner or Power Scripts.

Are you a site administrator? Another means of getting to the admin page is to click on the Jira icon in the upper left hand corner and then Jira settings then user management. If you don’t see these then you are not a site admin and cannot add users to Jira. If you are a project admin and just trying to add existing Jira…

@Nicole nic_wie, are the customers that you are adding new or existing customers that you are simply associating to an Organization? If the former and you wish to never send an invite email the go to project - project settings - customer notifications and disable the Customer invited notification. If the latter, it is my…

@Constance Tanguy, it appears that your question is associated with an addon app. Could you indicate which one? You mention “simple agile” and “sample agile” neither of which rings a bell to me but in glancing at the marketplace I do see a “Simple Agile” app. I suspect that the app is not active, maybe an expired trial or…

you have to edit your filter in the following manner (example)... * project = abc * project = abc and issuekey >= abc-1001 * project = abc and issuekey >= abc-2001 * etc * etc * etc :-( :-(

Hi @Ricardo Oliveira and welcome to the Community. For Jira Cloud you need to live w/ the 1000 and simply export 8 times and then merge them into one excel. :-(

A filter isn’t dynamic in that it doesn’t prompt for input. You have to modify the filter or create a new one. Now it is pretty easy to edit and change the assignee list. Depending on your needs, e.g. if you have a fixed set of assignee groups then just create several filters..