Jack Brickey Expert

have a look at the workflow and specifically the transition where you are seeing the error. I expect there is a Validation that has been setup to require it. If so remove that validation.

@demodevops , i do not understand your question.

pulling the discussion back into this thread... Either an admin has done this or there is some 'bug'. If you are sure that it was not manually done even inadvertently then I would suggest you contact Atlassian Support so they can log into your instance and look at the logs. In Cloud you don't have the means to do this…

"outcome" isn't a Jira field. i was simply saying you could manually create this after export. in otherwords: * export 1 = completed in sprint so add "completed" in an 'outcome' column or whatever you want to call it * export 2 = removed from sprint add "removed" in the 'outcome' column * export 3 = incomplete....

@shaik abdullah , this is an often asked question in the Community. I would recommend you have a look to the right under "Related content" as a starter. If you have a more specific question please let me know. Basically, what many do is... Waiting on Development – Like so many others, we use Jira Service Desk in…

Option 1: I don't know why it would be difficult to identify test from dev. This could easily be done by using different Issuetypes or a custom field. Option 2: the issue here is that if the sub-tasks do not complete in the same sprint then the entire story is returned to the backlog/next sprint so you will have a hard…

if you are asking about integration w/ Sharepoint a quick search in the Marketplace yielded the following - agosense-symphony. I don't know anything about how it performs.

Vadim, what i'm trying to say here is that you have a single SLA rule, let's call it "Time to resolution" and in that rule you can have a single set of start stop rules that will apply to all "Goals". Then to differentiate between different organizations you can define different goals. Now when you look at an issue it will…

Hi @Juraj Kozole , are you using native automation for this? I have not attempted using the native automation TBH but would be pleasantly surprised if it supported variables. I use Automation Lite for Jira which provides functions that would work. You might want to look at their documentation.

I don't believe there is a way to export a single CSV that would cover all outcome conditions (Completed, Removed, Incomplete, etc). You could do them individually either thru JQL or simply go to the specific sprint report and click on the "View in issue navigator" link then export. Then you could combine into one file w/…

Have you compared the results with what is shown under User Management. It would be interesting to see if they are different. FWIW, I use the export and then use excel to establish my ‘deactivate’ list. It allows me to change the “not logged in since” value.

I don’t quite understand. The way it is supposed to work is that if a reply is sent to a SD notification email the it should be simply adding a comment to the existing ticket not creating a new ticket. Are you saying that a ‘manual’ reply made by a person adds a comment but an automated reply creates a new ticket? 

Your assessment is accurate. Here is my suggestion - create a story and link two tasks... story = we need to deliver this feature task1 = develop this feature, assign to sprint 1 task2 = test this feature, assign to sprint 2 optional - use automation to automatically create the test task once the feature task completes.…

@Travis Clapp , So it seems you have fixed the issue? Can you please indicate what you found and how you fixed? BTW, when replying to a thread pleas use the “reply” button not the “answer” button unless your response is in fact intended to be an answer.

the question I have is why is a new issue being created? I assume the scenario is the following: * customer A sends email to report an issue * issue created and “A” notified * Customer A goes on vacation and has turned on OOO notification * Agent B updates the issue resulting in notification to “A”. This notification…

So you are not sure if you previously had and account and instance? Are you trying to set up a new cloud instance? As I recall when you set up a new trial from here - https://www.atlassian.com/software/jira/try there is no CC required you get 7 days to trial and then you must enter CC to continue.

It is in beta. I think Atlassian is throwing it out there to see how it flys. I have installed but have been too busy to really trial it. I plan to renegade in 2Q.

Have you checked other browsers?

You will have to create different screen schemes so that you can order them differently. This article might help however you need to look at the documentation specific to your instance (cloud vs. server version).

if there are no members then you don’t need to worry. Deleting the group is pretty benign. The only possible impact comes with how the group was used. For example if you had dashboards, filters, boards that were shared with the group then they would stop working but then again there is no one left to know it so no big…

Do you actually mean “creating” a custom field? I expect you mean “populate” a custom field. Regardless, the answer to bot is no. There are addons that will allow you to do this however. I recommend check the Marketplace to find the one that works best for you. For example in-mail-handler-pro (I have no experience with…

@Stéphanie Bigotti , have you checked the user management to see if users are listed and what access they have?

so my current suggestion based on your input would be to do this w/ an addon like Automation for Jira. there is a free lite version that gives you 300 automations/month. Basically: WHEN: the specific transition occurs IF: custom-field = xxx THEN: issue is closed

ok so, i need to rewind here because it has just occurred to me that you can't do what you are suggesting in the manner you are suggesting. At least if I understand what you are attempting. What you need to do for different organizations is NOT create a different SLA altogether what you want is to have a single SLA rule…

this doesn't make sense. you seem to be saying that a loss of power has resulted in the application no longer existing on the server. are you sure about that? Do you represent IT and have verified that the files no longer exist? It could be that the HDD took a sever hit but a loss of power doesn't generally do that except…

@Eshwar Palem , I'm trying to understand your request better. Are you saying that if someone manually marks an issue as Done w/ a Resolution of "Post..." then you want other values to be automatically updated? Or are you saying that if someone sets a custom field to some value you want the issue to transition to Done? Or…

@vadim kazak , sorry I cannot read French :-(. With that said clearly the rules that you set up for SLA General are being applied to the the issues created by members of SA. You need to determine why that is so you can exclude them from SLA General. Also, I don't see "SLA" SLA as being triggered so you need to inspect it…

@Sue Webber , I happened to be sitting in on a webinar from Codebarrel yesterday and was intrigued by an example they were walking thru on "overdue invoices" and thought of this thread. If interested have a look at the "Notify overdue invoices" rule in their Playground site. Look at the others too. I learned about the…

nilesh.patel@sohohouse.com , i scratching my head a bit on this one. While I may certainly be mistaken here I do not recognize "Confluence Link" as a default system field. Is it possible that this is a custom url filed that you or your admin has added?

@Shashank Kumar , are you on cloud or server. I am on cloud and certainly see the "(all fields)" option for export and would be surprised if it doesn't exist in server.