Jack Brickey Expert

w/o really seeing more info here I'm unsure if i can definitively answer but my first thought is that SLA General needs to exclude the SA org if in fact you want "SLA" (i suggest more descriptive naming here BTW) to be the SLA for all SA org issues. in other words, in the SLA General add AND reporter not in…

@sanna_salminenTBH, I have little personal experience with doing much with the surveys as I have not had the need. Having said that my experience in the community has led me to understand that the flexibility is quite limited and most folks are leveraging an addon. I have seen this one mentioned more than once…

True, but why do you need the key to be named uniquely vs. just using issuetype? It seems to me you are trying to combine issue key with issue type into a single field?

In your example Task and Collateral will be equivalent in the eyes of Jira. Change Task to a Sub-task.

Have you looked at the cascading custom issue type?

@Ashish Sharma Are you looking for an addon that allows you to view the amount of time logged per person or per issue? You use the term “timesheet” but I’m unclear precisely what you mean by this. There are certainly timesheet addons, e.g. Tempo, Time Reports, etc.

¿Por cliente te refieres a "cliente" en términos JSD? ¿Por medio de la pista se notifican las actualizaciones? Si es así, los clientes pueden agregarse como Solicitantes de Participantes, en cuyo caso se mantendrán actualizados.

it sounds like the user is still configured as a Customer. Check the following: * project > customers and search there for the user * jira settings > user management > portal only customers and search for the user there if not there * jira settings > user management > search for user and verify the user is listed there and…

From my perspective the point or value is that the default boards, while they look similar to a kanban board, do not have the full capability. They are intended to be slimed down boards removing complexity which are great for some things but not others. There is more to NG than the board itself so adding a kanban board and…

unfortunately not. but you could consider setting the default to "0" which should make it appear.

you cannot on the default NG board but you can certainly add your own Kanban board and do it there.

you cannot do this in the Watched issues gadget but you can achieve by doing the following: * create your own 'watched issues' filter - watcher = currentUser() AND resolution is EMPTY ORDER BY status DESC, issuetype DESC, project asc.... * save the filter * add a Filtered list gadget and associate the saved filter

if you are an admin you can add the Epic Link to the edit screen. If you are on cloud go to the issue detail view and click the Admin button (old issue view) and add field.

Automation Lite for Jira

You could consider an addon for checklists. I use checklist pro and it works for my needs well. There are others to consider though.

Yes you can certainly do this. A dashboard is simply a set of gadgets that use saved filters to display info. So you simply need to create filters for your JSD and JSW projects, save them and the associate them to a gadget on the same dashboard.

no. at least i cannot imagine how w/o changing the code. the earliest event the automation can trigger on is "issue created". maybe skip notification on created and leverage Updated? You could still notify the customer when the issue is created but hold on notifying internal agents until after priority is set.

well i haven't tried that many columns in a long time as i found it unwieldy. Are you asking to show the unmapped status in a new column and you have tried to add a column and cannot? You should be able to add a column in board config > columns and then drag the status into it. Alternatively you can move the status into an…

roadmap is only a cloud offering at this time. there has been no word if this might be added to server or not. The challenge is that Roadmap is totally reliant on the NG projects which is completely new code. So for server, either NG would need to be introduced into the code base or a completely new implementation would be…

Look into Issue Security permissions - https://confluence.atlassian.com/jirasoftwarecloud/permissions-overview-764478244.html

If you mean parallel sprints... * Jira settings * products * jira software configuration 

@[deleted] , you certainly win the prize for research and detail here! :-) i will attempt to assist. * First, for sure if you choose “anyone” for a project under customer permissions then any customer from any client could become a customer of that specific project. However, that should have no impact on access to project…

I am not understanding your goal. Can you try to restate or clarify?

Can you share the board filter for Kanban board as well as the column config screen? Those are the first places to look.

if you are on cloud: * magnifying glass * scroll to bottom and click Boards * click create board * select kanban, from project or filter as appropriate * when it asks for "Location" you need to select your profile as you cannot create a kanban for a business project * the board will not by default show on your project side…

accepted OBO

my only immediate other thoughts is to restrict who can manage sprints. In reality only the scrum master should manage this but having 2-3 users is manageable. It is easier to get a few folks to follow the rules and not ignore the warning.

are you referring to the default 'kanban' board that is created when the project is created. If so, you cannot. However, if you create an actual Kanban board, set the location to your profile and add a link to the project sidebar then you can add labels there. LMK if this doesn't make sense.

thanks for updating us Pazit. Certainly makes sense. I will say I think that customers/organizations/people in JSD is messy and needs to be revamped. hopefully that will happen in time.

Great article Fabien. Thanks for taking the time to present in a manner that is intuitive and memorable!