Jack Brickey Expert

please go to project > customers and ensure that the user is indeed a customer.

if they are creating from within the application they can add the link if they are creating from the portal (or email) they cannot. I was originally thinking you were asking for the latter but now it appears to be the former. If the intent is to create an issue from the application (Core), I think you can add "Linked…

oh...wait. this is NG project which does not have the Resolution field that is available for Classic. The Resolution field allows the user to select that reason for marking the issue Done, e.g. Done, Won't Do, Cannot Reproduce, Duplicate, etc. Unfortunately you don't have this in NG. I recommend you simply mark it as done…

no this can't be done. I still don't understand where the Customer would get the link from. Linked issues in Jira are links that require application access which the customers don't have.

@Haim Paperman , here is what I suggest but you can tweak to meet your needs: * I would probably go w/ a single project for the entire app. * I would use Components field for your three components as mentioned * I would either create a new field of type Select that would be required at issue creation for your 'categories',…

sorry, i can't assist w/ this as i cannot follow you here. i suspect you are using some addon but not sure.

i have not tried using share mbox. have a look at this post to see if it helps - Connect-to-Office-365-mailbox. You might also use the search bar above an seek other threads in the Community.

you could create a scrum-of-scrums board. That is create a new scrum board that is a culmination of the other boards and use it for sprint management. 

You cannot export/import but you don’t need to. Simply go to board settings > General copy the filter (and sub-filter if you have one) and use in the new instance. Of course the new instance needs to be the same as the old or you will need to edit the filter a bit.

What do you mean? Are you trying to create a custom email request account (project settings > email requests)? If so yes I have done this successfully. Where are you getting stuck? If you mean something else please let me know.

Correct they are not configurable. I don’t use NG projects myself but would suggest searching the Atlassian documentation on NG to learn more. You may also wish to provide Atlassian feedback via the feedback link.

@Pratiksha Ananta Kumbharkar , are these fields associated with an addon or custom fields? These are not default fields in Jira so I’m unsure how to assist as yet. It is unclear to me what your question is TBH.

Just mark it done with a resolution of “won’t do”.

Is the creator a Customer? Is the link intended to be to the application view or customer portal view? How will the creator acquire the link url? All that aside, you could add a URL custom field and expose to the create screen. 

@A , can you share your JQL that you are using to search? If you are using something linked below it should only find the specific project. project = abc AND...

Someone with admin permissions has changed Resolution to be a required field which is a very bad idea as you have just found. Resolution should only be required when an issue is transitioned to Done. This can be done within the workflow by using Validate and associating a screen that has the field displayed for every…

This isn’t possible at least OOTB. I also check with my addon - Automation for Jira and did not find any means.

Certainly that is not supposed to happen. Has this been working before? Does it work correctly in any scenario? Does this happen with all users?

To be clear book move is not an Add on feature. It may require administration rights. Check with your admin to see if they can assist you.

Cloud already has a PowerBI connector. Google it an you will find it.

 No idea. However I really wouldn’t expect them to ever add this. The reason is, they plan to keep the next GEN a very simple and easy to use interface. By adding lots of configuration it gets complicated just like many argue that Classic has become.

Yes you can do this but the solution depends on what you mean by “track”. Do you want to receive an email in real-time or get a daily report, etc. here are some option to explore: * use Automation to trigger on the desired event and send email, add comment or whatever is available and fits your needs. You may need an…

Yes. Have you attempted and run into an issue? If you have not yet tried here are the steps: * search for the issues you want to move - parent = abc-123 * click ellipses in top right and select bulk update * go thru the screens and you will be prompted. note you will need to have an existing new-parent to move them too…

This is not possible. NG projects are quite limited in the ability to customize by design.

I would first consider using Components for your clients/customers. If you are already using Components for something else then add a new customer field. Last you could consider different projects per client but that isn’t ideal IMO.

Jira support time estimation and logging natively. Please see this article - logging-time-on-issues Now if you are then wanting to view time logged by user by day for example you could consider an addon. I use Time Reports but Tempo is a more fully featured (and more expensive) option and there are others so check the…

indeed this is the case. I just tested w/ one of my JSD ONLY users. While they can see "dashboards" they cannot see "Boards". 

As I am a user just like you I cannot say. I know it is getting a lot of votes so my guess would be w/in a few months. We shall see.

There was a blue moon last month that sucked all of the quarks out of the electro-accelerometer. sorry... just having fun here. ☺️ I see you are on cloud so the best course of action for you is to contact Atlassian Support directly. It is not possible for the Community members to assist with cloud performance issues, at…

ditto what @[deleted] indicate. please upload here directly.