Can I audit the following ticket changes in Jira ServiceDesk ?

Question

Is it possible to track the following changes to tickets?

- Change of assigned to ( the user the ticket has been assigned to )

- Change of assignment group ( the team the ticket has been assigned to )

- Changes to the dates fields on the tickets

- Changes to notes/comments on the ticket

Thank You.

Jack Brickey · Answer

Cloud already has a PowerBI connector. Google it an you will find it.

Khurram Riaz · Answer

I'd like to export a detailed audit log and connect it to reporting softwares the likes of PowerBi to create our own metrics around the same.

Khurram Riaz · Answer

I'm using the cloud trial version. We currently use ServiceNow but are looking into Jira. I've downloaded Auditor for Jira trial verson. Let's see if it helps.