Jack Brickey Expert

if you know the sprint then you can either use it in a jql or you can simply go to Reports > Sprint Report and select the sprint.

Benefits for me are at the personal level. If you enjoy working with or helping others that is great. Also, it helps keep me on my toes and learning. There is swag that comes at times which is certainly appreciated.

so they are not disappearing after 14 days? I'm unsure if it is supposed to be business days or calendar days TBH. But if you have an example of this not happening >14BD then I would open a request with Atlassian Support.

If memory serves it is used to set the resolution value when the customer transitions an issue from the portal. I’m mobile at the moment making it more challenging to confirm. Search the docs or google the term it should show up. 

Jim, thanks for the details. I prefer using the Ranking feature in Jira for ordering my backlog. Simple drag and drop re-ranks things. I quess an option would be a custom numbered field in your case. Good luck!

I assume you are and admin? When you say you can’t access the project, how are you attempting this? Can you go to the projects page and search for the project? Are you on cloud or server? If you are an admin and cannot see the project in the list of projects then it is not there and has been deleted, renamed. 

Hi @[deleted] and welcome to the Community. I hope the following helps... * First and foremost - if you are thinking of Cloud then I recommend to evaluate there rather than server. The code bases are separate and, while in many ways they are similar, there are big differences as well. * Gantt - With one exception OOTB Jira…

what exactly does "reopened" mean? How is it defined and where are you determining that it was reopened? Screenshot might help. I don't see where the Burndown displays any concept of reopened.

 Yes you can certainly do that. It might look a little weird as you have columns that leap frog. The only thing you need to be sure of is that the done for both bug and stories end up in the far right column so map both statuses to that column. 

And add that field to the screen at create

Add a Validation to the Create transition in the workflow which requires the “arrises from”. 

And only if a Cc involved? I’m out of ideas at this point. Without being able to actually see/troubleshoot I can’t think what to try. The one last thought is to ask if you are using an email addon like JETI? I have seen the, be the cause for odd email issues.

@Martin , it has been some time since I have engage on this. Let’s check some things for your specific situation. * can you confirm some customers can see and successfully execute? * can you confirm some customers can see but not execute the transition? * have you tried logging in as customer in 2 and tried transitions? *…

Yes. see image below...

did you look under Reports? That is where you will find them and can select which sprint you want.

OH....i should have mentioned or asked that. I just assumed you were editing an inactive. Yes indeed you need to do this on an inactive workflow. make a copy, edit and save as a new version... xxx v2.0 then switch schemes in the project

To be sure, are you selecting the transition into the status? I just tested on one of my test projects where I had reused a transition and was able to delete a single transition. I am on cloud. In the image below: * there are two "Decline" transitions (reused) * I select the blue line and click "Delete transition" * the…

Hi @Cassandra Grayes , welcome to the community. Yes you can do this. That is what the sub-filter in Kanban boards are often used for. for example you could add the following to your current sub-filter... resolved >=-2w or resolved is empty

how are you deleting the transition? can you share your workflow diagram? you should be able to edit the workflow in diagram mode and click the specific transition and then delete transition. Worse case, you simply add the transition back into the other statuses.

not an easy way to do that OOTB. Maybe take a look at an addon like Time in Status. Service desk has a nice SLA feature but not JSW. You could achieve w/ other addons, e.g. Scriptrunner too so maybe you already have something in place that could work for you.

@Jim McDonagh , I'm a bit confused. So my priorities are Highest, High, Medium, Low, Lowest. I am assuming that your admin has change the priorities to 1,2,3? In any event, are you thinking of listing "priorities" as 1, 2, 3...100/1000? I can't imagine that is sustainable. Generally priorities reflect importance/impact of…

The way I do this is I have a "Development" status. My IT guys move the JSD ticket into Development status which pauses the IT SLA and starts a new development SLA. They create a linked issue in the development project and we use automation to update the JSD issue to resolved once the JSW ticket is resolved.

but.... @Nassim Mnafeg indicates that "...with the same permissions that service desk team". If indeed you mean with the "same" permissions then users 1,2,3 will need to be Service Desk Team role and they will be agents for P3 & P6.

the deletion consequences are displayed when you go to delete... basically, if you delete it is gone and you cannot retrieve it. nothing more.

The issue I expect is that the new emails are not direct responses to a JSD email. There is a thread I was looking for and wanted to reference here where @Eaniel Deads (I think) had chimed in explaining what JSD uses to determine that an email is associated w/ an existing ticket. However, I could not lay my fingers on it…

i think so. without being able to actually see what is going on it is hard for me to help. i'm interested in the outcome so please post here. 

* OPS and SD can work independently or together. as far as which is best it depends on your requirements. If you aren't going to have "customers" creating issues then likely OPS is the way to go. * Yes JSD can be layered on later * Confluence will work w/ both

can other customers access the same project portal? If so then I would redirect you to Atlassian Support to have them log onto your instance and check it out. 

correct

Generally this is a way of automatically assigning issues for a give Component to a give person. So if you have 3 components each with a lead then when issues are created they are assigned to the proper person. If you don't have a lead for a component then it can be left unassigned or assigned to the Project Lead.