Jack Brickey Expert

If you are an admin go to Project settings > details and edit name there. 

@Keith Grimes welcome to the Community! OOTB Jira doesn't do any any time recording. It may be that your instance has some addon that would do this but I cannot say from where I sit. Reading your post here I see "Start Development" which I would assume is simply a transition from "To Do" to "In Progress" or similar…

@Devi Bhavani Sankaran , something really isn’t making sense here to be honest. If I could log into your site I might be able to help but I cannot. I recommend you reach out to atlassian support. 

sure. just go to the project settings > email requests and remove the Request Type from the email. As long as you do not have a Request Type associated to an email it will not be processed.

Here is an excerpt from another thread about getting early access to the new JSD NG templates. From Atlassian (Caroline Bartle)... You can gain access to JSD next-gen project templates via our Early Access Program. Details of this can be found…

@Caroline Bartle , thanks for sharing this here. Might I ask, I am about to begin to set up a new External Customer service desk and am debating whether to go the NG route or not. I just want to be sure that these new NG projects are going to stick and will continue to be supported before venturing forward. Can you comment…

Great! please do post the non-addon solution for others to benefit in future searches.

Victor, I think what Mr. Snrub is referring to is to differentiate between a 'normal' comment and the comment entered in the "Resolve" screen. Mr. SnRub, the best I can convey is that normally the comment added when the issue is resolved will be the last comment and therefore at the top of the comments. Agree it would be…

I'm not sure but am assuming that "Open requests" and "Closed requests" are columns in a board? You need to ensure the Resolution is set when and issue is moved to Done.

doesn't this give you what you want? I don't use NG except for testing so maybe not... project = My-Next-Gen AND Sprint not in openSprints() and status != Done

Yes there are only two reports currently for NG. To view previous sprints just select the sprint from the drop down.

use a post function in the create transition of the workflow. It seems odd to me to set a default value for a fix version but i'm sure you have your reasons. :-)

you don't need to do it that way. you can perform a search for the current fix version... fixversion = 3.11 for example then either edit the ones you want to push out manually one-by-one or use bulk edit, check the ones you want and replace the Fix Version w/ the new version.

Here is an addon you can look at - outlook-email-for-jira

What I recommend is to use a recursive transition back into the approval status which is triggered using automation. Here is a thread that discusses this - Service-Desk-Reminder-for-pending-approval

My understanding is that it is available now for server. While Align is only a hosted solution it can integrate with Server.

NG projects are driven by wholly separate code. Atlassian in working on rolling out NG and slowly adding new features. This is why Roadmap is only on NG and not classic. Regarding the kanban column widths I can only assume that is also related to how it is implemented.

you certainly don't need to add them to a sprint to work them to closure. in fact many development teams do not track bugs w/in the sprint. you might want to create a kanban board for the bugs so you have a board where you can view/manage them.

well i don't see anything obvious here. if you are seeing issues when you search for the project as stated or click on Issues and filters then something is certainly odd. I'm wondering about a potential addon conflict, do you have any? you might what to report to Atlassian Support.

so are you saying you want a pie chart that includes say issues that only have certain labels? assuming so you could create a filter like this - project = myproject and labels in ("Foo-001", "Foo-002") Save the filter and on the dashboard add a pie gadget and associate to this filter.

can you provide the following: * screenshot of your current active sprint/backlog boards * filter for the board other things to try: * recreate the board * use the filter from the board and paste into the search for issues bar. inspect the issues and statuses

so do I understand that you want to do the following? 1) require your users to CREATE an issue via the Portal but 2) allow them to respond via email to the notification that they receive related to the issue once created? If so then this should work and I have verified it is in my instance. The email channel you set up in…

@Jason Barber , welcome to the Community. I just did a quick test and it seems to work ok for me. With that said I do not have multiple organizations. I have some Customers in a single Organization and I have some Customers not in any organization. But it seems to be displaying as I would expect. Are you sure the Customer…

does my suggest of creating a filter meet your requirement?

that is interesting. I am not seeing this on my instance. Maybe this is something that is rolling out and I'm not there yet. I would hope that you could find this info in the Users section but can't confirm at this point.

Benny, do you want to do this in a list view or are you asking to add the custom field to the detailed view of issues? list view - create a filter, e.g. project = myproject, then add the custom field as a column in the view. you can save for future use if desired. show on all issues - go to the view issue screen for the…

how do you define a "trusted" user? is it objective or subjective? will you define a custom field for this or something else?

to the right under "Related Content" you will see a link to Remove-filters-subscription-of-a-non-existing-user. That will give you the answer which is basically - if you don't have access to the user you cannot. But consider reactivating the user and as an admin log in as that user and take care of business. then you can…

I have not tried this but suggesting you do so to see if it can work. I think it should but needs to be validated. Create one workflow but place Conditions onto the necessary transitions as shown by the dotted lines below. The conditions will be based upon the value of the custom field value.

so this is an automation driven change. Like most JSD projects you will have a automation that does a transition when responding to customer. As mentioned before it is setup to run under your userid. You can change this to be run as who invoked the trigger. That aside a transition will fire a Generic Event as a Post…