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Added a new Issue Type "Bug" which is not appearing in the filters or Assigned to me list of tickets

Devi Bhavani Sankaran

Hi,

We created an issue type Bug and created few bug tickets and assigned them to the developers. These tickets are displayed in the filters when we filter only based on the project and issue type = bug. However, when there is an additional filter like assignee or fix versions, these tickets are not being displayed.

The following search filter brings back results:

project = ES and issuetype = Bug

The following search filters does not brings back the results:

project = ES and issuetype = Bug and assignee = X.Y

project = ES and issuetype = Bug and fixVersion = "X.1.0"

Another issue i found is while I wanted to raise a support ticket, there was a place where I was asked to enter the atlassian URL that we use. When I entered the cloud URL, it said, the cloud URL cannot be recognised. Can you pls check the issue with this field as well when we raise the support ticket?

Awaiting a quick response.

Thanks,

Devi

Accepted answers

All comments

Jack Brickey

Are you sure that assignee x.y has bug types assigned to them?

can you try this JQL and assess?

Project = ES and assignee = x.y

Do you see bug issues listed?

Devi Bhavani Sankaran

Thanks for the quick response.

The filter "Project = ES and assignee = x.y" does not brings back the bugs in the result.

Jack Brickey

Then something is very strange. I’m suspecting you have duplicate users with slight variations in the userid. If you are not seeing “bug” listed in that filter then either there are no bug issuetypes in the project ES, unlikely, or there are none assigned to x.y.

feel free to screenshot where the bugs are being shown with the Assignee listed.

Devi Bhavani Sankaran

Hi Jack,

From the screen shot please note that there are issue type bug available for the assignee "Grant.Martin" who has got only one user id set up. However, in the JQL filter above, if we include another filter for assignee, these bugs are not being displayed.

Regards,

Devi

Issue with issuetype Bug.png

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