Jack Brickey Expert

I have just recently discovered my newest superpower. I have an innate ability to win at auctions! I have used this power to amass tools for my workshop which has proven to be for the betterment of the entire world, errrrr well at least my neighbors anyway. :-)

Not necessarily. just means there is a conflict of some sort w/ the other browser (which one?). I would do the following: * make sure you are on latest version of browser * clear your cache * close and restart * retry If the issue persists then report to Atlassian. It is possible there is a new interop issue that has…

@tcofre , first question - are you on Cloud or Server? Second question - have you tried another browser? If on Cloud and you have ruled out a browser issue please reach out to Atlassian Support. If you are on Server, I would check logs and speak to your system admin to check status of instance.

@Vatsal who receives the email subscription is controlled by your subscription. All you need to do is edit the subscription and change the share list to be what you want. if you no longer want the email subscription just disable altogether. 

You only get those two reports for NG projects. yes you need a higher level access to create Classic project. Reach out to you admin to request access or have the, create the project for you.

You could create three custom fields and when a transition is done to the said statuses use a post function to copy field into the appropriate custom field. If this isn’t a frequent task to investigate then you could determine this from the History of the issue.

@amit.mutreja , Roadmap is only supported in NG. There is a suggestion open with Atlassian to support but as I understand no immediate plans to support. Feel free to watch/vote for JSWCLOUD-17214

@Sai Bandarupalli , what I provided are the details. Let me try again: * create an SLA called Non-responsive Customer * SLA: start when Issue enters Waiting for Customer, Pause none, Stop on comment by customer and/or when transitions to Waiting for Support. NOTE: your exact SLA conditions may vary to match your…

If you click on Projects in the bottom left, select the project and the board should display.

@Ali Rees , to be able to edit closed issues your workflow needs to allow for this. It sounds like you have a number of issues that have been moved to Done without setting the Resolution and you wish to correct this. Assuming this is true then here is my suggestion: * change your workflow to have a transition out of Done…

You can certainly mix the two. It is all in how you set them up. Here is one thread that may help.

Pleas provide screenshots of what you changed and what you want changed so it is clear here.

@Vatsal , to stop the subscription simply click on the link in the email to take you to the filter. Click on “details” and change the subscription. Alternatively delete the filter.

While I have not set this up on NG I have this same scenario running on Classic projects. I use Automation For Jira addon which works well and there is a free “Lite” (fully functional) version you can use.

There is no way to create a sub-task via email, at least OOTB. You could do this via the API I expect. Or you could potentially accomplish it thru some scheduled automation where it would run regularly and based upon summary or description Move to sub-task. I think for folks to better assist here we would need more details…

@Sai Bandarupalli , unsure where exactly you need further but assume maybe the automation piece? Here is an example from one of my projects...

Hi Diana and welcome to the Community. Thinking back on when I began here are some of the challenges I dealt with most due to my understanding of JSW and the fact that JSD is different in a number of ways. * understanding the concept of Request Types vs. Issue Types and how the factor into the solution * Customer…

Do you mean to say if the issue is in a "Waiting for customer" for more than 5d? If so this is a common question in the community. You setup an SLA e.g. when the item enters "Waiting for Customer" and when the SLA fires then Automation triggers and closes this issue w/ desired comment. If by "if there is not Activity..."…

i haven't seen it lately in my instance so I expect it has taken care of itself.

once you pick the template you can then go into project settings > features, then enable roadmap.

@Jonathan Gibson , i would recommend providing feedback via the feedback link in the application itself as that is a straight pipe into Atlassian PM as I understand it.

@Sandesh Shetty , 2000 JSD licenses??? you actually have 2000 agents? that seems huge especially if it is 1:1 w/ JSW.

Hi @Adrien Morel , yep that is a big missing feature in the new UI. :-( Please provide feedback to Atlassian via the feedback link. In the meantime you can switch back to the old view to accomplish this. There should be a link at the top to switch back for now.

You can either install Jira locally on-prem or host it in the cloud but in your case you might consider simply using Atlassian’s hosted Cloud service. Everything is done via browser, no client.

You can certainly add a link within a comment but that would need to be done manually. If you want a link added automatically based on a condition then create a custom field of type URL.

@Jayne Tang , note that this is a public forum so I certainly would not post my phone number or other private info here. You may wish to edit your post and remove. For your issue you simply need to ensure that your Customers are defined in the project and that the customer permissions are set correctly.

Hi David an welcome to the Community! This is per design. The reason is that it maintains the historical info of what sprints the issue appeared in. It also factors into the reports, e.g. sprint report which is important IMO. 

It isn’t a warning. It is more of an advertisement. It has been reported as annoying and I expect it will disappear soon enough. There isn’t a way to disable to my knowledge. 

You are going to need to do some manual work. * Create new Epic in classic project * move all issues associated with an epic from NG to the classic project. * Use bulk move for these issues to add Epic Link to Link them to the new epic * repeat for each epic. 

You change the portal name in project settings > portal