Jack Brickey Expert

this is not possible the project key is for the whole project.

Dan, yes that for sure is the case. I'm sorry I did not pick up on this earlier. I was assuming you were saying they could not see requests they themselves created or were shared w/ them. I should have thought to touch on that point. Sorry but glad it is sorted out now!

one thing on the automation. keep in mind that the request type needs to map to the issue type. good luck on getting it all set up!!

if you don't want to use an addon then the best I could suggest would be to run a query based upon the fix version and export to CSV including the logged time. Use excel to generate reports as desired.

well there are some things that happen when creating from portal or "raise request" that don't (or may not depending on config) happen when using the Create. I will try to get you there but it really will depend on your config. First let's try this... Try creating an issue using the Create and be sure to set the reporter…

Hi MJ, here are a couple recommendations: * if you just want a one time search then go to the Advance search view and enter... project = xxx AND and "Time to resolution" = breached(). Replace the xxx and time to resolution w/ your project and SLA of choice * if you want to see this regularly I would create a Queue called…

Richard, while you can have the IF condition be reporter = x, unfortunately you cannot edit the Reporter field in the THEN action. Now you can update the Requestor field and maybe that would meet your needs. If not I think you would need to turn to an addon e.g. Automation for Jira, Scriptrunner, Power Scripts, etc.

so you are saying that when you created the ticket you use the link in the sidebar "raise a request" and then you change the reporter in the subsequent screen for "raise on behalf of"? As shown below? That should work I think.

go to the project in question, "Something's not working" in this example. Project settings > Portal settings and edit the Introduction text.

Trisha, I guess I need to better understand your goal here and what you have done. If you want a column to be called Ready to Finish and you want that to be the status then when you add the status to the workflow you should call it "Ready to Finish". The default board that is presented by business projects illustrate the…

you need to have your agents use the "Raise a request" link in sidebar. One key think that happens is to ensure the Customer Request Type is actually set.

ok, so I assume you wish to add another column and status then? From your image I see it is a business project and you are looking at the default board. To add a column/status you need to edit the workflow and add a new status then publish the workflow.

confused. what do you mean by add a "step" in the dashboard? Dashboards have gadgets. Is that what you mean? If so then at the top (if you own the dashboard) you will see "Add gadget"

are you talking about customer notifications? if you are an admin go to project > project settings > customer notifications and edit the one(s) you desire.

That is correct.

Are you trying to install via Marketplace or via Jira setting > apps > manage apps? I generally do the latter. Which addon? If it continues you will likely need to contact Atlassian Support.

edited to bring the final/correct answer to the top... NG is only available in cloud JSW not Jira Core. Are you the Jira admin? It may be that they have disabled NG. Here is an article about how that is controlled in Global Permissions.

You seemed to be asking different questions here. Let me try to answer them. * you can certainly display multiple projects on the same board. Simply edit the filter to include all desired projects. * two Done columns - classic boards have statuses mapped to columns. If you have two different ‘done’ statuses, e.g. Done and…

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This doesn’t sound like a default workflow but maybe it is. What the statuses mean are completely up to you. FWIW, I use a hold status in one project where we are waiting on outside services, e.g. PC order and in route. Hold could mean that you started a feature development but the placed on hold do to other priorities.…

Disclaimer: I do not use NG much myself so my input is based on limited direct experience. in NG: * Statuses = Columns on boards so you can simply click the "+" to add a new column and drag to where you want it in the workflow. Now if you already have a "Code Review" column it will give you an error indicating such. * you…

Hi Jessica, you can use one of the following JQLs. you may need to tweak a bit to match your statuses, etc. You Card Color by Queries and paste one in to get started. You can get fancy if you want and show red for past due, yellow for due w/in x-days, etc. due <= now() AND status not in (done, closed, resolved) due <=…

be sure to use quotes... status = "In Testing"

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talk to your admin. It may be that they have restricted project creation by templates one other possibility is that you have install Jira Core and not Jira SW.

so that screenshot is for Business projects. Do you receive a screen prior to that allowing you to choose say Software project templates? What type of project do you need?

i think you want this created <= -20d AND created >= -49d

so what does the "Show details" convey? I would expect that a green check would be on the when trigger but fail on the IF condition if user is not a customer or issue didn't match status.

That has always been a pet peeve of mine as well. No way to bulk remove.